1. Michelle Tuson
63A Hammond Hill Road, Charlton MA 01507
Home: 508-410-4559
mtuson1@yahoo.com
Summary
Flexible and versatile Underwriter with experience as a Business Analyst/Test Coordinator possessing a
combination of skills including underwriting of policies, renewal processing, customer service, billing, user
acceptance testing, quality assurance testing and requirement development in top-tier Insurance
organizations.
Skills
 Experience in Life, Disability, Property and Auto Insurance
 Excellent customer service, organizational, time management, and problem solving skills
 Able to multi-task, manage details, problem solve and work independently or in a team setting
 Strong written and verbal communication skills
 Underwrite new and existing business as well as process policy renewals
 Define and document business requirements
 Develop and execute test plans and test matrices from business requirements
Experience
4 Sight Technologies - Mapfre Insurance Company (Client) March 2012 to June 2015
Business Analyst/Test Coordinator
Webster, MA
 Documented process flows and developed requirements for functional improvements and
enhancements.
 Created Matrix's from requirement documents to be used in Testing.
 Executed test cases within company systems for testing processes in Claims, Issue and Treasury.
 Processed defect testing and provided resolutions.
 Maintained Test Plans in Excel & HP ALM, created and assigned testing to onshore & offshore
teams.
 Assisted teams with test planning, strategy, scheduling, and testing of new business and
policy renewal features.
 Integration, QA and User Acceptance Test Lead for multiple Auto New Business & Renewal
Products.
Unum January 1997 to July 2011
Senior Underwriter
Worcester, MA
 Effectively utilize products, enrollment and renewal strategies, services, pricing and plan design
to demonstrate sound underwriting judgment, creativity and flexibility in support of growth
and profit results of new and inforce business.
 Demonstrated sound underwriting judgment while focusing on persistency and maintaining a
profitable block of business.
 Assisted with the training, technical development and mentoring of new Underwriters.
Maintained a fully developed knowledge of Group and VB products while providing superior
customer service and responsiveness to internal and external partner needs.

2. Unum June 1990 to January 1997
Group Customer Service Supervisor
Worcester, MA
 Selected, developed, appraised and managed assigned personnel.
 Worked to improve customer perception of service by developing and maintaining positive
relationships with customers through proactive communication and implantation of service
improvements.
 Planned, organized and controlled team workflow to ensure that critical service objectives were
met.
Education
Framingham State College
Framingham, MA