1. Patel
Freelance Trainer
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Summary Profile:
Patel has 15+ years of total Work Experience in Windows Server and Network
Environment.
7+ years hands on experience in Windows Administration, Configuration,
Troubleshooting and technical support. Currently working as an Independent Trainers
and consultant.
Experience Summary: Having 7+ years of experience and expertise in Window
administration field, with outstanding capability to handle challenging projects,
Trouble shooting on servers in live environment with minimum down time.
Independent Consultant and Corporate Trainer (8+ years): Presently working as a
Freelance Trainer. Previously worked as a trainer for Various Organizations.
No.of Trainings delievered:
 Windows Administration: 40+ Trainings
 Networking: 40+ Trainings
Trainings Delivered to below Clients:
Client: ARC serve Pvt Ltd Duration: 15 Days Date: June -2015 (Level-2)
Course: CCNA, CCNP
Client: Noa Solutions Duration: 7 Days Date: May-2015 (Level-1)
Course: Windows Server 2008, 2012.
Training Services offered:
Windows:
 Windows clients: Win-XP /Win-7/Win-8/Win10 [Access Meditech, Arc
serve Pvt Ltd, Etc.,]
Networking:
 CCNA,CCNP ,CCNIE [Noa Solutions,People Soft,Etc.,]

2. Recently Conducted Trainings below companies:-
Trainings delivered on Windows 2012
1) ARCserve Pvt Ltd. (Part of CA technologies before)
2) OWS INFOTECH
3) Noa Solutions
4) Flora Technologies
5) Access MediTech
6) People Soft
Windows
 MCSE 2003
 MCITP 2008
 MCSE 2012
 Windows 8
 Windows 10
 Advance Desktop troubleshooting, outlook, VPN and exchange
 Networking concepts.
Applications
 CA ARCserve Backup
 Symantec End Point protection
 Symatec Backup Exec
 VeritasNetBackup
 Cloud Computing workshops
Previous working Experience:
Organization Designation Duration
Access MediTech Freelance Trainer 06/2011–Present (5+ Years)
People Soft Corporate Trainer 05/2009 – 05/2011 (2Year)
Flora Technologies Consultant 04/2007-04/2009( 2 years)
Job Responsibilities
 Providing trainings online and offline on Amazon Web Services AWS on real
time basis to clients.

3.  Experience in delivering workshops / webinar(s) and consultancy.
 Strategic consulting, including career guidance and growth.
 Developing training material and tutorial for AWS.
Primary Responsibility
 Troubleshoot 60+ Days old issues on Windows servers.
 Handle escalated issues.
 Integrating and Configuring Systems, Installation of Operating Systems (Solaris,
Linux, Windows etc)
 Installation of systems at client’s site, Networking (Planning of Layout,
installation of Cables, Switches, Routers etc).
 Configuring Servers and Nodes, Network Printers, Shares etc.
 Providing Training to Candidates on Windows Technologies and Networking
(CCNA).
 Imparted Corporate Trainings
 Provide on call support to clients.
 Reduce pending ticket backlog by 25%
 Maintain SLO of 98 %
 CSAT of 80%
Additional Responsibilities
 performance challenges in L-1 and L2 teams and design training plans.
 Evaluate vendor trainers for new hire trainings.
 Conduct technical Interviews for hiring.
 Conduct technical discussions with VMware and Microsoft Teams to report
product bugs.
 Act as dedicated Engineer Review the logs and Isolate bugs.
 Reviews tickets of L1 and L2 teams.
 Identify technical for valued customers of CA Technologies.
 Design training plan for under-performing employees and conduct PIP trainings.
 Design new hire training curriculum and initiate trainings.
 Certifications: - MCSE, CCNIE, CCNP, CCNA and VMware.

4. Place :( Hyderabad)
Date: (Patel)