1. To enhance my professional skills in a dynamic and fast paced workplace
Achievement-driven and result-oriented
QUALIFICATIONS
 Support and assist company employees and managers if they encounter technical problem
on their computers.
 Proficient in VLAN Tagging in Cisco, Linksys and HP Switches.
 Strong knowledge in Mcafee Administration Console.
 Strong knowledge in configuration of Active Directory.
 Knowledgeable in installation of windows 2003 , 2008 servers.
 Knowledgeable in installation and configuration of Vmware vsphere client.
 Knowledgeable in implementing group policy in windows 2008 server.
 Knowledgeable in file server system such as DFS and FSRM.
 Knowledgeable in using SCCM deployment tool.
 Strong knowledge in using Remote desktop tools such as Dameware, Netsupport and Citrix.
 Provide Desktop Support on Windows XP , Windows 7 , Windows 8, Windows 8.1 and Mac based
Computers.
 Supports and assist company employees when they encounter technical problem in email using MS
Outlook 2003 , 2007 , 2010 , 2013 and MS Office 2011 for MAC and Entourage.
 Installs, configures and upgrades operating systems and software, using standard business and
administrative packages; may modify specific applications for use in operational departments
 Troubleshoots problems with computer systems, including troubleshooting hardware and software,
network and peripheral equipment problems; makes repairs and corrections where required.
 Taking lead in planning, design, research and acquisition of new or upgraded hardware and software
systems; maintains current knowledgeofhardware,softwareand networktechnologyand recommends
modifications as necessary.
 Configures and monitor server antivirus consoles such as Sophos and Mcafee.
 Knowledgeable in ticketing system
WORK HISTORY
• SPi Global Content Solutions | Senior Technical Support Engineer | April 2011 up to present
SPI Building, Pascor Drive,Paranaque City.
 Provides level 2 support in Desktop concerns to internal employees of the company.
 Involved in migration of all users from spidom domain to spi-global domain.
 Handles VLAN tagging using Cisco, Linksys and HP switches.
 Modifies policies to end user using Mcafee server console as per ticket request.
 Modifies user accounts by request using Active Directory.
 Installation of MS Lync to managers and operations employees.
 Provide trainings to newly hired TSE and guide them to company rules and procedures.
 Attend service and incident request using Landesk ticketing tool.
 Allow and deny user access in web gateway using Mcafee and Sophos console.
 Allow and deny user in device access to their workstation such as usb, optical drive etc.
using Mcafee and Sophos console.
Rodney R. Malumbaga
#3 Florentina Street Chrysanthemum village, San Pedro Laguna.
09985727406- rhadd_18@yahoo.com

2.  Handles user permission in accessing Wifi Access point using Mac address filtering in
putty command.
• Duzon EnH | IT Staff | October 2007 – August 2010
Tower Two, Insular Building, Alabang Muntinlupa City.
 Support and assist online teachers if they encounter technical problem on their computers
 Installs, configures and upgrades operating systems and software, using standard business
and administrative packages; may modify specific applications for use in operational
departments.
 Monitor Internet connections and troubleshoot the problem if disconnection happens.
 Troubleshoots problems with computer systems, including troubleshooting hardware and
software, network and peripheral equipment problems; makes repairs and corrections where
required.
 Assists with the planning, design, research and acquisition of new or upgraded hardware and
software systems; maintains current knowledge of hardware, software and network
technology and recommends modifications as necessary.
• Adsys Computech | Technical Support Staff | January 2007 – September 2007
Unit 522 Oriente street. Tytana Plaza, Binondo Manila.
 Installs, configures and upgrades operating systems and software, using standard business and
administrative packages; may modify specific applications for use in operational departments
 Installs, assembles and configures computers, monitors, network infrastructure and peripherals
such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring
of cables as required for new installations and office reconfiguration.
 Troubleshoots problems with computer systems, including troubleshooting hardware and
software, network and peripheral equipment problems; makes repairs and corrections where
required.
 Acts as a technical resource in assisting users to resolve problems with equipment and data;
staffs a centralized help desk to facilitate exchange of information and advice; implements
solutions as required.
 Makes hardware and software acquisition recommendations including helping users assess needs
and providing justification for equipment and services.
• Elmart Trading | Senior Computer Technician | July 2005 – December 2006
Calamba Laguna
 Responsible for training new technicians.
 Installs, configures and upgrades operating systems and software, using standard business
and administrative packages; may modify specific applications for use in operational
departments
 Installs, assembles and configures computers, monitors, network infrastructure and
peripherals such as printers, scanners and related hardware; pulls cables and rewires or
directs the rewiring of cables as required for new installations and office reconfiguration.
 Performs other duties of a similar nature or level.

3. EDUCATION
• San Pedro College of Business Administration | BS in Computer Science (2000 – 2005)
TRAININGS AND CERTIFICATIONS
 McAfee Virus Scan Enterprise and ePolicy Orchestrator 5.1 Administration --- May 2015
 System Center Configuration Management (SCCM) --- December 2014
 VMware Certified Associate - Data Center Virtualization (VCA-DCV)
Candidate ID: VMW-01251069F-00399847
 VMware Certified Associate - Cloud (VCA-Cloud)
Candidate ID: VMW-01251069F-00399847
REFERENCES
 Rowel Tabalan
IT Supervisor
SPI Global Paranaque
09088975402
 Mike Perez
Software Management Manager
SPI Global
09088806952