1. David Jones
4145 Shoreline Dr.
Dallas, Tx 75233
Jonesdavid4145@gmail.com Cell: 214-418-4111
Professional Skills
 Microsoft Excel
 Microsoft Word
 Lotus Notes
 Kronos
 8 years Workforce Management
experience.
 Avaya CMS
Professional Experience
Neiman Marcus 3/06 to Present
Interval WFM Manager, 11/11/14 – Present
 Manage the Workforce Management team (forecaster, scheduling specialist and
scheduling reporting).
 Create excel templates to simplify some of the WFM processes
 Coach core associates on improving their performance/behavior
 Monitor associate’s adherence and attendance
 Administer correction action when necessary.
WFM Analyst, 3/06 to 11/11/14
 Maintained daily, weekly, and monthly reports for 700 plus customer service
employees using excel to track their adherence to their schedules.
 Process personal time off and schedule changes/trade requests.
 Partner with the support departments’ team for their staffing needs outside of the call
center core staffing.
 Schedule and enter exceptions for pre-planned activities such as training, meetings
and e-learning.
 Created a process to track employees attendance using excel. Coordinated the
revision of the process due to systems and software change/upgrade.
 Setup new associates, changes to department and supervisor, and removal of
associates upon resignation/termination.
 Trained and mentored new WFM specialist and call center team managers on the
adherence report and attendance policy and processes.
 Advised employees and team managers of the qualification for the company paid
benefits.
Professional Training
 Understanding People Manager Turning Points

2.  How to manage multiple projects, meet deadlines, and achieve objectives
 How to become a great communicator
 Conflict Resolution in the Workplace
 Globalization and Its Effect on the Workplace
Education
Bachelor Degree: Public Affairs and Community Service,
2009
University of North Texas – Denton, Tx.