1. Katina Edge
135 Riverhaven Circle
Hoover, AL 35244
Cell: (205) 929-7201
E-mail: edgerevelations@yahoo.com
OBJECTIVE
I am seeking a challenging and rewarding professional career position with advancementpotentials in healthcare/business
managementwith a companythat places high values in team work,commitmentand self-motivation.
SPECIALIZED SKILLS
Team Lead of Call Center; Treasury Management;iTreasury,Positive Pay, Control Disbursement,Quick Deposit,Image Lockbox,
ACH, Medical terminology;; medical transcription;typing; Microsoft Office suite (Word, Excel, Access, PowerPoint);PeopleSoft;
SOARIAN scheduling; Crystal Reports;Medical Billing;Healthcare Remit.
WORK EXPERIENCE
Customer Service Team Leader II
April 15, 2014 to Present
EMPLOYER: Regions Financial,Commercial ClientServices Call Center
MANAGER: Edith Pearson,(205) 560-7175
RESPONSIBILITIES:
 Assists supervisors with the managementofdaily activities over a group of phone and email agents in the Commercial
ClientCall Center
 Provides direction and guidance to ClientServices team members
 Assists Business,Commercial and CommunityBanking associates and their clients with TreasuryManagement products
(ACH, Positive Pay, iTreasury,Quick Deposit,Lockbox) and Cash Managementissues
 Provides first level trouble shooting to internal associates and their clients with TreasuryManagementproducts (ACH,
Positive Pay, iTreasury,Quick Deposit,Lockbox)
 Coordinates problem resolution with appropriate departments with TreasuryManagementproducts
Business Services Quality Specialist
April 14, 2013 to April 14, 2014
EMPLOYER: Regions Financial,Commercial ClientServices Call Center
MANAGER: Helen Lee,(205) 560-3690
RESPONSIBILITIES:
 Performed non-monetarychanges to Loans,Checking and Savings Accounts,Sweeps and Time for Business Banking,
CommunityBanking,Commercial Banking,and Private Banking
 Reviewed the requested data and determined ifdata is correct and complete
 Verified the Level III and Depositofficer code set-up;verified change results from loan operations,DDA operations or
technologyand determine ifcomplete,incomplete,or rejected
 assisted internal Business,Commercial and CommunityBanking associates and their clients with TreasuryManagement
products and Cash Managementissues,inquiries and problems via the telephone and email
 Provided basic trouble shooting to internal associates and their clients with TreasuryManagementproducts,systems and
applications
 Conducted monthlycashier checks auditfor ClientServices Department
Customer Service Representative IV
March 18, 2008 to April 13, 2013
EMPLOYER: Regions Financial,Commercial ClientServices Call Center
MANAGER: Helen Lee,(205) 560-3690
RESPONSIBILITIES:
 assisted internal Business,Commercial and CommunityBanking associates and their clients with TreasuryManagement
products (ACH, Positive Pay, iTreasury, Quick Deposit,Lockbox) and Cash Managementissues, inquiries and problems
via the telephone and email
 Provided basic trouble shooting to internal associates and their clients with TreasuryManagementproducts,systems and
applications
 Conduct monthlycashier checks auditfor ClientServices Department
 Opened accounts and ordered checks
 Provided direction and guidance to less experienced ClientServices team members
TeleComm (PBX) Operator (part-time)
January 2008 – January 2009 and December 2012 – October 2013
EMPLOYER: Brookwood Medical Center
MANAGER: Shirley Kelley, (205) 877-5000
RESPONSIBILITIES:
 Operated Meridian Switchboard in a fast paced Environment
 Used HBO and Excel Computer Software for patient/employee look-up

2. Executive Administrative Assistant
July 5, 2007 to March 17, 2008
EMPLOYER: E-Staff TemporaryServices
Assignment: Regions Financial,Commercial ClientServices Call Center
MANAGER: Dawn Gray, 560-7653;Sharon Perkins,560-5011
RESPONSIBILITIES:
 Converted and compiled statistical data for call center metrics from various resources (i.e.Crystal/Symposium Reports
 Updated Excel spreadsheets to provide daily and month-to-date metrics for managementand executive reporting;
 Assisted trainers in ClientServices Departmentwith administrative duties
 Provided back-up for administrative assistants with multi-line switchboard and other duties as needed
MedicalTranscriptionist/Medical Secretary
September 2000 to April 2007
EMPLOYER: Children’s Health System,(205) 939-9100
RESPONSIBILITIES:
 Transcribed clinic notes and other correspondences for four pediatric otolaryngologysurgeons
 Provided administrative supportto four pediatric surgeons
 Maintained stock or supplies
 Provided excellentcustomer service;assembled and filed clinic charts;scheduled clinic appointments
 Assisted Switchboard operator during peak hours
 Maintained open communication with UAB otolaryngologyresidents thatrotated through the department
 Worked directly with medical records and medical staffservice departmentto insure timelycompletion ofphysician
credentialing and delineation ofotolaryngologyservices
Medicaland Dental Claims Analyst
March 2000 to August 2000
EMPLOYER: Hilb,Rogel,& Hamilton
MANAGER: Wayne Bowling,871-3300
RESPONSIBILITIES:
 Reviewed and adjudicated medical and dental claims
 Contacted Third Party Payers aboutoverdue accounts
 Contacted insured members via telephone or US mail to obtain valid insurance information
 Maintained accurate telephone log of calls made to insurers and insurance company
 Explained medical benefits and denial reasons to insured
 Filed and retrieved claim forms
Medicaland Dental Claims Examiner
April 1998 to February 2000
EMPLOYER: Nichols TXEN
MANAGER: Joe Cardwell,205-437-6000
RESPONSIBILITIES:
 Reviewed and adjudicated medical claims
 Data entry
MedicalRecords Specialist
September 1996 to March 1998
EMPLOYER: Brookwood Medical Center, 205-877-1000
MANAGER: Mary Johnson
RESPONSIBILITIES:
 Processed incoming and outgoing medical records and materials
 Verified validity of requester requesting medical records
 Delivered medical records to designated area in a timelymanner
 Ordered medical records from the warehouse when needed
 Assembled and analyzed medical records
EDUCATION
Bachelor of Science,Health Science/Health Care Management
University of Alabama at Birmingham
Completion date:5/2007
GPA: 3.0 out of 4.00
Associate of Science Degree,Medical Secretarial Technology
Pensacola Junior College
8/95 TO 6/96
GPA: 3.55 out of 4.00
Associates ofArts Degree,Business with concentration in Accounting
Pensacola Junior College
8/90 TO 6/92
GPA: 3.5 out of 4.00