1. MaKeeshaStoker
8320 CaliforniaStAPT4B
Omaha,NE 68114
(402) 210-1513
makeeshamstoker@gmail.com
Education
 High School Graduate
 Burke High School Class of 2011
 GPA 3.5
Experience
Noodles & Company 04/ 2009-08/2011
Cashier
 responsiblefor a plethora of services includingopeningand closingstore,solvingconflictswith
customers and coworkers, maintainingand balancingcash drawer of $200 to $800
 performed manager duties which included countinginventory
 Had a lot of customer appreciation broughtto managers attention
Dial America 08/2011-12/2012
Customer Service Rep
 Outbound telemarketing, responsiblefor retainingcustomers,focused on sales and
communication skillswith customers
 Learned effective and efficientcustomer serviceand sales
Timberline Total Solutions 12/2012-02/2012
 bound and outbound Customer Service Rep
 Suggested other services for customers, 95 percent retention rate
 Retain customer satisfaction,Responsiblefor schedulingtimefor appoints for installations,
Offered accountbenefits to current customers, Had many new customers to business
AAA 02/2012-Current
Customer Advocate I 02/2012-03/2013
 Responsiblefor retainingERS details from member and dispatchingdrivers
 Ability to work weekend and holidays
 .Making suremembers areableto waitsafely with their vehicleuntil driver arrives
 If member is not in a safeplace,would be responsibleto contact policeor family member to
come sitwith or get member to safelocation.
 Responsiblefor makingsure all detailsarethoroughly documented for the driver.

2. MaKeeshaStoker
8320 CaliforniaStAPT4B
Omaha,NE 68114
(402) 210-1513
makeeshamstoker@gmail.com
Call Manager- Customer Advocate II
 Ability to providea high level of customer servicein a professional call center environment
 Ability to multi-task,usinga variety of computer software applications
 Ability to identify geographical locations and proficiency in readingmaps
 Willingnessto work weekends and some holidays
REFERENCES UPON REQUEST