Jennifer Whipple seeks a position utilizing her experience in business analysis, system administration, and project management. She has over 15 years of experience supporting business analysts, mentoring teams, implementing requirements management software, and administering workflow applications. Her background includes roles implementing and configuring Macess EXP and Blueprint Requirements Management software, gathering requirements, and leading projects.

1. Jennifer J. Whipple
Objective: To secure a position that utilizes my extensive experience with business and system analysis as well as
my system administration skills for Blueprint Requirements Management Software and Macess EXP.
Experience: Jun, 2013-Present TD Bank, NA Mt. Laurel, NJ
Project Manager, VP – US PMO BA Center of Excellence
 Support and mentor Business Analysts and Project Managers in U.S. for multiple projects
 Train and support 100+ users in Blueprint Requirements Management Software
 System Administrator for Blueprint
 Build and maintain Blueprint business architecture
 XML programming of output templates for Blueprint
 Manage communications as well as build and maintain intranet pages for our department
 Provide Peer Reviews of Business Requirement Documents as well as work in Blueprint
 Create and document processes, standards and methodologies
 Create and maintain enterprise repository of Business and System Requirements for reusability
 Member of EPMO committees to develop and improve enterprise methodologies and templates
May, 2010-Jun, 2013 AmeriHealth Mercy Family of Companies Philadelphia, PA
Lead Business Analyst – EPMO, Practice Management Department
 Support and mentor 30-35 Business Analysts within the PMO
 System Administrator for Blueprint Requirements Center (RC) software in use by Business and
Systems Analysts
 Establish best practices in usage of Blueprint RC for analysts to manage requirements, process
flows and use cases
 Conduct peer reviews on content of Business Requirement Documents to assure standards met
prior to delivering to customers
 Develop and maintain enterprise library of reusable Process Flows and Business Requirements to
be used by all analysts for all portfolio projects
 Contribute to methodology and standards set for business analysis and project management
 Provided expertise for Macess workflow application and the Process Director tool
Oct, 2008-May, 2010 Cariten Healthcare, a Humana Affiliate Knoxville, TN
Systems Analyst Consultant - TekSystems
 Part of team responsible for successfully implementing, managing and supporting Macess
 Responsible for Business Analyst and Project Management roles for multiple initiatives
 Composed user documentation and training material
 Streamlined existing processes with automated solutions
 Created universal Service Form that replaced 11 being used by multiple departments
 Converted Appeals department from paper to an electronic process in Macess workflow
queues
 Converted Claims Reprocessing Unit to electronic process in Macess workflow queues
vs. working from spreadsheets
 System Administrator for Macess
 Configured Service Forms including prompts and workflow mapping
 Added and maintained all aspects of tables and forms within Macess Admin Module
 Configuration of Doc-Flo Regions and Queues
 Corrected and formatted style sheets used in E-Doc Template function of Macess (XML)
 SQL Server and data analysis
Sep, 2005-Oct, 2008 Humana, Inc. Louisville, KY
Systems Analyst Consultant - TekSystems
719-349-0127 (cell)
JWhipple1972@gmail.com

2.  Integral part of team responsible for implementation of Process Director in Macess EXP (workflow
solution) for use by Account Installation Departments
 Gathered and maintained business requirements
 Responsible for entering and changing requirements in Access DB and 4 Macess EXP
environments (QA, Regression, Test and Production)
 Helped design system to meet requirements
 Provided technical specifications and requirements to IT team for Process Director implementation
 Macess EXP System Administrator
 Configuration of Service Forms and workflow mapping
 Create and maintain prompts and prompt list values
 Configuration of classifications used in Doc-Flo and Process Director Queues
Jan, 1999-Apr, 2005 Gentiva Health Services Overland Park, KS
Business Project Lead
 Member of BDO Project team tasked with developing software replacement for 200+ offices
nationwide (Hand-picked by Vice President to join team of 5 total members)
 Worked as liaison between operations and IT Department
 Identified business needs, gathered documentation and specifications required by IT Department
 Software Testing including developing Test Plans and scripts
 Ensured quality deliverables on time and within budget; Managed scope of work and objectives
 Coordinated schedules and budgets with programmers, operations, vendors, executive
management, finance department (ROIs) and procurement department (RFPs)
 Managed and lead project that implemented IVR technology in multiple field offices nationwide
 Prepared training material and conducted training sessions; primary support for field offices
Oct, 2001-Jul, 2004 Concorde Career Institute Kansas City, MO
Instructor - Insurance Coding/Billing Specialist Program
 Instructed evening classes for adults on:
 Medical Coding – ICD-9, ICD-10 (introduction), CPT-4, HCPCS, CDT-4
 Medical Billing and Collecting
 Medical Software (Medical Management)
 2003 – Dependability Award
Education: 1990–1991 Barnes Business College Denver, CO
Business Administration Program
Skills:
 Very strong verbal and written
skills
 Meticulous with details and
organization
 Self-motivated and productive
without supervision
 Solid leadership skills
 XML Programming
 SQL Queries
 SSRS Report design
 Blueprint Requirements Management Software
System Administrator
 Macess EXP System Administrator
 MS Office, MS Visio, MS Project
 SharePoint