1. PATRICIA E MASULLO
• Palm Bay, FL 32907 • pem714@hotmail.com
Self-driven administrative assistant, offering significant experience in self-directed positions
requiring effective support and administrative abilities. Proven track record of interpersonal,
communication and multi-tasking skills. Adaptable team player recognized for willingness to
acquire new skills and ability to train others.
COMPUTER SKILLS
Proficient in the following
• MS Office Suite MS Outlook • MS EOP
• MS Knowledge Base • Lotus Notes • Domino Admin
• BMC Remedy • Concur • Sametime
CORE COMPETENCIES
• Strong attention to detail Adaptable, resourceful team player • Meeting Coordination
• Strong ability to multi-task • Pro-active independent thinker• Strong customer focus
• Calendar & Conference Room
Management
• Ability to work in a fast-paced
environment
• Professional demeanor
PROFESSIONAL EXPERIENCE
East Fishkill Town Hall, Hopewell Junction, NY 2015
• Sort, distribute, process and file correspondence accordingly
• Respond to regularly occurring requests for information
• Maintain filing system
• Answer phones, take messages and field calls
• Provide support for requests at window regarding fines, licenses etc.
• Receive payment for fine, licenses etc.
• Provide friendly customer service support at window and on phone
AVON Products, Inc., Rye, NY (1978 – 2014)
Held positions of increased responsibility for this leading global beauty company; with over $11 billion in
annual revenue, Avon is the world’s largest direct seller with sales in over 100 countries.
Groupware Customer Support Lead - IT Global Messaging Group 2009 – 2014
Maintain and support Avon’s global email infrastructure (Lotus Notes and MS Outlook)
• Handled administrative matters including screening calls, managing calendars, planning meetings
and composing documents
• Considered a “power user” of Microsoft Office; quickly learn and master new technology
• Interacted professionally with all levels of staff and maintained the highest level of
confidentiality; known for tact and diplomacy in handling sensitive issues
• Created end user training documentation as new application versions were rolled out
• Revised and edited all correspondence being sent by office personnel
• Provided instructor lead end user training to Executive Administrators as necessary with regard to
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2. PATRICIA E MASULLO
• Palm Bay, FL 32907 • pem714@hotmail.com
Conference Room Scheduling and email platforms.
• Application administration for Lotus Notes and Outlook email systems
• Created and maintained Lotus Notes Conference Room Scheduling Databases
• Third Level Troubleshooting support for issues relating to Lotus Notes/Outlook end user mail
accounts, Conference Room Database issues etc.
• Tracked support calls using BMC Remedy
• Assisted in end user migration from Lotus Notes to MS Outlook
Problem Management Specialist - IT Service Desk 2004 - 2009
• Provided L3 support for Lotus Notes issues
• Handled customer support for upper level management and executive assistants
• Acted as liaison between Global Messaging Team and Service Desk with regard to related outages,
troubleshooting, etc.
• Reported service interruptions and updates to Sr. Management and end users in a timely manner
• Tracked all support calls using BMC Remedy
• Maintained Service Desk Website and ensured outage information was current
• Composed Lotus Notes training documentation for L1 & L2 Service Desk employees
• Provided training sessions to L1 & L2 as needed
IT Specialist – Global Messaging Group 1994 - 2004
Installed, maintained and supported Avon’s global email infrastructure (Lotus Notes and MS Mail)
• Created and deleted end user email accounts as needed
• Performed weekly maintenance on mail servers which included mail purge and compression of all
mail files
• Composed documentation for Lotus Notes Desktop/Laptop Installation
• Trained Desktop Support personnel to install and configure Lotus Notes application for end user
desktops/laptops
• Worked closely with the District Sales Managers and their Coordinators, provide training as
necessary
• Provided Executive Admin Assistant training as they transition from using “paper” calendars to
electronic calendar functioning in Lotus Notes
EDUCATION
St. Catherine’s Academy, Bronx, NY – Regents High School Diploma
Some College – Pace University, Pleasantville, NY
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