1. RECEPTIONIST – APRIL 2015
AUSTRALIAN COLLEGE OF NURSING
POSITION DESCRIPTION
JOB TITLE ADMINISTRATION SUPPORT - RECEPTIONIST
REPORTING TO Manager – CustomerServices
LOCATION
Sydneyand/orCanberra
JOB PURPOSE
To presenta welcomingand positive firstimpressionof ACN bygreetinganddirecting
all visitors, includingstudents,membersand vendors whetherin personoron the
telephone. To handle enquiresandwhere appropriaterefertothe appropriate
personnel.
JOB HOLDER
RESPONSIBILITIES
 Portraya positive attitude andprofessional image toall customers(internal and
external) andthe team
 Continuallystrive toachieve highlevelsof accuracyinall aspectsof work
 Activelysupportqualitysystemswhilstmaintainingahighstandardof work
Administrativeresponsibilities:
 Operate a switchboardefficientlyandeffectively
 Provide receptionservicesto all visitorsensuringcompletionof all paperwork,
sign-inandsecurityprocedures. (Liaisingwithothertenantsorbuilding
managementasrequired)
 Ensure all classroomsandmeetingrooms are maintainedtoa satisfactory
standard
 Provide informationaccordingtothe enquirerneeds,referringtothe appropriate
person whennecessaryandfollow-upif nominatedpersonisnotavailable
 UpdatinginformationinACN databaseswhere appropriate orloggingacall/ticket
on behalf of anenquirer
 Issue staff anddesignatedservice providerswithaccesscardsandmonitorusage.
(TakingID photographswhere necessary)
 Issue StudentIDCards where necessary
 Monitorsecuritysystemandreportany abnormalities
 Coordinate roombookingsforinternal andexternal customers,frominitial
enquiresthoughtoupdatingelectronicbookingsystem,orderingcateringand
requestinginvoice where necessary
 Manage incomingandoutgoingmail deliveriesinline withACN procedures
 Manage incomingandoutgoingcourierpackages;maintainrecordstoenable the
costs to be accuratelychargedto the appropriate costcentre. Assistingwith
collatingmaterialsandpackingoutgoingcourierparcelswhenrequired
 Liaise withthe Corporate SupportOfficertoreportanybuilding,equipmentor
maintenance issues andtorequeststationery,suppliesorconsumables
 Respondto staff and customerenquiriesregardingcourses,membershipand
otherACN activities where appropriate
 Provide administrative ,data-entryoranyotherreasonable dutiesas
required
Complianceand legislative knowledge
 Complywithall ACN policiesandproceduresandrelevantappropriate legislation

2. RECEPTIONIST – APRIL 2015
 Maintaina contemporaryknowledge of andactivelypractice principlesof Work
Healthand SafetyandEqual EmploymentOpportunity
 Demonstrate acommitmenttothe principles of riskmanagementandcustomer
focus
FINANCIAL
DIMENSIONS
Nil
PERSONNEL
SUPERVISED
Nil
QUALIFICATIONSAND
EXPERIENCE
Essential Criteria:
 Clerical/administrativeexperienceanda thoroughknowledge of office
procedures
 Excellentcommunicationandinterpersonal skills,includinganexcellent
telephonemannerandthe abilitytointeractpositivelywithstaff,studentsand
the public
 High-level aptitude anddemonstrationof customerservice delivery
Desirable criteria:
 FluentwrittenandspokenEnglish
 Previousexperienceinreceptionrole
JOB SPECIFIC SKILLS
 Capacityto consistentlydemonstrateahighlevel of initiative
 Well-developedinterpersonal skills particularlyindealingwithcustomerqueries
and complaints
 Effective time managementskillsincludingthe abilitytomulti-task
 Attentiontodetail
 Computerliteracyincluding wordprocessingprogramssuchas Word.
 Commitmenttoworkplace health&safety.
 Provenabilitytoworkwithlimitedsupervision,meet deadlinesanddisplay
initiativetowardthe CustomerServicesTeamandpersonal workload.
 Demonstratedabilitytocommunicate withstaff andpublicatall levels
effectively,verballyandinwriting,with confidence,friendlinessandwithan
enthusiastictelephonemanner
 Abilitytoworkasa memberof a small team.
 Takesa proactive andproblemsolving approachtoissues
 A desire tocommunicate withapersonable andyetprofessional mannerto
‘connect’withexistingandpotentialstudents/members
 A demonstratedabilitytoorganise andprioritise workwithlimitedsupervision.
 Demonstratedhigh-level attentiontodetail.
 The abilitytoworkautonomouslyaswell asa pro-active memberof adynamic
team
 A demonstratedabilitytomaintain confidentiality.
 Exercise soundjudgmenttomake decisionsandsolve problems.
PERSONAL ATTRIBUTES
 Maintaina highlevel of personal integrity
 Outcomesandachievementfocussed
 Diplomatic
 Willingnesstolearn
 Innovative
 Participatesinongoing professional developmentinline withrole.

3. RECEPTIONIST – APRIL 2015
I, ____________________________________________ acknowledge receiptof thispositiondescriptionand
have revieweditscontents
_____________________________________________________________________________________________
Signature Date