1. Merrill Andre Harvey
Merrill Andre Harvey | 6306702163 | Page 1
Merrill Andre Harvey Jr.
630-670-2163 | andre.harvey6@yahoo.com
7531 W. 63rd
Place
Summit-Argo, IL 60501
Customer Service - Call Center Operations – Assistant Manager
Experienced corporate training professional and content developer who thrives in a production based
environment. Possesses a strong ability to work with a variety of learners, promoting client success. Strong
team management skills that build trust and solidarity center wide. Self motivated with excellent
organizational and leadership skills. Creative, results oriented and quality conscious individual. Commended
for exemplary performance and dedication.
PROFESSIONAL EXPERIENCE
CSR/Scheduling Specialist | Anderson Pest Solution (Aerotek) Feb. 2015 to Present
One of the Midwest’s largest pest control companies that now has merged with Rentokil to become one of
the world’s largest pest companies.
 Helped clients with scheduling for pest control and servicing the needs for technicians.
 Lead sales representative for the residential customer service representatives.
 Explained the needs for pest service and how services will be conducted by our company.
 Helped with training of other residential CSR’s and with their needs of informing clients.
 Emailed and/or called clients to set them up on their quarterly service scheduling.
 Handle call times in a quick and professional manner with very minimal after call work times.
Verification Specialist | First Advantage (Aerotek) June 2014 to Nov. 2014
One of the largest background screening companies in the world. Servicing thousands of businesses
worldwide.
 Served on the adjudication team where the background checks were proofed and formatted to proper
standards for each client.
 Served on the specialist team that checked over client specific instructions made for our company
standards.
 Made outbound calls to collect information and verify applicant employment and academic enrollment.
 Transferred verified information from faxes and emails to verification page for it to be proofed and
formatted.
 Helped with training of other proofers and verifiers in the company.
Call Center Benefits Representative| Aon Hewitt (Randstad) August 2013 to October 2013
Helped with customers with annual enrollment benefits and guided them through their company website
choices of benefits.
 Helped customers with selecting annual enrollment of company benefits and helped with customer
complaints with benefits packages to clear up any discrepancies.
 Provided customers with calls letting them know when they had to update their benefits and reset or
updated any password or employee information that was brought to our attention.

2. Merrill Andre Harvey
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 Provided customer service for any calls received involving a spouse or dependant death that was listed in
the employee benefit package.
Violations/Call Center Collector| Enterprise (La Salle Network) November 2012 to February 2013
Handled collections and violations from Illinois Tollway by Enterprise customers.
 Collected toll violations from customers with posting of payments and other customer information.
 Handled customer complaints with toll violations and faxed copies and/or receipts for business records .
 Organized and sorted customer calls. Followed up with call throughout the entire day.
 Managed multiple lines during call center service and collected violation settlements with customers.
Giving them prompt and directives for collecting those violations and settlements.
Night Auditor/Trainer| Red Roof Inn October 2009 to January 2012
Ran daily audit for hotel and trained newly hired Auditors in the district.
 Provided customer service with check-ins and check-outs.
 Recorded company sales and revenue based off daily operations with also handling billing disputes.
 Helped with daily training of new staff members from current and surrounding RRI hotels.
 Handled cashier transactions and monetary safe drops with managing multiple phone lines.
Assistant Manager| Foot Locker September 2006 to March 2009
Lead associates in training, driving sales, running daily figures for the store and giving visual displays for
merchandise.
 Received figures and directives via email on leading the team with sales numbers.
 Handled cashier transactions. Including reversing, refunding, receiving and safe drops daily.
 Helped with training of staff members and created attractive customer displays of clothing and shoes.
 Balanced figures during daily, monthly and yearly outlines.
 Created a competitive nature within the store, district and company to surpass sales figures.
Supervisor/Team Lead| Sports Authority September 2004 to April 2006
Lead associates in training, driving sales, organizing warehouse and giving visual displays for merchandise.
 Lead department in driving sales and training of sales techniques.
 Directed the moving of seasonal displays and creating of customer displays.
 Helped management with hours given and worked throughout the department.
 Merchandised the products throughtout the department with a sense of order with sharp detail.
ACCOMPLISHMENTS
 Coached men’s baseball for 9 of the last 10 years with a winning overall record. During this time, also
been named to be a commissioner of the league as well.
 Started a training program for Red Roof Inn that they follow now for formatting paperwork for night
auditors in the Illinois District Inns.
 Changed the rating and quality of baseball equipment sold and carried throughout the stores in Sports
Authority in the Illinois Urban District.

3. Merrill Andre Harvey
Merrill Andre Harvey | 6306702163 | Page 3
EDUCATION
Olive-Harvey College - Marketing Fall 2005 to Spring 2007
Argo Community High School - Diploma 2003
OTHER QUALIFICATIONS
Proficient in Microsoft Office Outlook, Word, Excel, and PowerPoint. Office Administration, Collections,
Customer Service, Call Center Skills, Keyboarding(45-42wpm), 10-Key, Training employees, Leadership,
Motivational Skills with a Relation to various people.
References
Available upon request.