1. Edward G. Rush
Longwood, FL 32750 | 407-463-9788 | Ed_rush72@hotmail.com
Objective: To obtain a position that allows me to apply my skills as well as challenge
me to excel further and achieve career advancement.
Experience
Customer Service Associate (Level 3) 06/2009 to 06/2016
Chase Card Services, Lake Mary FL
o Work directly with customers to reconcile outstanding balances.
o Act as a point of contact for coworkers to ensure adherenceof department
training, protocol,and company regulations.
o Responsible for the overseeing and execution of projects assigned by my
superiors or upper management.
Customer Service Associate 10/2005 to 04/2009
Nuvox, Maitland FL
o Responsible for assisting customers with their billing, installation and
technical questions.
o Provided customers with information to enhance additional services.
Senior Specialist 10/2000 to 10/2005
Sprint, Altamonte Springs FL
o Responsible for assisting Team Leads with supervisor calls.
o Provided floor support, quality control, and took customer servicecalls.
o Acted as a team leader when necessary
Operations Manager 04/1999 to06/2000
Addlawn Landscaping Inc., Addison IL
o Responsible for various business operations which included employee
supervision, sales and customer relations.
Shift manager/Collection Manager 10/1994 to04/1999
Kens World of Video Addison Il
o In charge of employee staffing, training and supervision as well
scheduling.
o Lead the collection and customer services issues.
Skills
Proficient in all Microsoft applications; have knowledge in various custom
systems; as well as having extraordinary customer service skills.
Education
College of Dupage,Glen Ellyn IL 1992 to 1994
Studied business management, criminal justice, philosophy and English.
Columbia College Chicago IL 1990 to 1992
Attended classes on television production and cable access management.