1. Dear Hiring Manager,
Literally every position I have served in has included some challenge related to business expansion or
turnaround management and this is where I truly excelled as a leader of change, growth, and
improvement. Whether through process redesign, complete organizational overhaul, introduction of
automation and technology solutions, implementation of company policies or development of stronger
standards, my results have been consistent and repeated throughout my career.
Thus, if you are seeking a seasoned and results-proven manager to enact change and improvement in
order to drive bottom-line improvements in productivity, efficiency, quality, safety, customer service,
and both operational and financial performance, I am the leader you are looking for.
I am distinguished from many of my peers; besides being a manager, I am a leader-a highly visible
one-who takes personal interest in my teams and their performance, and who truly enjoys mentoring
and nurturing the individual talents and potential of my employees, ultimately producing maximum
benefit and performances for the company.
For the right position and challenge, I am available for relocation. My compensation requirements
are obviously dependent on my factors, including scope, growth opportunities, and location.
Your organization intrigues me knowing you realize the importance of inspiring teams to reach new
heights, which is the very type of vision that has defined and propelled my career. I look forward to
discussing your objectives and how we can work together to accomplish them.
Retired MSgt. USAF - Honorably Discharged 22 Years of Service.
Please don’t hesitate to contact me if I can answer any questions.
With best wishes,
Keith Dillon
Enclosure: resume

2. KEITH DILLON
51 Maple Spring Drive
Kunkletown, PA 18058
Home (570) 688-0980
Cell (570) 656-0305
tdkd1998@msn.com
BRANCH MANAGEMENT / ASSISTANT HR MANAGEMENT
P & L Responsibility / Strategic Planning / Growth Strategies / Team Building and Staffing
Turnaround Management / Relationship Management / Staff Development / Coaching and Mentoring
I am seeking a position with both challenge and room for the unique contribution my background can bring.
Seasoned intuitive leader and results-producing management professional with experience steering and directing all
aspects of operations, administration, budgeting, customer service, sales, inventory and equipment, vehicle maintenance,
aircraft maintenance and dispatch management. I have been fortunate to enjoy a classical management career that
included key positions with a well know fortune 500 company and organizations such as Copesan, Viking Termite & Pest
Control Inc. and the United States Air Force. Career Track: Professional growth through such positions as Production
Manager, Service Manager, Assistant to HR Manager, and Branch Manager. Awarded: Presidents Club and Awards of
Excellence for profit increases and rapid growth.
Team Building / Staff Development / Turnaround Management: Over the past 15 to 20 years I have been utilizing human
relations expertise in order to build small to midsize business units. I have a track record of increasing revenue, reducing
costs, and streamlining operations in a wide range of situations.
I am skilled in all areas of operational management including developing business units, expanding into new industries
and markets dealing with commercial and residential clients, dispatching and directing of services, and quality control
follow-up inspections. I possess P&L experience and Budget development and have exceeded company expectations and
objectives.
SELECTED ACHIEVEMENTS & SKILLS
Utilizing strategic planning and growth strategies coupled with the merger of Copesan marketing research I increased
revenue dollar intake 69.8% for Viking Termite & Pest Control Inc. between (2005-2009). Exceptional organizational
and planning skills with a proven track record in coordinating complex projects and the ability to manage and effectively
operate within company guidelines.
Staffed, mentored, and managed multiple business units for a fortune 500 company Terminix International (1994-2003).
I am proficient in problem solving, implementing solutions under tight deadlines, and efficiently managing all levels of
budgets. My career has giving me the opportunity to grow business and achieve double-digit gains in revenues and
profits.
Honorably discharged, United States Air Force and Air Force Reserves (1982-2004) (domestic and international
locations). Oversaw gathering, review and analysis of sensitive information critical to mission success. I aligned staff
resources with workflow requirements, provided teams with up-to-date operational information in highly dynamic
environment. I implemented plans to optimize staff training in support of organizational goals for domestic and
international initiatives. Directed operations in collaboration with senior management from multiple departments.
Assessed daily activities and processes created and presented weekly reports with recommendations to senior
management.
Skills: Written & Verbal Communication, Interviewing, Identifying Problems, Solving Problems, Setting and Exceeding
Goals, Motivating, Listening, Counseling, Mentoring, Making Decisions, Enforcing Policies, Promoting Change, Selling
Ideas, Delegating Responsibility.
CAREER OVERVIEW
Viking Termite & Pest Control Inc. - Branch Manager, Assistant to HR, 2005-2009
United States Air Force Reserve (Activated) Operations Manager Aero Repair & Reclamation 2003-2004

3. Terminix International - Branch Manager, Assistant to HR, Service Manager 1994-2003
United States Air Force – Assistant Operation Manager, Teams Leader, C-130 Aircraft Maintenance 1982-1992
EDUCATION & TRAINING
Community College of the Air Force ~ Aeronautical Applied Science ~ Maxwell AFB, Al
USAF ~ Extensive Management, Leadership, and Strategic Analysis / Planning Courses
USAF ~ Extensive Aircraft (C-130) Maintenance Courses
Proficient in Microsoft Office (Word, Excel, Power Point), Windows