A brief summary on what I am doing now along with my current skill set in the IT field.

1. BRENT HAGLEY
245–13 148th Rd. Rosedale, New York 11422
1(347) 749 -2990 | BHagley6789@yahoo.com
EDUCATION
ACE Institute of Technology Nov 2015- Jan 2017
LAN/WAN Administrator New York, NY
John Jay College of Criminal Justice Aug. 2007 –Jan. 2013
Bachelor’s Degree New York, NY
Experience
Baldwin Technical Support Inc. June 2017- Current
Contract Position with New York Presbyterian New York, NY
IT Analyst
 Responsible for maintaining the integrity of Legacy Application Mobile Heartbeat on an
iPhone at Columbia, Cornell, and Queens Campuses for New York Presbyterian.
 Regularly rounded the units ensuring that the app is working properly along with answering
various questions and assisting different users of the app along with sending weekly reports
on various issues to the top brass.
 Assisted in provisioning the iPhone devices to run Mobile Heartbeat along with adding new
users to the app and training the user on how to properly use the app.
John Jay College of Criminal Justice Nov. 2016 – Jan. 2017
Department of Information Technology (DoIT) New York, NY
College Assistant
 Part-time assistant/Intern shadowing the techs on the job as they take various calls from
different departments.
 Assisted in day-to-day calls ranging from fixing Ethernet jacks, issues with printers in
different offices not working and or, diagnosing malfunctioning phone jacks.
 Cleaned various server-rooms, removed loose wires and mounted servers in various locations
at the college.
ADDITIONAL SKILLS
 Computer-literate performer with extensive software proficiency in a variety of different
applications including Microsoft Word, Excel, PowerPoint and Google Docs. Proficient also
on both PC and Mac platforms.
 Able Virtual Machine to install various Operating Systems such as Windows 7, 8, and 10.
 Knowledgeable of Cisco Devices along with also being proficient with Cisco Call Manager.

2.  Flexible team player with the ability to thrive in multiple environments while effectively able
to prioritize and juggle multiple concurrent projects on a day-to-day level.