1. MAHESH J IYER
Contact: +91-9833458672/+91 9833878472 /022-28734404~ E-Mail: mahesh_jagannathan@yahoo.com
To associate with a professionally run business organization, that has potential for growth - both organizational
and personal in the areas of Infrastructure, Virtualization, Cloud and System Administration, Networking
and Technical Support and provide ample opportunity to learn, improve and implement.
ABRIDGEMENT
 An IT professional with 6 years of experience in Various domains including Datacenter and Cloud
Infrastructure (both MICROSOFT System Center and VMWARE 5.X), Virtualization (Server & VDI),
administration, implementation, configuration, Technical Writing, vendor relations, maintenance,
engineering, and troubleshooting of various technologies for small to medium business environments &
Enterprises.
 Managed installation, configuration and administration of System and network equipment in IT
architecture of organization. Configured IT elements and held responsibility of maintaining a nd monitoring
performance of Systems & network.
 Provided Tier1/Tier2 technical support; assisted users facing problems. Performed advanced
troubleshooting, diagnostics and provided tier/level-1 solutions to System & network failures. Worked in
coordination with team members to decrease key IT problems and complete assigned projects.
 Experience in handling different kinds of computer hardware & operating system related troubleshooting;
understanding of software languages, tools, operating system and internet applications.
 Basic knowledge in System and network planning & implementation (LAN, WAN), maintenance of
hardware and user accounts administration.
 An effective communicator with excellent interpersonal & relationship building skills, ability to work
effectively under pressure and achieve time constraint objectives. Strong analytical, problem solving &
organizational abilities. Possess a flexible & detail oriented attitude. Ability to multitask and perform.
 Conversant with Cisco and HP Hardware Products like Routers, Switches and TCP/IP Protocols.
CERTIFICATIONS
 Microsoft Private Cloud 2012 Certification
 CCNA # 11658189, CCNP # 11658189.
 Attended training on HP Cloud System Matrix (Cloud Management Environment), Virtualization platforms
like Hyper-V and Windows System Center for private cloud, basic VMware 5.5.
 Attended F5 load balancer boot camp, basic Fortigate and Sonicwall firewall Appliance, Knowledge of Linux
Setup and Configuration and familiar with Basic Linux commands, DNS, Filezilla, FTP etc.
 Knowledge of Storage i.e HP 3PAR SAN storage, SOFS servers with JBOD and SAN switches.
 ITIL 2011.
TECHNICAL PURVIEW
 Good Knowledge of Server Systems as well as server virtualization using Windows Hyper-V and
Management of Virtual Machines with System center virtual Machine Manager (SCVMM) 2008/2012.
Experience as a project Lead/Consultant IT Generalist for Cloud virtualization on Hyper-V (Installing,
creating and managing VM’s on Server 2008/2012, P2V migration, TS licensing, AD-managed activity for
hosted clients, File server management, Server Hardening activities, Performance monitoring and
troubleshooting, VM backups, KVM/IPMI-console operation, Technical writing, Vendor co-ordination,
Service management through Ticketing System and Network related issues.
Worked on a Project for HP Cloud in the Operations and Management team as an Technical lead (L2) for
the smooth functioning of the HP cloud infrastructure along with Microsoft System Center, VMWARE 5.5,
HP 3PAR SAN storage and switches and HP Enclosure c7000 along with blade servers 460c gen 8.
Operations Management with tools like Moatis ITSM and Moatis Monitoring(Mphasis).

