1. Steve Annells
27 Heather Road, Milton, Near Abingdon, Oxon, OX14 4EX
(h) 01235-821165 (m) 0796-382-0506
(e) steve.annells@busstation.net
Profile:
I am a PRINCE2 qualifiedgeneralistITProfessional with over30 years’experience across
multiple sectors,supportingawide range of systemsandworkingonmajorIT projects
includingmigrationtoWindows7. Comfortable managingrelationshipswithall colleagues
up to Board level insensitive situations,Isee myself asanenabler,bridgingthe gapbetween
userand technician. Althoughregardedasa hardworkingteamplayerI believe intaking
ownershipof anissue and seeingitthroughtoresolution,whileapplyingforensicattention
to detail.
Education and Qualifications:
BA (Hons) EnglishLiterature; 2 A-Level,11O-Level passes(includingMaths,Englishand
Sciences
PRINCE2Foundationqualified
ITIL v3 Foundationqualified
CISMP Certificate inInformationSecurityManagementPrinciples
MCSE (1999)
Key Achievements:
CNC:Appliedandmaintained GovernmentGrade encryptionof the CNClaptopfleet,travelling
to sites, configuring equipment and issuing passwords, over several months.
CNC: Team member on a rollout of Windows 7/Office 2010 to 1500 users against a tight
deadline, I stepped up to keep the project on track while managers and colleagues
were off sick with stress. Project completed on time.
BH-F: Introduced a new digital telephone system offering improved functionality, which
resulted in halved call costs.
Work History:
December 2005 - Current
Civil NuclearConstabulary: IT Service Managementteam/Technical Lead (IT Security)
 CryptoCustodian/CryptoHandler,responsibleforordering CAPS-approved
encryptionfromCESGCheltenhamforlaptopsuptoSecret,alsokeymaterial for
networksupto Secret.
 Cybersecurityandanti-malware advice tousersinpartnershipwiththe Security
department.
 Deskside supportforstandardand business-specificapplications onHPdesktopsand
laptops: MS Office,LotusNotes/MSOutlook,industry-specificsoftware.
 Helpdesktechnicianandmanager,usingEssential Helpdesk
 Telephone andremote supportforcustomersatup to 17 UK sites
 ‘IntelligentCustomer’ liaisonwith thirdpartysupport, especially account
management, andLotusNotesandActive Directorygroups
 Managementof protectivelymarkedassetsinaheavilyregulatedenvironment
July - December 2005
InstallationengineerforATOS Origin,workingonthe NHS ‘Choose andBook’project in
Berkshire GPsurgeries,installing HPandDell hardware and a range of clinical software.

2. November 2004 - March 2005
‘Floorwalker’ for Dell Computerson behalf of Vodafone Group,ona 1000+ usermigration
projectupgradingtoWindowsXP/Office 2003, serving usersupto seniordirectorlevel.
 Pre-migrationinterviewswithcustomers
 Postmigrationconfiguration of Dell desktopsandlaptops; handoverandadhoc
follow-upsupporttoendusersinall areasup to Board level.
 Supervisionof otherfloorwalkers
June 1988 – May 2004
BH-F EngineeringLtd (specialistengineerssupplyingthe glasscontainerindustryworldwide)
 Initiallyadrawingoffice administratorandcomputeroperator,compilingmanuals.
From June 1989 IT Administrator,alsosupportingthe BH-Fgroupworldwide.
 Specified,purchasedandmanagedhardware,software,consumables,alsomanaged
telecoms,photocopiers,etc.
 Twice part of a teamspecifyingimplementingnew MRPsystems,ona Data General
MV7800 minicomputer,tenyearslaterona Windowsserver;supervisedateam
convertingdatafromthe previoussystem.
 Wrote and maintainedbespoke reports,includingmanagementaccounts,onboth
MRP systems.
 Managed all IT systemsthroughreceivershipin1993, providing additional reporting
for the receiversuntil saleandrelocation.
 Plannedandoversawinstallationof PBXandcomputer networkingpriorto
relocation, againstatightdeadline.
 Managed a Windowsnetwork, includingMSSQL and Oracle servers, CAD, e-mail
server. Maintainedthe companyIntranet.
 Sourcedand plannedITtraining.
 Administerednetworkantivirusprotection,alsousereducationonnetworksecurity.
1983 to June 1988
The Marcatus Partnership (MarketingConsultants),
 Initiallywithouttitle,leavingas ComputerServicesManager.
 Creatingincentivecatalogues,co-ordinatingphotoshootsandfulfillingorders
 Stock control andwarehouse management.
 Applicationandnetworksupport {Novell)
 Database programming supportingmarketingcampaigns.
 Managementof homeworkers providingdataentry.
 Telephone customerservicetothe public.
Additional Information
 At CNCI helpedchampionsupportfordyslexics,andpassedthe BDA’sDyslexia
Workplace Assessorcourse in2013, goingonto provide ITsupportbasedon
experience withmywifeandson.
 Since 1997 webmasterof twobusindustryrelatedwebsites.
 Previously Chairof local Residents’Association;editedthe monthlyNewsletter.
Doubledthe Association’s reachthroughanetworkof volunteers. Workedwith
councillorsandofficersatTown,DistrictandCountylevel.
 Collaborated withthe local NeighbourhoodWatchCo-ordinatortorelaunch
Neighbourhood WatchinSouthAbingdon.
 I maintain fitnessbycycling.
(Referencesavailableonrequest.)