Celia Tash is seeking a challenging position offering opportunities for learning, growth, and development while contributing as a collaborative team member. She has over 15 years of experience in customer service, dispatch, logistics, and administrative roles. Her skills include organization, attention to detail, problem solving, communication, and proficiency with Microsoft Office, dispatch software, and customs applications.

1. CELIA TASH
(289) 889-0001
ctash2002@hotmail.com
OBJECTIVE
A challenging position offering learning, growth and development opportunities while allowing me to contribute as a
collaborative, effective and productive team member.
PROFILE
• Organized, resourceful team player who also functions very well independently
• Dependable and motivated with a positive attitude and strong work ethic
• Function efficiently to meet tight deadlines with superb attention to detail
• Excellent leadership, problem solving, analytical, critical thinking and decision-making skills
• Strong communication, listening and interpersonal abilities with a diversity of people
• Knowledge of Windows, MS Word, Excel and Outlook as well as TRIEX (TMS), OASIS, Nexus, &
Customs Application with sound keyboarding skills
CAREER EXPERIENCE
Dispatch & Logistics:
• Deliver quality customer service and provide information regarding load pick-up and delivery
• Coordinate and communicate with truck drivers nationwide
• Generate estimations for transit times and production capabilities
• Record and process incoming orders; dispatch drivers, notify outside carriers
• Operate computer-aided dispatch over the phone
• Trace shipments in transit including missing and miss-directed shipments
• Monitor service levels and follow established procedures
• Improve customer relations, resolve issues and develop a loyal customer base
• Maintain computerized records and perform all related administrative functions
• Performed Customs releases and processed Storage guarantee’s for International Shipments
Customer Service:
• Answer customer inquiries over the telephone in an inbound call centre environment
• Communicate extensively with existing and new clientele providing information, guidance and
assistance regarding products and services
• Recognize and respond to sales and cross-selling opportunities
• Greet customers and provide friendly, efficient in-person client service
• Identify, investigate and analyze concerns; create pragmatic solutions
• Effectively and diplomatically handle customer issues and resolve problems to the mutual satisfaction
of both the customer and the company
• Ensure a pleasant service oriented environment
Administrative:
• Enter customer data and maintain records specialized database system
• Create and update new customer profiles; review data to ensure accurate information was
documented
• Respond to general information, billing and account enquiries via e-mail
• Prepare correspondence, reports, forms and documents
• Manage mail and courier, photocopying, faxing and general clerical duties
• Investigate and trouble-shoot problems in TMS

2. • Control inventory and ordering of office supplies
• Processed and Reconciled Credit Card transactions
• Processed, update load tenders and Electronic Data Interchange
• Pre-appointing, appointing and re-appointing in bound loads
.../cont'd. page 2
Celia Tash
EMPLOYMENT HISTORY
• Dispatcher / Intermodal Operations Representative - Canadian Pacific Railway, 2006 -
Present
• Customer Service Representative - Ontario Energy Savings, 2006
• Receptionist - William Osler Health Centre, 2005
• Customer Service Representative - Toronto Dominion Bank, 2001 - 2002
• Service Delivery Representative - HRDC Government of Canada, 2001
• Customer Service Representative - Bell ExpressVu LP, 1997 - 2001
• Customer Service Representative - Sitel Corporation, 1997
• Customer Service Representative - Rogers Cantel AT&T, 1996 - 1997
EDUCATION
• Ontario Secondary School Diploma - CW Jeffreys Secondary School, North York, ON
REFERENCES
Available upon request