1. Angela Godbey
ANALYST II
Buena Park, CA 90620
angelagodbey1970@yahoo.com - (562) 469-8177
My goal is to obtain a position within a company that will value my skills. I am a well-organized individual that
is very focused and pays attention to detail. I possess broad knowledge of the vehicle industry and customer
service positions as well as back office and support functions. I am very flexible and willing to help out when
it is required by the business.
Authorized to work in the US for any employer
WORK EXPERIENCE
Title Administrator
Toyota Commercial Finance / Collabera - Torrance, CA - February 2016 to Present
Responsibilities
Process title corrections for the commercial division.
Contact customers, dealers and DMV offices regarding title corrections.
Create and update spreadsheets to document the DMV correction findings.
Assist other departments regarding title information.
Accomplishments
Processed 3,000+ title correction for the commercial division.
Was able to save the company money for the title correction process by completing the title corrections in
house rather then sending out to a vendor to process.
Skills Used
20+ years of knowledge working with titles.
Prior knowledge of working with all DMV offices throughout the US.
Able to communicate with customers, dealers and DMV offices and also the knowledge of the particular
verbiage and 'lingo' that is used.
ANALYST II
HYUNDAI CAPITAL AMERICA - April 2007 to September 2015
• As an Analyst II I was responsible in updating the company policy and procedure documents that employees
were required to adhere to. I was also responsible to:
➢ Review, proofread and edit documents.
➢ Capture specific steps and instructions and put it down on paper in a procedure format.
➢ Create desktop training guides and job aids that employees could have available to them.
➢ Work closely with other departments and management to ensure the documents I wrote/created captured
the correctly.
• Prior to writing; I worked in the Title Department and was responsible to:
➢ Release titles to customers that paid off their vehicle loans.
➢ Ensure titles for all open accounts were received by the DMV offices.
➢ Send titles to DMVs / dealerships for correction if an error was present.
➢ Send titles to DMV offices when a customer moved from state to state.
➢ Answer incoming calls that came in through the IVR system from customers, dealers or state DMV offices.

2. • Assisted the Funding department in booking new loans when the volume increased.
CASE MANAGER
AMERICAN HONDA MOTOR CO - February 2004 to October 2006
• In this position I handled incoming Better Business Bureau claims that were filed by customers regarding
their vehicles.
• Assisted the customers by either repurchasing or replacing their vehicles according to the Lemon Law.
• Represented the company in hearings that took place with out of state Attorney General offices
• I answered incoming calls from customers, dealerships and District Parts and Service Managers.
• Opened and distributed new cases amongst the team as they were received.
• Trained new case managers as they joined the department.
CALL CENTER REPRESENTATIVE
QUARTERMASTER - May 2002 to December 2003
• Primary responsibility was to answer calls from police, military, correction officers, etc. that wanted to place
orders for the gear and uniform.
• Used the required websites to track packages and process internet orders.
• I also assisted the warehouse with the incoming inventory and labeling of the products.
• Assisted in taking inventory of customized patches and notified the customers when a new order would be
needed.
SR. TITLE SERVICES REPRESENTATIVE
MITSUBISHI MOTORS CREDIT COMPANY - July 1995 to April 2002
• In this position, I was initially responsible to identify titles with an account number and file them numerically.
• Answered incoming calls that came in through the IVR system from customers, dealers and state DMV
offices.
• Released titles on paid of vehicles, processed title transfers when customers would move from state to state.
• Created Powers of Attorney and Affidavit documents.
• Notarized titles and documents on a daily basis.
EDUCATION
TRAVEL AND TRADE CAREER INSTITUTE
1993
SKILLS
Microsoft Word (6 years), Microsoft Excel (3 years), Microsoft Outlook, Microsoft Outlook (6 years), Type 60
Wpm, Type 60 Wpm (10+ years), Data Entry, Data Entry (10+ years), Customer Service Skills (10+ years),
Writing (6 years), CRM (2 years), Quality Assurance (3 years)
ADDITIONAL INFORMATION
Skills & Abilities
TECHNICAL WRITER
• Able to write and create documents that are clear and easy to follow for the readers.
• Know how to create desktop training guides and job aids.
• Have the skills to proof read and edit documents.

3. CUSTOMER SERVICE
• Able to provide excellent customer service to both internal and external customers.
• Have the ability to show empathy when it is needed.
• Knowledge of how and what questions to ask to obtain information to best assist the customer.
COMMUNICATION
• Ask necessary questions when what is being communicated is unclear.
• Write clear, easy to read emails and/or correspondence.
LEADERSHIP
• Able to delegate work when it is necessary.
• Have strong communication skills.
• Believe that being a leader is also being able to work as part of a team.
Additional Skills
• 10-key
• Microsoft Word, Excel, Power Point, One Note
• Type 70+ WPM
• Phone etiquette
• Multi-tasker
• Team player