A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for a ambitious and expanding company.

1. CONTACT
+88-01924-669628
737, West Kazipara, Mirpur, Dhaka 1216
rominjust@gmail.com
NID: 1991412440708000040
BID: 19914124716012622
PID: BL 0408864
Md. Toufiq Ur Rahman
Bsc in CSE (AIUB)
I possess a wide range of skills in systems installation,
configuration, upgrading and maintenance. I have 4 years of
experience working across several different platforms, such as
Windows and Linux. I am committed to finding innovative
solutions to a variety of IT problems, such as security and
technical troubleshooting. I can offer your organization exemplary
support with network administration, effective project
management and increased system performance.
PROFESSIONAL EXPERIENCE FORMAL EDUCATION
AWARDS/CERTIFICATES
2013-2014
(Oct-Feb)
Engineering Trainee / Switch Com Limited
- Loop telecommunication product analysis,
- Data communication, Online Training,
- TDM, CDM, Carrier Calling, Telemarketing, VOS3000, Manage
Excel Sheet.
2014-2015
(Feb-Jan)
Asst. Project Coordinator / Computer Services Limited
- Storage administrator using Windows Server 2008,
- Linux/Unix based platform learning,
- Working on VMware workstation,
- Learning at cisco routing & switching system.
- Working at Datacenter in Rajuk Project & BTCL project,
- Storage Support Dell-EMC.
2015-2018
(Feb-Present)
IT Support Officer / Cerebrallink Limited
2009-2014
BSc. in Computer Science & Engineering /
American International University - Bangladesh
Result : 2.67 out of 4.00
Registration No: 14-12333-07
2006-2008
HSC in Science / B A F Shaheen Collage, Jessore
Result : 4.10 out of 5.00
Registration No: 448151/2006-2007
2004-2006 SSC in Science / Municipal Pre Paratory High School
Result : 4.38 out of 5.00
Registration No: 631778/2004-2005
CCNA™ (430527655961JSWK)
MCSA™(G663-1400)
MCP™(G636-5736)
PROFESSIONAL SKILLS
Networking (Routing & Switching)
Microsoft Server 2016
VMware
Hardware & Software
Surveillance Expert
Microsoft Exchange Server
LANGUAGES
Bangla English Hindi
100% 80% 75%
CCNA™, MCP®,MCSA®, MCSE®,
ITIL-F®, MCIT, MCDE
MCIT
MCDE
- Infrastructure Development.
- Diagnose, trouble shoot and solve problems for Desktop, Laptop,
notebooks, LAN, e-mail, Internet, Printer, Photocopier & Software
maintenance.
- Installation, Configuration and Maintenance on Client Server,
Different types of Database Server, Mail Server, File Server,
RAID/Backup Server etc.
- Install Video Analytics Software, VMS, RnD Surveillance Security.
- Managing all Protocols (TCP/IP, HTTP,FTP), LAN, WAN, Security,
Active Directory, Cloud Storage.
- Assess organizational need for all hardware, networks, tools,
routers, UPS, IPS, security tools and other ICT needs.
- Manage1 Monitor and Coordinate all third party ICT vendors for
all internal work and ICT procurement.
- Work closely with infrastructure team to optimize network
performance and availability
- Capable of working with remote desktop environment.
- Support administrator issues for Windows Server and Linux
Platform include security, backup, service, application etc.
- Manage local and third party email; servers, user id and password
- Drive continuous improvement within the network infrastructure
including new capabilities
- Able to solve any kind of hardware/software, windows program
problem
- Co-ordinate with team and solve issues and troubleshoot
- Ensure system support to user level as per requirement, ability to
support clients remotely
- Establish professional relationships with the IT users by
demonstrating an understanding of their requirements
- Managing CCTV & Bio-metrics attendance system server and
software deploy, monitoring & troubleshooting
ITIL®

2. PERSONAL STRENGTH
REFERENCE
INTERESTS & HOBBIES
Microsoft Server
2016
CCNA 200-125
OSI,TCP/IP, Firewalls, Wireless, Network
topology, LAN, Switching, Wan Technology,
MPLS, PPPoE, QoS, Infrastructure Service, IPv4,
IPv6, Infrastructure Management, Security
MCIT &
MCDE
Milestone Certified Integration Technician & Design
Engineer
Install & Configure SQL Database, Service, IIS
Management, .Net Framework, Install
Management Server, Recording Server, Event
Server, Mobile Server, Web Server, Server Design
tool, Storage Calculation, Project Design.
Reference 2 Md. Nufassur Rahman
Sr. Business Development Manager
Mob 88 01711521065
e-mail: nufassur.rahman@cerebrallink.com
• IEEE (AM - 90646088)
• Bangladesh Computer Society
• AIUB Computer Club
PROJECTS
RAJUK Data Center
BTCL Data Center
CCNA Project
Gulshan Club Surveilance
MCSA User AD Project
MCSE Exchange Server Project
POTENTIALITY
Honesty Time Management Hard Working
100% 70% 75%
Cisco
Reference 1
Sayed Shameem Noor
Business Manager, Bangladesh
Mob: +88 01713032258
e-mail shameem.noor@emc.com
MCSA 2016 70-740, 70-741, 70-742
ORGANIZATIONS
Install, upgrade, and migrate servers and
workloads. Configure disks and volumes.
Implement server storage. Implement data DE
duplication. Install and configure Hyper-V.
Configure virtual machine (VM) settings.
Configure Hyper-V storage. Configure Hyper-V
networking. Deploy Windows containers.
Implement failover clustering. Network Load
Balancing (NLB)
• Interest about Virtual Knowledge Sharing
• Photography
• Traveling
• Techno Lover
ACHIEVEMENTS
• I have satisfied to 70% customer from
customer support.
• Quick learner and solve the problem.
• Mange the customer from highly
pressure.
ITIL® Information Technology Infrastructure Library
 Service management as a practice  The ITIL
service lifecycle  Generic concepts and
definitions  Key principles and models Selected
processes  Selected functions  Selected roles 
Technology and architecture Competence and
training
TRAINING
• MCSE® – AT Computer Solution Limited (Dhaka)2018
2017
2017
2017
2017
• MCSA® – AT Computer Solution Limited (Dhaka)
• MCDE – Milestone Systems. (Powei, Mumbai)
• MCIT – Milestone Systems. (Powei, Mumbai)
• CCNA™ – AT Computer Solution Limited (Dhaka)
2018 • ITIL-F® – Global Skills Development Agency (Dhaka)
2018 • AXIS – Axis Network Video Professional (Dhaka)