1. Firas Alghawi
Mobile Phone (962) 79 7445522
E-mail: firasalghawi@gmail.com
PROFILEPROFILE
• B. A. degree in Computer information system (CIS)
• Excellent interpersonal skills, confident and willing to interact with individuals at all levels.
• Highly trustworthy and discreet, committed to service.
• Detail oriented and resourceful in the completion of projects with an ability to multitask and meet
deadline.
• Proven ability to collect consolidates, organize and prioritize business needs.
• Proactive attitude and ability to think laterally, providing ideas and solutions.
• Adopt a creative approach to problem solving through use of analytical skills.
• Driving for results.
OBJECTIVEOBJECTIVE
• To obtain a challenging position where I can contribute and expand my skills in IT fields.
WORK EXPERIENCESWORK EXPERIENCES
Dec 11 – Present Assistant Technology Manager at Crowne Plaza Jordan Dead Sea Resort &
SPA (Pre-opening Team)
Dec 08 – Dec 11 Assistant Technology Manager at Holiday Inn Resort Dead Sea (Pre-Opening
Team)
Nov 07 – Dec 08 System Engineer at Harf Information Technology Company (Saudi Arabia)

2. RRESPONSIBILITIESESPONSIBILITIES ANDAND ACTIVITIESACTIVITIES
System Engineer at Harf Information Technology
• Working as an operations engineer for the backend of 2000 subscribers, Involving monitoring number of virtual
and physical servers.
• Performing administrative tasks in our environment through many applications and services in booth system
and network wise.
• Troubleshooting customer problems in form of phone calls and online communication.
• Performing maintenance for servers and computers issues.
Assistant Technology Manager
• Communicate with all levels of management, orally and in writing.
• Installing and configuring computer room, Network infrastructure for Holiday Inn Dead Sea and
Crowne Plaza Jordan Dead Sea.
• Make sure that all our systems and equipments meet our standards.
• Oversees all IT projects.
• Manage any technology change including communication to hotel users and management.
• Responsible for all information systems: PMS, POS, LAN, PABX, CAS, Human Resources, High-
speed internet and wireless internet.
• Ensure the integrity of hotel systems like windows server2003, Microsoft exchange server2003, ISA
with firewall, File and print server, Interface server and Database server.
• Administration daily, weekly and monthly tasks.
• Provide technical assistance to resort management in respect of relevant issues.
• Delegate tasks to IT team.
• Ensure that department trainers are fluent in the use of systems relevant to their department.
• Ensure (where possible) potential interruptions to hotel business are avoided or minimized. When carrying out
maintenance, ensure as much as possible that down time occurs outside peak periods, minimizing impact on
service to guests.
• Develop and ensure compliance of IT policy and procedures, both from a hotel basis and corporate standard.
• Responsible for coordinating the service and maintenance of computer hardware and software & all contact
between resort and outside suppliers to be coordinated.
• Inspire and motivate others by clearly communicating business values and direction as well as builds
an excellent social relations between all IT team.
• Assist in the evaluation and recommendation of IT related systems and equipment to ensure guest
satisfaction.
• Ensure all PC’s have virus protection software loaded and operational and manage virus software
updates.
• Log and track all software licenses to ensure legal compliance.
• To ensure security of data by allocation of passwords and ensure timely back ups are performed,
verified and stored. Delete all terminated employees within 2 days of departure
• Assist in the training of the employees ensuring that they have the necessary skills to perform their
duties with the maximum efficiency and follow up where necessary.

3. EDUCATIONEDUCATION
 2007 Bachelor degree in Computer Information System (CIS) from university of Petra with
Grade Point Average GPA 2.73 (Good) 2007
1. The degree focus on the concepts and ideas for the last issued hot topics in programming
languages and management.
2. Graduation Project: Laborites Registration System. Implementing E-Technology in order to
provide to the patient the ability to register and retrieve his/her report on-line by giving
them user-friendly, Dynamic, and easy to download reports.
TRAINING /TRAINING / SKILLSSKILLS
 Redhat Oracle 10g.
 MCITP Windows Server 2008 Administrator
 Attended various in-house courses:
o Time Management
o Communication skills
o Change Management
o Ethics at work
o Developing People
o Delegating and empower your team
o IQ
SKILLSSKILLS
 Knowledge of windows based applications including Microsoft Office and Access, plus Windows.
 Knowledge of hotel PMS, Micros/Fidelio, knowledge of a PC based PMS.
 Knowledge of network systems.
 Analytical approach to resolving problems.
 Communicate well with a variety of people, able to establish rapport readily with new people.
 Patient, analytical, Easy going, non confrontational, flexible.
 The ability to arrange plans and strategies for projects, programs and social activities.
 The ability to take responsibility, leadership and management.
 The ability to deal with customer.
 The ability to work in team.
 Able to develop and motivate others to achieve targets.
PERSONAL DETAILSPERSONAL DETAILS
Full Name Firas Youssef Alghawi
Date of Birth 14/01/1985
Marital Status Married
Nationality Jordanian
Languages Fluent spoken and written Arabic and English
References (provided upon request)