2.  Deployment of Windows 7 & 8 using Microsoft Deployment Tool (MDT), System Image Manager etc. in
Enterprise network.
 Basic Knowledge of Virtual Desktop Infrastructure (VDI) with Application Virtualization (Citrix) and
Netscaler.
 Applications: Installation, Patching of Windows Server O/S 2008/2012 on Blade Servers in Datacenters,
Windows Client O/S 7 and 8, Installation, Administration of Windows 2008/2012 Domain Controllers, File
Servers. Application Layer functions like DNS Servers, DHCP Servers, Web Servers, Computer and server
assembly
 Connectivity & Hardware: Cisco Routers 1818, 2600, 2800, Cisco 2950/3550 and HP 2810 and 5310
Switches, Nexus 1000v, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, Blade servers, RAID systems.
 Protocols: RIP, RIPv2, OSPF, VTP, SNMPv3, ARP, TCP, UDP, Static Routing, VLAN Trunking etc.
 Switching Technologies: VLAN, VTP, HSRP, STP, Ether-channel, BPDU, Portfast.
 Network Technologies: Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT),
Port Address Translation (PAT).
 Security Technologies: Basic Knowledge of Fortigate and Sonicwall Firewall, VPN SSL and IPSec.
 Monitoring Tools: Windows System center Operations Manager, ScienceLogic, LogicMonitor,whatupgold,
BMC Remedy, Moatis ITSM, Moatis monitoring. Network monitoring tools like Wireshark, PRTG, Cactii etc.
ORGANIZATIONAL EXPERIENCE
1) Sequretek IT Solutions Pvt Ltd as Consultant/ Project Lead
Sequretek is a startup focused on Information Security and Information management space, with a vision to
build India’s leading Information Security company. Security is very complex domain, where on one side
you have plethora of tools and technologies crowding the market and on the other side customers grapple
with inadequate skillsets. Sequretek addresses this complexity with a combination of own Intellectual
Property, team with deep domain expertise and repeatable quality process.
Sequretek’s customers have appreciated its solution offerings, and within a shortspan the company has
acquired marquee clientele in Financial, Pharmaceutical, IT/ITES, Retail and Logistics sectors.
Skillsets and Responsibilities:
Drive the continuous improvements of our implementation methodology and service offerings
based on client experiences
2nd & 3rd level support of managed service clients
1st level support job assignment and mentoring of junior staff
Leading the team during project implementation
Meeting with clients to determine requirements; working with clients to define the scope of a
project;
Clarifying and understanding client's system specifications, travelling to customer sites;
Liaising with staff at all levels of a client organisation;
Defining software, hardware requirements; IT requirements
Developing agreed solutions and implementing new systems; providing written or oral reports;
Helping clients with change-management activities; purchasing systems where appropriate;

3. Preparing documentation and presenting progress reports to customers;
Being involved in sales and support, and where appropriate, maintaining contact with client
organisations; Identifying potential clients and building and maintaining contacts.
Managing Dedicated and Virtual servers across datacenters . Managing Virtualization Platforms like
Hyper-V, VMware 5.5
Installing, creating and managing VM’s on Server 2008/2012, P2V migration, TS licensing, AD-
managed activity for hosted clients, File server management, Server Hardening activities,
Performance monitoring and troubleshooting, VM backups, KVM/IPMI-console operation, Vendor
co-ordination, Service management through Ticketing System and Network related issues.
Being point of contact for customers and resolution during Escalated server/Multiserver events.
Handling Ticket Management and Documentation. Windows server Monitoring for performance and
stability issues. Application Installation, configurations and day-to-day administration.
Oversee HW/SW procurement processes and creating plans for managing Inventory. Assist and plan
additions, deletion and major modifications to the Infrastructure. Implementing Server/Production
environment policies to ensure alignment with organization growth plans and continuity.
Security and Patching - Responsible for End –point Anti-Virus deployment and reporting. Weekly
OS security patches planning and reporting. Provide weekly security patch updates to customers and
take necessary approvals for patch installation. Rebooting servers. Scanning Servers for vulnerability
and send report to customers.
Password Management – Managing all servers/Network passwords centrally and maintaining a
repository for the same. Password reset monthly.
Stock Management – Weekly maintenance of stock list of free servers available in datacenters,
Updating Customer information sheet of all datacenters as and when required.
License Management – To ensure timely renewal of License and reporting of License used in
Infrastructure and maintaining the details.
Team Management – To ensure team operates within a defined set of standard operating
procedures(SOPs). Contribute to team building and personal development of all operation executives
through performance reviews, setting objectives and understanding. Review of team members and
appraisal on time.
Documentation and Reporting – Ensuring timely reports are sent by the team and there is a proper
reporting process put in place. Technical Writing, Reviews daily, weekly and monthly statistical
reports to ensure objectives are met.
Learning and Knowledge Enhancement – Staying familiar with new versions of applications used
on servers. Forecasting any needed improvements and changes needed in the infrastructure.
Behavioral – Excellent written, oral, e-mail, telephone and presentation skills. Target oriented with
good organizational and time management skills.

