1. Richard ManesRichard Manes
 Phone: 0431 758 908  rfmanes@hotmail.com
Career Overview
Customer Service and Sales Consultant Specialist, with over 18 years of
experience in the Insurance Industry. Providing Customer Service excellence
and capitalizing on cross selling opportunities within the business for
Car/Home/CTP/Bike/Caravan/Travel and Life Insurance. And Sales Advertising.
Current Position.
SALMAT, Nth Sydney, NSW – AIA Campaign,
Outbound Life Insurance Sales for Bendigo Bank and RACW.
Prior to that,
SUNCORP, Sydney, NSW – AAMI Insurance
Contact Centre Consultant, 16th
April 2002 to 16th
May 2014
• Customer Service Including: Inbound telephone communications with customers
handling new business quotes, customer enquiries, acquiring payments for new
business and renewals.
• Handling customer complaints and resolving these to meet customer needs.
• Actively cross selling other products/services
• Extensive knowledge of CTP, Motor, Home, Caravan, Motorbike and Travel
Insurance.
• Meeting/Exceeding for Sales KPI’s.
Key Achievements
• Achieved record sales in periods of economic and seasonal downtime holding the
record for the greatest sales.
• Achieved and awarded for 100% compliance in call handling
• Consistently achieved in excess of 40% on weekly sales targets
• Awarded top salesman of the year for 2012 exceeding over 1000 insurance sales
• Awarded top 5 sales and customer service excellence over the last 10 years.
• Received internal customer service excellence awards and customer compliments.
SUNCORP, Sydney, NSW – AAMI Insurance
Client Manager, December 2007 – January 2008 (secondment)
• Temporary handling customer claims during catastrophic event
• Inbound and Outbound telephone communications with customers
• Managing car hire/repair bookings

2. • Acquiring payments for claim excesses
Previous Positions
• Exel (Australia) Pty Ltd – Customs Compiler
• National Facsimile Classified – Sales Manager
• ABC (Australian Broadcasting Corporation) – Data Entry Clerk
• Ace Customs Group – Customs Compiler
• Burlington Air Express – Data Entry Clerk
Educational Qualifications
Customer Service Course
Botany Skill Share
Subjects Included:
 Customer Relationships
 Sales Techniques
 Word Processing
 Data Entry
Skills
 Microsoft Word
 PROTECT – internal system
 Typing Speed 73 wpm
 Internet Explorer
 Microsoft Excel
 Windows
 Outlook Express
•
Referees
Upon Request