Dave Golder resume

1. David J. Golder
760 Guy Lombardo Avenue, Freeport, NY 11520 | jwsdg@optonline.net | 516-790-3899
Objective To use my extensive experience in the medical services industry to secure a management
position in a company focusing on sales and customer service.
Skills &
Abilities
• Excellent leadership, organization, motivational and communication skills.
• Proficient in Excel, Word, Call Sweet and several DME software packages.
Experience Regional Administrator, Caring People, Inc., Hempstead, NY; July 2015 - May 2016
• Directly managed daily operations for Long Island branch of busy home health
aide agency.
• Managed office staff to include staffing coordinators, Human Resources, Payroll,
recruiting, field nursing and home health aides.
• Utilized company custom software to schedule, monitor and manage HHA visits.
• Interviewed, hired and evaluated employees and their work performance.
• Addressed and resolved customer and referral complaints.
• Ensured branch location was in compliance with all federal, state and accrediting
body regulations, policies an procedures.
• Communicated directly with sales and marketing team promoting a strong
relationship between operations and sales.
• Represented the organization at various sales and clinical events and meetings.
• Worked closely with billing/collections to resolve customer invoicing issues.
Director of Customer Service, Allcare Medical, Plainview, NY; July 2013 – December
2014.
• Directly managed 20-25 Customer Service Representatives to process new
Respiratory and DME orders as well as re-supply, order entry, insurance
verification, and documentation review.
• Reorganized pre-existing department including re-training CSRs, establishing
specialist CSRs by category of service (DME, Respiratory, Enteral, etc.) and order
entry vs. phone answering
• Remodeled the phone system and established phone queues to match category
of service.
• Maximized software usage with the cooperation of IT to streamline workflow and
increase efficiency.
• Utilized Call Sweet to monitor call answer/hold times and CRS statistics.
• Successful in reducing typical 8-10 minute answer times to under one minute.
• Significantly reduced overtime spending.
Regional Sales Manager, Landauer Metropolitan, Inc. Mt. Vernon, NY; July 2003 – July
2013.
• Hired, trained and mentored sales team for various territories including Nassau,
Suffolk, Queens, Bronx, Westchester and Rockland counties.
• Evaluated account executives, and made appropriate personnel changes as
necessary.
• Forged relationships with key referral sources in hospitals, sub-acute nursing
homes, nursing agencies and doctors’ offices
• Utilized IT to create methods of tracking sales by territory, sales rep, and by key

2. products.
• Calculated and paid commissions to account executives and on-site liaisons.
• Generated monthly and quarterly reports with varying criteria to management.
• Worked with VP of Sales to develop and implement sales strategies and incentive
programs
Owner, All Island Medical & Surgical Supply Corp. Farmingdale, NY; August 1987-July
2013.
• Began in a sales role in start-up DME/Respiratory Company
• Recognized for contributing to steady, controlled growth through aggressive
marketing and establishing key contacts and referral sources.
• Advanced to manage each department including sales, operations, billing,
purchasing, payables and HR (payroll, etc).
• Expanded company beyond DME/Respiratory by diversifying into Rehab (including
Pediatrics), Support Surfaces and Wound Care services.
• Made partner 1995.
• Ran all company operations until sale in 2003.
Education St. John’s University, Jamaica, NY; Bachelor’s in Finance June 1987.
References Available on Request