This document is a resume for Kathleen Wilson seeking a position that utilizes her problem solving, management, and customer service skills. She has over 10 years of work experience in customer service and technical roles. Her relevant certifications include CompTIA A+ and MCTS for Active Directory. Her skills include social media engagement, Salesforce administration, project management, and customer support. Her work history includes roles at Western Digital, Staples, and Cold Stone Creamery where she gained experience in management, sales, technical support, and operations.