4. 2) JNJ Powercom Systems Ltd ( MAR 2015 – NOV 2015)
System Integration Engineer
Site: VERINT SYSTEMS INDIA PVT LTD
Verint is a global leader in Actionable Intelligence solutions, which empowers organizations with
crucial insights and enabling decision makers to anticipate, respond and take action.
Blue-Chip Customers
 More than 10,000 organizations in 180 countries
 Over 80 percent of the Fortune 100
 More than 600 patentsand applicationsworldwide
 Memberof the Global Software 500
 LeaderpositioninGartnerMagic Quadrantand ForresterWaves
System integration and expert services for more seamless deployment, efficient operation, and productive results.
The post-deployment services,maintenance, and support promote trouble-free operation and optimal utilization of
our solutions, enabling your organization to keep its focus on its critical mission.
Meeting with clients to determine requirements; working with clients to define the scope of a project;
Clarifying and understanding client's system specifications, travelling to customer sites;
Installation & configuration of IT infrastructure deployments
successfully deliver new projects and change work.
Client Servicing/Customer service –
Meeting customer expectations and adhering to committed timelines maintaining quality of output.
Communicate effectively with internal clients to identify needs and evaluate alternative business solutions.
Stock Management – Weekly maintenance of stock list of free servers available in datacenters,
Updating Customer information sheet of all datacenters as and when required.
License Management – To ensure timely renewal of License and reporting of License used in
Infrastructure and maintaining the details.
Security and Patching - Responsible for End –point Anti-Virus deployment and reporting. Weekly
OS security patches planning and reporting. Provide weekly security patch updates to customers and
take necessary approvals for patch installation. Rebooting servers. Scanning Servers for vulnerability
and send report to customers.
Windows server Monitoring for performance and stability issues. Application Installation,
configurations and day-to-day administration.
PC Solutions pvt ltd – (Oct 2012 – Feb 2015)
Gurgaon Assignment as Tech Lead (Systems and Network Engineer)
Site : Airtel NXTRA Cloud, Noida.
Worked on a Project for HP Cloud in the Operations and Management team as an team lead (L2) for the smooth
functioning of the HP cloud infrastructure along with VMWARE 5.5 and MICROSOFT System Center.

5. Resource
Type Skill Sets Responsibilities
L2
One onsite resource
and one shared
resource from NOC
SPOC for Customer Business for Technical Support Onsite.
Account management and Interface to HP team.
Skills sets in Blade,
Vmware, KVM,
Cloud Matrix
First Level Escalation contact for L1 Engineers on Technical Issues
Working with Various stakeholders on the operational requirements
Daily review with the L1 team on the Call status and pending action plans
Review and Report System Health/Performance to Customer
Work with Customer on the Capacity Planning
First Level Review and Execution of Critical Changes
Scheduling Periodic and Proactive services
Troubleshooting technical issues
Preparing Technical Changes
Review and Plan Periodic Patching activities
Site Configuration Update and Management
Ownership of System Backup
Categories Deliverables/Tasks
Request
Management
Online Consumer request through Portal
Offline Consumer request through existing Templates in Service Catalog
New Services requests requiring creation of fresh Template
Consumer Escalation Addressable through Phone, Email, Portal on
Technical issues.
Operation
Management
Regular Patch Management
Server Administration
Storage Administration
Hardware Health Check ups
Regular Driver Update
Change Management
Business
Requirement
Management
Free Capacity Reporting for acquiring new customers or planned
campaigns
Identify VMs having >90% utilization and approach those
customers/businesses to offer improved (their) application response time by
selling additional resources and services.
What are the System/Infra inputs that can help grow the Business?

