Current Resume

1. David Smith
C: (832) 873- 6606
E: divi1291@gmail.com
OBJECTIVE
Seeking position in a people-oriented organization where I can maximize my skills and experience in a challenging
environment to achieve the corporate goals.
WORK EXPERIENCE
TransCanada, Houston, TX August 2010 – December2015
Information Technology Technician Level 1-2
Accomplishments:
I. Started as a high school intern who maintained hardware fleet and equipment for new hire
II. Hired as an employee and transferred to Printer Administrator where I maintained our fleet of printers for the USA
III. Promoted to Cellular Device Technician for iPhone and Blackberry devices, hardware and software
IV. Became the “Go- to” technician for all issues with software errors, printers, cell phones, computer
software/hardware malfunctions and AV equipment
 Performed troubleshooting for over 1,000 in house employees and over 2,000 remote users
 Assembled, dismantled and reassembled computer hardware
 Repaired Dell desktops, laptops, iPhones, Blackberries and RICOH Printers
 Set up and guided new employees on how to use their equipment
 Successfully completed over 3,200 Level 1-2 remedy tickets per year
 Executed numerous operating system installs and updates
 Upgraded and installed various network drives with proper security features
 Assisted and resolved domain collapse issues on a desktop, printer and cellular level
 Lead technician for Lifecycle projects involving laptops, desktops and cellular devices
 Maintained primary roles while being the backup for all other positions in Desktop Support
 Trained all new contractors and employees for Desktop Support
 Demonstrated quick troubleshooting for all AV rooms, Lync setups, projectors, auditoriums, WebEx
conferences, meetings, etc
 Built, setup and maintained special build laptops for restricted zones
 Assisted in planning and coordination of our companies relocation in Downtown Houston
 Sustained secure floors and secured zones throughout the company’s various locations
EDUCATION
San Jacinto College
Houston, TX
Houston Community College
Houston, TX
TRAINING
Genesys Works, Houston, TX June 2010 – August 2010
 Participated in eight weeks of professionalism and technical training
 Learned the importance of team work and effective communication skills
 Learned the basics of information technology and applied skill sets
 OSHA certified in General Industry Safety and Health
SKILLS
 MS Office 2007, 2010, 2013 2015
 RSA, MS Lync, Outlook, Windows XP, Windows 7, SAP, Oracle, remote desktop
 Consistently demonstrates leadership qualities
 Innovative problem-solver and fast learner
 Proficient in working under pressure and prioritizing workload
 Able to multi-task and solid organizational skills
 Excellent communication and interpersonal skills