1. JOSE CORREIA
65 Grove Street. Apt. #3, Chelsea, MA 02150
617-270-0150 / Jose_24842@yahoo.com
OBJECTIVE:
Obtain a position as a Desktop Support Analyst where I can use my knowledge and skills to add
value to a company.
SKILLS
Intensive training in information technology, including knowledge of PC builds, software and
hardware installation, and basic network administration
Proficient in Microsoft Office Applications – Word, Excel, PowerPoint, Outlook
Formal training in professional skills – conflict resolution, personal interaction in the
workplace, effective oral and written communication, time management, and customer service
Additional Languages (Portuguese, Creole)
Mac and PC troubleshooting
WORK EXPERIENCE
Biogen Idec/Insight Weston, MA
Deskside Support 2011-2015
Set-up and maintained over 5000 PCs and MACs for clients and was assigned as dedicated
support for all the VIP and Senior Director client base
Listened and resolved technical issues in person
Worked with Oracle and VSM software on daily basis
Promoted good communication and teamwork
Assisted with providing and removing delegate access and viewing permissions for Outlook
calendar accounts
Administered the network registration, configuration, and troubleshooting for desktops, laptops,
printers, and mobile devices (iPads, iPhones, Androids)
Installed and configured Mac OSX and Windows Operating Systems
Activated and configured various model Blackberry/Apple devices with the integration of
Outlook email and calendar setup, as well as provided support
Provided Break / Fix component level repairs for desktops, laptops.
Supported Enterprise software as well as remote access applications (wireless, VPN, and Citrix)
EDUCATION Boston, MA
Year Up 2011–2012
Year Up is a one-year, intensive training program that provides young urban adults, 18–24, with a
unique combination of technical and professional skills, college credits, an educational stipend and
corporate internship.
Cambridge College Cambridge, MA
2011-2012
Bachelor of Science, Management—enrolled
Completed 15 credits as of January 2011
Certifications
Mac Service Certification
