1. MANINDER SINGH
#8/40 Moti Nagar Delhi, India, Mobile:-09811350090, 09988172712 Email: manind1987@gmail.com
PROFESSIONAL SUMMARY
Highly accomplished Technical Consultant with a verifiable track record of managing complex IT projects and
exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals and
existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce
costs. Extensive experience in the implementation of Data Center, Network & IT Management systems for financial
& Education industry. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and
negotiations with stakeholders. Recognized IT management skills.
ADVANCED TECHNICAL SKILLS AND KNOWLEDGE AREAS
Operating systems: Windows server 2003, XP, 2K, Vista.
Software App: MS Office XP/2003/2007, Active Directory ®, DNS & DHCP.
Mail: Outlook 2003/2007 /2010
Networking: TCP/IP, FTP, POP, SMTP, VPN, Cisco Switches & Routers.
Hardware: Dell Power edge server series.
Others Applications: Microsoft ActiveSync, Blackberry.
PROFESSIONAL EXPERIENCE
Bestseller Retail India Pvt LTD: - IT operation North and East (Executive IT Admin)
( ,ONLY ,VERO MODA )
13 March 2013 to till date
Taking care all Pan India shops… Jack & jones, Vero MODA stores related any IT issue and store openings.
• Support network issues, network connectivity, including wireless
• Work closely with the team to resolve or properly close aging tickets
• Ensure that the appropriate Service Level Agreements (SLAs) are met or exceeded.
• Provide software, hardware and application support for Windows and Mac supported issues
• Provide mobile device support Blackberry devices and BES, iOS and Android
• Support Microsoft Office Suite, including Outlook
• Advice user on appropriate action
• Link call to known issue
• Managing all store DVR CCTV Cameras on remote (store 59 stores).
24*7 support

2. Major responsibility:
• Heading Technical And application support Department as Manager Technical Support.
• Has to Maintain and Manage Bestseller Exchange application servers and Database Servers Located at
different Datacenters at different Locations.
• Team Coordination with: Product Development Team
• Implementation Team
• Quality Assurance Team
• IT support team (For server related issues)
• Interaction with the Clients and handling the Day to Day raised concern and queries and provide them
the best possible solution & Support in backend using SQL SERVER
• Interact with Payment gateway providers regarding gateway Integration and application related
concern & queries.
Network solution IBM -Client Site (Hypercityindia and shoppers stop 8- Dec 2009 – March 2013)
System Engineer
 Windows Server (2003) and Desktop (Windows XP, Vista) Deployment using Desktop Imaging Technologies
like Ghost.
 Configure the email on blackberry enterprise
 Antivirus Installation, update management and malware mitigation.
 Asset Management of IT Resources (Pc/Printer/Laptop/Server & Network equipment).
 Movement Tracking of Desktop assets (Creation of I-Mac).
 Co-ordination with third party vendors for AMC/Warranty Support.
 Installation and License management for various software’s used at client site.
 Daily backup of all servers’ user profiles, Scales instruments and pos machine.
 Installing and maintenance, troubleshooting of client specific applications, the software WinDSS terms
(Back Office, TSP, JDADIAG, JDASSETUP, Trickle Polling, TPS Check and Seagull, AV updating check.
 Leading a Team of any desktop hardware and networks problem.
 Coordinate with the service providers for the link issues and follow up till closure.
 To perform Timely & accurate Health check for all The PC’s and Laptop.
 Asset Management of IT Resources (Pc/Printer/Laptop/Server & Network equipment)...
 Desktop support and pos application.
 Symantec Antivirus Endpoint Protection 11.0 Server Management & update clients.
 File Server management, Planning and Assigning Share/NTFS Permissions and System Policies.
 Movement Tracking of Desktop assets (Creation of I-Mac).
 Co-ordination with third party vendors for AMC/ Warranty.
 Antivirus Management and malware mitigation.

3. KAIZENCARE - Client Site-(Bajaj Allianz life insurance) at Ambala
Customer support Engineer Dec 2008 to May 2009
 Handled various Active Directory/DNS/DHCP tasks including Creation/Deletion of domain & email IDs.
 To perform Timely & accurate Health check for all The PC’s and Laptop.
 Asset Management of IT Resources (Pc/Printer/Laptop/Server & Network equipment).
 Movement Tracking of Desktop assets (Creation of I-Mac).
 Managing software Installation as per license availability.
 Co-ordination with third party vendors for AMC/ Warranty.
 Antivirus Management and malware mitigation.
TEAM COMPUTERS – Client site- Fullerton India (Whole Punjab Project)
Customer Support Engineer Jan2008 to Dec2008
 Taking care of all Asset inventory at the site
 Installation of windows XP, 2003 servers.
 Installation of Client specific software.
Create & Manage LAN
 Installation & maintenance of Network printers.
 Installation of network devices: Switch and routers.
 Configuration of mail ids in outlook
 After work complete then complete the paper formalities & take the IT handover from the branch
manager & finally report send to the company.
PERSONAL DETAILS
F. Name : Sh. Santokh Singh
Birth Date : 08 Feb 1987
Gender : Male
Marital Status : Single
Hobbies : internet surfing and playing football