1. David Joseph Shimko
300 S Carr Ave Unit 5F
Home 720-431-0322
E-mail tyshak@netzero.net
Profile
Customer Service Sales/Marketing Professional with experience in varied Trade and Professional environments.
Proven ability to motivate myself, as well as others to increase overall productivity.
Can develop strategic marketing campaigns for specified sales markets.
A Team player with strong leadership capabilities and proven record of accomplishment.
Ambition and drive to succeed in mid-level management of Customer Service areas.
Work Experience
IBM/CCI- Boulder, CO 01/15/2014-08/2014
Tier 1 Technical Support Advisor handling both incoming and outgoing calls from Morgan Stanley Brokierage
Firm Employee base, and Tier 1 representatives. E-mail communication used extensively especially
communication via Outlok.com. Offering technical and empathetic Positioning resolution to a variety of issues
concerning the Morgan Stanley Platforms. Written detailed logging of case notes. Ability to comprehend,
resolve and offer closure to retain business relationships and emphasize the Morgan Stanley Philosophies of
help desk support on all levels and applications.
Adecco Staffing Services- Boulder, CO 05/2013-11/2013
Tier 2 Technical Support Advisor handling both incoming and outgoing calls from Customer base, retail
extensions and Tier 1 representatives. E-mail communication used extensively especially communication via
Outlok.com. Offering technical and empathetic Positioning resolution to a variety of issues concerning the
Apple technologies of various devices. Written detailed logging of case notes. Ability to comprehend, resolve
and offer closure to retain business relationships and emphasize the Apple Philosophies of support.
AT&T Customer Service/Sales Associate Convergys Corp, Denver CO 11/2012-05/2013
Call Center Atmosphere, both inbound and outbound responding to Sales, Billing, and Customer Concerns of
accounts both servicing the needs of said accounts and establishing new rapport with prospective customer.
Retrieve information, establish rapport and verify, working closely with clients as well as all internal
components of the Convergys/AT&T Corporate structure.
Customer Service/Dental Associate ClearChoice Dental Implant Centers, Denver, CO 09/2011-11/2012
Inbound and Outbound call center, specializing in the scheduling procedure of Dental implant consultations.
Maintenance of accurate patient records, coordination of Sales and in house mailing procedures to produce
favorable marketing strategies.
Outbound Call Center Kelly Services/Anthem Blue Cross Blue Shield, Denver, CO 01/2011-09/2011
Outbound call center dealing with recon of Medicare recipient file updates. Calls to Medicare members,
providers, employers and family associates. Reconcile previously stated information with accurate updates.
Working with various corporate databases including MSP, WGS, Medisys and others.
Admissions Counselor/Inside Sales Ashford University/Bridgepoint Education, Denver, CO (2011) P/T
Call Center Atmosphere, both inbound and outbound responding to Sales, Prospective Student Concerns of

2. attending College review Curriculum and establish ongoing rapport with prospective student(s). Retrieve
information and verify, work closely with student as well as all internal components of the University hierarchy.
Customer Service/Inside Sales Waste Management, Denver, CO 03/2010-01/2011)
Call Center Atmosphere, both inbound and outbound responding to Sales, Billing, and Customer Concerns of
accounts both servicing the needs of said accounts and establishing new rapport with prospective customer.
Retrieve information, establish rapport and verify, working closely with clients as well as all internal
components of the Waste Management Corporate structure.
Customer Service/Reservationists 1st Transit/RTD Transportation Services, Denver, CO 02/2010-03/2010
Call Center Atmosphere, both inbound and outbound responding to reservation requests for a shared ride system
servicing the mentally and physically challenged community. Retrieve information, establish reservation and
verify, working closely with clients as well as scheduling and dispatch departments.
Claims Intake/ Express Adjuster Safeco Insurance/ Liberty Mutual Group, Golden, CO 05/2009- 02/2010
Call Center atmosphere, respond to incoming calls of Personal Home and Auto claims. Retrieve information,
obtain diagnosis, assist with explanation of coverage, and outbound calls to all parties involved. Complete
authorization process of monies to Home and Auto Insured, Medical Providers and Contract Vendors.
Customer Service Representative Home Buyers Warranty Denver, CO 2009 P/T
Call Center atmosphere, respond to incoming calls of customer inquiries concerning Warranty for new and
existing home sales products. Retrieve information, obtain diagnosis, assist with explanation of coverage, and
complete authorization process of monies to homeowners and contractors.
Client Service Coordinator Springbok Services, Inc. Englewood, CO 02/2008-01/2009
Call Center atmosphere, respond to incoming calls of customer inquiries concerning Prepaid MasterCard and
Visa Gift Card Programs. Outbound calls to New Prospects and leads to develop in-house employee incentive
and client referral rebate programs. Retrieve information,
Customer Service Representative Jeppesen, Inc. Englewood, CO 02/2006-02/2008
Call Center atmosphere, respond to incoming calls of customer inquiries concerning flight avionics, airway
manual services and GPS systems. Retrieve information, take orders and assist Sales Force with existing
clientele and satisfaction of new customer requirements.
Customer Service Representative B.Braun Medical Inc., Allentown, PA 02/2001-02/2006
Call Center atmosphere, respond to incoming calls of customer inquiries concerning medical products. Retrieve
information, take orders and assist Sales Force with existing clientele and satisfaction of new customer
requirements.
Insurance Sales Hartford Insurance Group, Fogelsville, PA 04/1999-01/2001
Call Center atmosphere, respond to incoming calls of customer inquiries of obtaining
Property & Casualty insurance policies. Retrieve information, underwrite and sell.

3. Sales Manager (consultant- self employed, contracted to as listed)
Plains Printers, East Hanover, NJ 1998-1999
Rhoads Press, Allentown, PA 1997-1999
Craftsmen Photo Lithographers, East Hanover, NJ 1995-1999
National Laser Graphics Bethlehem, PA 1993-1995
Contracted assignments to research and develop trends in Offset Printing markets throughout NY, NJ & PA
territories. Objective to increase individual company performance by 15-25%, identify specific strengths and
sell to those markets. Very successful campaigns meeting or greatly improving percentage range.
Security Plant Patrol Air Products & Chemicals, Allentown, PA 1996-2003
Part time employment to supplement income and broaden work experience. Acting
Security Guard at large research and development facility.
Pennsylvania State University, State College, PA
Bachelor of Arts (graduate 1983) with continuing education in Integrative Arts 1996-1999
Literate in Mac and IBM platforms / proficient in SAP and MS Excel programs. Advanced sales and
management software programs including CRM, Microsoft Outlook tools.
References furnished upon request