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CURRICULUM VITAE of
Ndivhuwo Cannuel Phidane
ID number: 8706025894084
Cell: 071 177 3308
Email: canphidane@gmail.com
Driver License: Yes
Availability: 2 weeks
PERSONAL INFORMATION
Date of Birth 02 June 1987
Nationality South African
Languages English, Sepedi, Setswana and Zulu
Highest
Qualification
National Diploma in Information & Communication Technology
Work
Achievements
• Leading Customer Engineer with the most successful calls, incidents and queries closed
in the last 5 Months.
• Achieved MCTS on October 2014 and IBM server certified.
Advanced Skills
and Knowledge
• Extensive knowledge of MS Office suit including MS Project and Visio
• Domain naming systems (IPS), Active directory, Action request systems (D1), FSA, Astea
and Service Now
• Telephonic support, applications support, hardware support, remote desktop
• Operating systems (Windows XP, Vista, 7, 8 and windows 10)
• Batch scripting and batch files
• Server management and backups, remote assistance with away users
EMPLOYMENT HISTORY
September 2016
– Current
Position Held
Artemisbrands (pty) ltd
IT administrator technician and Facilities assistance
• Installing new machines (Artemis hardware and software)
• Servers maintenance (installation of components and software’s) and Troubleshooting
• Initiating, Planning, Organising and developing of Projects as well as conduct until
finish.
• Maintenance of connected peripherals
• Troubleshooting, first time resolution and follow-up on pending jobs
• Problem solving
• Linking users to printers
• Software and hardware upgrades
• Creating machine names on IPS DNS and joining computers to domain
• Maintenance of wireless devices and routers.
• Administering of CCTV cameras and releasing footage.
• Nortel VPN wireless network and remote VPN connections
• MS exchange tools and packages considerate

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• Profile transfers over Active directory, server and local machines
• Insurance applications, broker software’s and Licencing
• Active directory user creation and maintenance
• Create user ID profile and assign domain groups
• Granting access to remote users.
• Creation and assignment of folder permissions
• Recording the tasks completed on the log book
• Maintenance of Antivirus (F-Secure, Forefront, Symantec Endpoint Protection)
• Updating application software
• Managing Company backup.
• Assistance manager of Facility (maintenance of building and properties within and
outside building)
• Day to day observation of property
• Arranging for services and repairs of damaged property and accessories
• Providing access to users to the building.
• Controlling of company vernicles (service, roadworthy etc.
• Controlling sales of old equipment and arranging for new ones.
December 2015
– August 2016
 Technology Corporate Management
Position held  Customer Engineer (CE)
Responsibilities  Installing new machines (ABSA Infrastructure Replacement projects, BAUs)
 Installations of Servers (DNS) and Troubleshooting
 Initiating, Planning, Organising and developing of Projects
 Maintenance of connected peripherals
 Troubleshooting, first time resolution
 Problem solving
 Linking users to printers
 Software and hardware upgrades
 Creating machine names on IPS DNS and joining computers to domain
 Oracle and SQL applications
 3G connectivity
 Nortel VPN wireless network
 MS exchange tools
 Profile transfers
 Insurance applications, broker software’s, and banking applications (Sessions,
Sybase, Sybil, lotus)
 Active directory user creation and maintenance
 Create user ID profile and assign groups

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 Rename users and assist Server Team with permissions should user require access
on a remote site
 Server installation and RAID Configuration
 Create folders and assign permissions
 FSA, Service Now and D1 Mobile
 Antivirus (F-Secure, Forefront, Symantec Endpoint Protection)
 Security (PGP)
 Enterprise Vault
 Assign permissions and add users to relevant groups
October 2013 –
November 2015
 BYTES TECHNOLOGY GROUP
Position held  Customer Services Representatives (CSR)
Responsibilities  Installing new machines (ABSA Infrastructure Replacement projects, BAUs)
 Installations of Servers (DNS) and Troubleshooting
 Planning, Organising and developing of Projects
 Maintenance of connected peripherals
 Troubleshooting
 Problem solving
 Linking users to printers
 Software and hardware upgrades
 Creating machine names on IPS DNS
 Oracle applications
 3G connectivity
 Nortel VPN wireless network
 MS exchange tools
 Profile transfers
 Insurance applications, broker software’s, and banking applications (Sessions,
Sybase, Sybil, lotus)
 Active directory user creation and maintenance
 Create user ID profile and assign groups
 Rename users and assist Server Team with permissions should user require access
on a remote site
 Server installation and RAID Configuration
 Create folders and assign permissions
 Remedy 7, Service Now and D1 Mobile
 Antiviruses (F-Secure, Forefront, Symantec Endpoint Protection)
 Security (PGP)
 Enterprise Vault
 Assign permissions and add users to relevant groups.

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February 2013
–September
2013 (Contract)
 GIJIMA
Position held  Field Service Engineer
Responsibilities  Installing new machines (GDE Infrastructure Replacement projects, BAUs)
 Supporting Servers (DNS) and Troubleshooting
 Planning, Organising and developing of Projects
o Maintenance of connected peripherals
 Troubleshooting
 Problem solving
 Linking users to printers
 Software and hardware upgrades
 Creating machine names on ips
 Oracle applications
 3G connectivity
 MS exchange tools
 Profile transfers
 Active directory user creation and maintenance
 Create user ID profile and assign groups
 Rename users and assist Server Team with permissions should user require access
on a remote site
 Server installation and RAID Configuration
 Create folders and assign permissions
 Antiviruses (F-Secure, Forefront, Symantec Endpoint Protection)
 Enterprise Vault
 Assign permissions and add users to relevant groups
EDUCATIONAL QUALIFICATIONS
2008 – 2012
Course
Subjects studied
Vaal University of technology
National Diploma ICT (Information Communication Technology)
 Information systems
 System Software
 Development software (Intro to JAVA, Visual basic, Web Design)
 Systems software (PC hardware, Operating systems & Networking basics)
 Communication Networks (TCP/IP and sub netting & designing large scale networks)
 Web management (E-commerce)
 Accounting and Mathematics
 Interpersonal communication skills
 Project Management
HOBBIES / INTERESTS
 Sport
 Music

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 TV
 Reading
 Socialising
REFERENCES
Macu Wellington
(Senior CE, TCM)
Mr. Lesibane
William Mathe
(Suppervisor)
Bytes
Pusoetsile
Mohothlong
Supper visor
(GDE)
Contact number: +011 501 6281/073 139 0534
Email: wellington.macu@absa.co.za
Contact number: +27 (0) 746442796
Email: lesibana.mathe@absa.co.za
Contact number: +27 083 293 1608
Email: Pusoetsile.mogothlong@gauteng.org.za