6. Categories Deliverables/Tasks
Reporting
Weekly
New VM Requests, Capacity availability (including systems, Storage etc.)
VM/physical server services expired
Average & Peak Utilization
Identify VMs exceeding certain thresholds on utilization, paging, CPU
queuing, Network constraints etc.
Infrastructure level Analytics/query capability with filters for more analysis
What if Scenario Analysis to accommodate New orders/Requests
Monthly
Service request summary
SLA adherence report
Site : Birla sun Life Insurance (Mumbai)
Responsibilities:
 Installation and configuration of Virtual machines.
 Monitoring & Management of Hyper-V infrastructure
 Managing SCVMM 2012 server
 Creating & deploying VM templates
 Working with a team of professionals responsible for the day-to-day administration and support of a 24/7
mission critical Data center.
 Proficient in Working on HYPER-V and Virtual Machine Manager for Server virtualization and
troubleshooting issues related to Virtual machines , Fabric , Service templates and Profiles.
 Technical responsibilities include escalation support, hardware break fixes, software resolution,
server/database administration, add moves/changes, managing networks, and develop policies/procedures
for overall IT department.
 General responsibilities included, but were not limited to, installation, implementation maintaining and
managing systems, vendor relations, asset inventory.
 Maintaining trouble ticket tracking, following internal/external escalation procedures and customer
notifications.
 Designed and deployment of 8 node windows 2008 R2 Hyper-V with SCVMM 2012.

7.  Worked in IBM AIX commands to create logical volumes, volume group luns for Storage infrastructure.
Hyper-V and SCVMM 2012, SCCM 2012 deployment at Kalpataru-Mumbai.
Responsibilities:
 Function as a member of a dynamic team supporting a complex and diverse global enterprise production
environment
 Designed and deployed Hyper-V Infrastructure on Windows Server 2012.
 Deployed High Availability solution for virtual infrastructure with windows failover clustering.
 Deployed a 3 node Windows Failover Cluster.
 Deployed SCVMM 2012 R2 to manage multiple Virtual Infrastructures.
 Physical to Virtual Migration of 55 Physical Servers with multiple business applications like VMware 4.1 esx
servers.
 SCCM 2012 implementation with one Distribution Point
 Win 8.1 image capturing & Deployment using MDT
Project: Hyper-V & SCVMM 2012 deployment at Greaves Cotton
Responsibilities:-
 Installation and Configuration of 2 Node Windows 2012 Cluster
 Installation of System Center Suite 2012 SP1 (SCVMM, SCOM & SCCM)
 Integration of 2 Node cluster into SCVMM 2012 SP1
 Import Management Packs of AD,SCVMM, Exchange, SQL, IIS, & Windows in SCOM
 Integration of SCVMM with SCOM.
1) From MAY 2010 till OCT 2012 with Sri Lakshmi industries, Wagle estate,Thane.
Roles & Responsibilities:
 Installation of server operating OS such as Windows 2003/2008
 Creating users in Active Directory.
 Configuring RAID
 Maintaining File Server and Provided Security Rights of Folder.
 Installation and troubleshooting of various software and operating systems Microsoft patch /
Antivirus updation of all the servers
 Troubleshooting of desktops
 Maintaining Inventory, Daily Checklist, Weekly Dashboard, Backup Report, Print Server Reports.

8.  Maintaining Asset Inventory
 Remotely checking and monitoring Servers.
 Administration of active directory, Infrastructure / Network Administration.
 Design and manage LAN/WAN networks for the group offices.
 Escalation calls handling, and service ownership, Vendor Interaction, Coordinating with AMC
Vendors. Vendor Development.
 Coordinating for software support, Licenses, Hardware Spares. Installing NIC Cards and Configured
LAN and Internet Services for the End Users.
 Installing & Upgrading Software’s & Device Drivers.
 Maintain Data Inventory of all Hardware and Software Assets Giving Information like Location,
Configuration Details, Serial Number, Asset Code, Warranty and AMC Details.
 Data Backup and recovery.
4) NOV 2002 till MAY 2010 with Vinayaka Engineering (FAMILY BUSINESS)
SCHOLASTICS
 BE (Industrial Electronics) from Pune University
PERSONAL DOSSIER
Date of Birth : 22nd
August 1972
Address : O-2/38, Jay Vijayshree CHS, Bangur Nagar, Link Road, Goregaon West- 400104, Mumbai
Languages Known: English, Hindi, Marathi and Malayalam