Updated resume as of November 2016

1. TAMMY BELL
HUM A N R ES O UR C ES P R O F ES S I O NA L
 Lead Benefit Relations Representative assigned to perform the training and development of all employees within
the benefits department. Demonstrated experience in call centers, claims management, records management, client
relations, and recovery.
 Extensive background in HR Professional duties, including experience in employee training, staff development,
conflict resolution, and benefits as well as HR records management, HR policy development, and legal compliance.
HR SKILLS
EmploymentLaw
FMLA/WC
Mediation & Advocacy
HRIS Technologies
Staff Recruitment & Retention
EmployeeRelations
BenefitsAdministration
HR Program/ProjectManagement
Orientation & On-Boarding
Training & Development
PerformanceManagement
HR Policies & Procedures
PROFESSIONAL EXPERIENCE
REED GROUP — Orlando, FL
Trusted providerof clinicalcontent, leading edge software, absence managementoutsourcingservices and data analyticsto
employers, insurers and healthcare organizations.
AON HEWITT(AQUIRED BY REED GROUP IN 2016) — Orlando, FL
RANDSTAD TECHNOLOLOGIES (CONTRACTOR) — Orlando, FL
Short Term Disability Case Manager, 2014to2016
Provide quality and accurate disability case management and customer service to our client’s employees.
Key Results:
 Successfully managed 150 plus disability claims consistently.
 Provided holistic disability and leave case management.
 Obtained and reviewed updated medical evidence for claim decisions.
 Providedsupport forall assigned cases by setting time frames to meet quality assurance and client performance
guarantees.
 Accessed multiple systems to process claims accurately.
 Composed and sent communications to both the client and claimant.
 Use problem solving skills and multiple resources to resolve employee disability issues.
 Provided daily support to Intake/Customer Service team in the call center.
UNIVERS WORKPLACE SOLUTIONS — Maitland, FL
Nation’s leading providerof strategicbenefitcommunicationsand enrollmentsolutions.
Benefits Administration Specialist, 2013to2014
Work as an integrated team to provide quality and accurate customer service to our client’s employees.
Key Results:
 Successfully obtained a FL 215 License
 Educate employees on items such as but not limited to; plan designs, benefit options, and benefit deductions.
 Work as a liaison between the employee and vendor partners to resolve certain benefit matters.
 Manage multiple systems to enroll employees in benefits and obtain quotes for voluntary benefits.
 Use problem solving and analytical skills to resolved employee issues.

2. T A M M Y BE L L Phone: (847) 276-7295  Page 2
BBA AVIATION — Orlando, FL
Provides a variety of aviation services atairports worldwide.
Benefit Relations Representative, 2004to 2013
Worked with senior management to create HR policies and procedures, create group benefits databases, and develop
orientation and training programs. Managed leave-of-absenceprograms and personnel records, administeredbenefits
enrollmentand programs, and handled HRgeneralist workplaceissues. Collaboratedwithsenior management on RFP
process and benefit system of new third-party vendor.
Key Results:
 Played a key role in resolving ongoing benefit and claim issues with third-party vendors, employees, and HR
managers.
 Fostered teamwork/open-door environment conducive to positive dialogue across the organization.
 Brought several programs into full compliance.
 Reduced benefits costs through meticulous recordkeepingandensuringthat company didnot pay for benefits for
which employees were ineligible.
 Revised job description. “Shadowed” and interviewed employees to construct accurate picture of duties and
skills required for each position.
 Managed and reconciled employee enrollments, changes, terminations, and monthly billing for company’s part-
time plan.
VISIONARY CONCEPTS — Longwood, FL
Brokerage firmforinsurance carriers.
Marketing Coordinator, 2004
Worked with Marketing Producer to develop creative strategies to attract new customers and encourage support of
insurancecarriers. Utilizedmarketing concepts to develop marketing plans based on demographic information, such
as census created in Excel format. Provide information to individuals inquiring about rates.
Key Results:
 Created demographic-based census records, which enabled more effective marketing campaigns.
 Customer satisfaction and enrollment increased.
 Additional carriers participated with firm, allowing for more options for customers.
 Expanded customer data base to include medical, dental, and life options.
EDUCATION & CERTIFICATIONS
BARAT COLLEGE — Lake Forest, IL
Bachelor of Arts (BA) in Psychology (with HR focus), 1998
Activities: Workedconcurrently duringcollegeas a Bank Tellerat AmericanNational Bank. Volunteered withGiveKids
TheWorldthrough employer.
OF NOTE
Professional Development:
 Completedongoing training inthe areas of benefits and workplacesafety/security. Successfully collaborated on RFP
process and implementation process.
 Obtained a FL 215 License.