1. SUSAN WRIGHT
Tel: 01277 659240 or 07912 621031 Email: susan_wright22201@btinternet.com
A practical and resourceful Business Operations professional with a strong record of delivering
process change in an international banking environment. Consistently delivers to challenging
deadlines to achieve efficient and cost effective operational management. Highly organised with
excellent commercial, analytical and communication skills combined with the ability to think
laterally to build sustainable working relationships with all internal and external parties. An
empowering leader with a reputation for developing staff to manage talent within the business.
KEY SKILLS
 ITSoftware: SWIFT, Flexcube, Diameter, Doka, Opics, Safewatch, Intellimatch, Intellitracs,
MS Office – Word, Excel, PowerPoint. FAST, IFAST, AWD.
PROFESSIONAL CAREER
IFDS, BASILDON - Third Party Administrator for Investment Companies
June 2014 – May 2016
Manager – Registration Team AML
 Leading and coaching a team of 16 staff whose responsibilities are to ensure that all MLV is
completed accurately against set SLA deadlines and to ensure that the register is kept
updated in line with each Investment Company specifics.
 Responsible for ensuring team’s quality is effective in order to meet all KPI’s and that all
procedures are accurate. Dealing with investigations to ensure end to end processes have
been carried out correctly. Targeting efficiencies within the team to achieve cost savings.
 Ensuring JMLSG guidelines are adhered to and working closely with MLRO in order to
implement EU ML Directives and review sanction checking/fraud. Successful Compliance
audits achieved
Allied Irish Bank 1998 - 2013
One of the ‘Big 4’ commercial banks in Ireland
Assistant Manager – Customer Treasury Services 2004 - 2013
Regulatory liaison officer for the department with a portfolio of 900+ customers holding currency accounts or deposits
 Led a major project to relocate the London business back to Dublin to cut costs. Standardised
the procedures and processes and implemented the necessary training for staff to allow for a
smooth hand transition. Maintained the morale of the London team to achieve a successful
migration on time and within budget and delivered the expected reduction in operational and
staff costs.
 Managed the KYC process within the team to check on all record keeping to create accuracy
and regular monitoring. Ensured that end to end process of account opening was correctly
followed and that all sanction checking was investigated thoroughly. Implemented on-going
controls and weekly reviews with checklists and spreadsheets to record all actions carried out.
The department received a successful audit.
 Was responsible for the operational team that processed all Foreign Exchange and Derivitive
contracts ensuring that these were all reviewed and correct.
 Consulted with members of the team involved in an operational risk issue which resulted in a
loss to the bank. Identified how to prevent such an incident in the future and implemented a
practical solution which led to no further incidents being recorded.

2.  Managed a new system for the currency accounts to report on the annual return to HMRC on
interest earned. The information reported was checked to record and action any anomalies.
Annual returns to HMRC were always clean with no errors.
 Designed a coaching programme for a member of the team who wanted to progress their
career. Arranged weekly coaching sessions and reviewed her personal development plan to
give honest feedback on her objective. The member of staff was successful in her objective
and achieved the promotion desired.
 Played a major part in the project to replace the accounting system with a new internet based
system. Analysed all data and resolved issues prior to implementation working with numerous
stakeholders and challenging the project schedule when required. Empowered my deputy to
cover day to day responsibilities to achieve the tight deadlines the project was working to. The
project was successfully completed.
Officer/Assistant Manager – Trade Finance & IT Section 2001 - 2004
Managementof a team of seven
 Built a successful relationship with a new customer through explaining how the Export Letter of
Credit process worked and dealing with all their queries promptly. Documents were processed
efficiently to allow the funds to be released when needed by the customer. Received a
Customer Service Award and became a regular guest at the customer’s events.
 Successfully co-ordinated and liaised with the technology team to monitor technology projects
and keep them on schedule.
 Dealt with all import/export letters of credit/guarantees/collections and the management of
customer relationships.
EARLIER CAREER
Officer Accounts Section 2000 – 2001
Accounts Supervisor 1999 – 2000
Trade Finance – Document checking 1998 – 1999
Scottish and Newcastle – Catering Manager 1995 – 1998
Becketts – Restaurant Manager 1993 – 1995
Republic National Bank of New York, London – Administration Officer 1993 – 1993
Career break to raise family 1987 – 1993
Allied Irish Bank plc – International Trade Services, London/Dublin 1979 – 1989
QUALIFICATIONS AFFILIATIONS AND TRAINING
CISI – Introduction to Securities and Investments (2015)
CISI – UK Financial Regulations (2015)
CISI - Certificate in Investment Operations Level 3 (2016)
Certificate in International Trade Finance (2013))
Certificate Internal Auditor Course (2007)
Professional Certificate in Management – Open University (2003)
PERSONAL INTERESTS
Walking, reading, gardening, learning Spanish, Pilates