1. ABDUL AZIM
42 Clova Road, London, E7 9AH
07729 974 044
a_azim@hotmail.co.uk
Profile
I have extensive experience both on the server, & clientside,of a wide variety of domains infrastructure,and the proven
ability in troubleshootingof all aspects of hardware,in both largecorporateand small business environments.
COMPUTER SKILLS
VMWare, and VM Sphere Virtualisation
DOS/NT/ME/2000/XP/Vista/7 Internet Explorer, Netscape, Mozilla Firefox,Safari
Windows 2003/2008 Server Active Directory & Sites and Services
PC Anywhere, VNC, RDP, VPN MicrosoftOffice’95/97/00/03/07/10
Networking of LAN, WAN, servers, PC, and printers Photoshop 5.5/6.0,
PC supportand upgrades Laptop supportand installation
HTML PASCAL
EmploymentHistory CiscoAnyConnect

Concordia Health Group (IT) Assistant/Engineer Oct 2014-Jan 2015
 Ability to be the first point of call for any technical equipment issues.
 Maintain the user infrastructure of desktops, laptops, and printers.
 Troubleshoot, diagnose and repair hardware issues on desktops, laptops, printing devices, switches.
 Service Requests, Incident& Problem Management for internal users,with ownership of 1st to 3rd line response for all
desktop/Network.
 Carry out the regular proactive maintenance and administration tasks required to ensure stable and reliable office IT
equipment.
 Ensure that all technical work is carried out in accordance with processes and frameworks necessary for the effective
functioning of the company as a whole.
 Maintain IT inventory
 Configure remote SAAS applications (including SystemOne, EMIS, Claromentis, service desk, VOIP)
 Escalate issues to the appropriate company, department, or person as required.
 Constantly strive to improve company performance and processes.
 Ensure NHS information governance standards are kept
IT Support Officer, Refuge Action, Victoria London Aug 2014-Sept 2014
 1st-3rd Line User Support.
 VMWare, and VM Sphere Virtualisation
 Provided user support over 9 regional sites
 Supported Exchange, and Server 2012
 Win 7 client support/Windows Server 2012 administration
 Citrix and SCCM, (System Centre Configuration Manager)
ICT Service Desk Analyst, Westminster, Houses of Parliament Sept 2010 – Feb 2011
• Providing1st/3rd linesupportfor Microsoft Applications, remote technologies, in accordance with agreed standards
and procedures
 Mac OS Support
• Resolution of network issues for remote and deskbound users alike
• Imaging and cloning of PCs, laptops, and servers according to customer requirements
• Resolving of hardware faults for PCs, laptops, printers & servers
• Responsibility of tracking all new and used hardware stock
• Configuration of e-mail/user accounts
ICT Helpdesk Engineer, Lammas School & Sports College July 2008 – Oct 2008
• Providing telephone and remote support for Microsoft Applications, and music production applications, (e.g.
CUBASE, Propellerhead REASON)
• Call logging, and escalation when required on the REMEDY call logging system
• Server/Network maintenance/Onsite and remote Support.
• Assisted in maintenance of SIMS, and PARS, (Online Register/Diary).
• Installed and configured OHP’s and interactive whiteboards.
• Restored and created weekly backups.
• Printer configuration/troubleshooting.
• Telephony patching.
• Veritas Netbackup.

2. • Installed/Set up and configured Terminal Services.
PC/Network Engineer, Hammersmith and Management College (HMC) Sept 2007 – July 2008
• PC/Network maintenance.
• Windows 2003 server configuration.
• Group Policy Object administration and user Permission control
• User and Administrator support
• Active Directory maintenance.
• Hardware support.
Computer Network Engineer, Self-employed Aug 2007 – Sept 2008
• Maintenance of PC, servers and networks for privatebusiness clients
• LAN/WAN configuration and support,includingdomain implementation.
• Providingprompt, clear and effective User support/End User support.
• Reliableand efficientHardware/Software support. Network Engineer,
Sophisticated Retail (Import & Export) Sept 2004 – Aug 2007
 Sole responsibility for maintaininga 70 User network, across 3 sites for the admin office of the retail outlet.
 Upgraded the ClientServer network to a fully functional Domain.
 Setup and administered 3 offices with Windows 2003 server with Active Directory and Exchange 2003.
 Trained 20 new staff, to take over infrastructure.
Education & Training
Microsoft Windows 7 MCTS
 Windows 7 Basics  Usingthe Desktop
 Working Files and Folders  Personalising Windows 7
 MicrosoftServer 2008 MCTIP
 Manage the DNS and DHCP server infrastructure
roles.
 Configure secure and efficient access to file
services.
 Configure and manage Distributed FileSystems.
 Manage fileresources by usingFileServer
Resource Manager.
 Configure and secure Remote Access.
 Manage Active Directory Domain Services.
 Configure Active Directory object administration
and Domain Trust.
 Create and manage Group Policy objects.
 Configure user and computer settings by using
Group Policy.
 Implement security settings by usingGroup
Policy.
 Provideefficient network access for remote
offices.
 Monitor and maintain Windows Server 2008.
 Manage Windows Server 2008 backup,restore,
and recovery.
MCP Microsoft Certified Professional in Windows XP Professional
Newham College of Further Education, WelfareRoad, Stratford, London E15
A+Certified Professional
 Installation,Configuring,Upgrading
 Preventative Maintenance
 Motherboard, Processors,Memory
 Printers
 Diagnosingand Troubleshooting
Network +
 Media and Topologies
 Protocols and Standards
 Network Implementation
 Network Support
ACADEMIC QUALIFICATIONS
Higher National Diploma, (Level 5)
 Business & Administration
Intermediate and Advanced PC Support – City and
Guilds
• Microcomputer OperatingSystem and
Environments
• Data Communications and Networks
• Electronic Servicing
• Microcomputer Systems Installation and
Maintenance
GNVQ in Information Technology • Usingsoftware packages to satisfy user
requirements through teamwork
• Introductions to software development
• Information Technology
• Communication
• Introduction to Information Technology
• UsingInformation Technology
• Organisations & Information Technology
• Communications Information Technology
5 GCSE passes:
• Mathematics
• English
• English Literature
• Information Technology
• Science
References: Available upon request.