1. Jeffrey T. Kipp <br />314-800-5239 jeffreytkipp@gmail.com linkedin.com/in/jeffreytkipp <br /> <br /> Professional Summary<br />Regional Account Manager with 10 years experience successfully increasing market share and profitability. Proven record of managing multiple accounts and developing logistical and service methods to increase long-term business relationships. Recognized for ability to develop alternative methods for resolving client issues, lowering operating costs and exceeding revenue goals. Varied professional background provides for a unique perspective and highly developed ability to assess and adapt to most workplace environments. Consensus-driven team leader and contributor.<br /> <br />Core Strengths<br />Account and Territory Management with a Focus on Customer Satisfaction<br />Establishing and Maintaining Long-Term Customer Relationships<br />Personnel Management, Training and Supervision<br />Excellent Oral and Written Communication Skills<br />Budget Administration<br /> Professional Experience <br />Gateway Proclean, Inc. St. Charles, Missouri 1999-2008<br />Account Manager <br />Managed assigned territory of more than 100 accounts on a monthly basis, proactively monitoring service issues and identifying areas for improvement, <br />Implemented corrective measures to resolve operational and service related issues resulting in a 50% decrease in customer complaints. <br />Administration of budgets for equipment, parts and supplies contributed to an average annual profit increase of 15-20%.<br />Developed strategies that improved productivity 25% by eliminating redundancy and implementing stronger quality control methods.<br />Collaborate across multiple departments to coordinate on-time delivery, installation and repair of products and equipment. <br />Advise Sales Executives on methods for improving client relations and increasing market share.<br />Service Reprographics, St Louis, Missouri 1999<br />Print Production Coordinator<br />Position with a commercial printing facility providing blueprints, spec books and all types of printing applications. Served as liaison between the sales team and home office.<br />Improved quality assurance techniques reduced production error by 35%.<br />Generated sales leads that added up to $100K to annual revenue.<br />Partnered with Sales, Operations, and Management to identify opportunities and develop solutions to generate sales, implement programs to improve sales and margin performance.<br />Training and supervision of new and existing employees.<br />Improved customer satisfaction by initiating follow up calls with special attention on high volume customers with growth opportunities. <br />Jeffrey T. Kipp Page Two<br />G@S Foundry and Manufacturing, Red Bud, Illinois<br />Industrial Maintenance Technician 1997-1998<br />Developed and implemented ideas for modifications to existing equipment and structures.<br />Facilitated improvements to streamline operations and increase productivity and profits while meeting cost restrictions.<br />Coordinated inter-departmental communication to improve facility operations.<br />Assist in training and supervision of new employees.<br /> <br />Additional Experience<br />Innoventor, Inc., St. Louis, Mo 2011<br />Temporary position as an assembly technician with an engineering firm<br />U.S. Census Bureau, Crestwood, Mo. 2010<br />Temporary, Part-Time Position as an Enumerator with the 2010 Census.<br />Hackett Security, Inc, Ladue, Mo. 2009-2010<br />Installation Technician with security alarm company. Left due to work slow down.<br />Southwest Temporaries, St. Louis, Mo. 2009<br />Temporary position as a forklift operator.<br />Education<br />Bachelor of Science, Mass Communications, Southern Illinois University, Edwardsville, Illinois.<br />Minor Degree in Psychology with extensive coursework in Creative Writing.<br />State of Missouri Insurance Producers License, Accident, Life and Health. <br /> <br />