Rebecca Ramirez has over 20 years of experience in customer service, credit and collections, and scale operations in fast-paced environments. She has experience managing customer accounts, processing payments, resolving conflicts, and overseeing 4 employees. Her most recent roles included dispatching roll-off trucks and haulers, general office duties, and being a key player in all company operations at Chef Container from 2012 to 2015.

1. Rebecca Ramirez
Scale operator/credit and collections/customer service
blueeyedramirez@yahoo.com - (231) 846-1251
Motivated customer service representative with over 20 years of office experience. Over 8 years of credit and
collections, and 20 years of landfill operating. Also over 4 years of management. Worked with state certified
scales on weighing trucks. Very fast-paced environment. Over my years of being with my last employer I
learned to maintain customer satisfaction and contribute to company success. Also Client Relations and Data
Entry. Credit and collections was my last 8 years of running customer credit reports and setting credit limitations
for customers. Accounts receiveable and payables was another role I also did through out my 20 years.
Core Strengths
• Large cash/check deposits
• Cash management
• Local state health laws
• Inventory control
• Shipping and receiving
• Cash flow management
• Telephone inquiries
• Customer service
• Invoice processing
• Credit card / check processing
• Telecommunication skills
• Multi-line phone usage ( 28 line phone )
• Conflict resolution
• Energetic work attitude
• Letters and Memo
• Strong organizational skills
• Creative problem solver
• Listening skills
• Data entry
. Management over 4 employee's ( Over 4 years without title of Management )
WORK EXPERIENCE
Scale operator customer service dispatcher
Chef Container - Holland, MI - May 2012 to May 2015
Responsibilities
Roll off dispatch, customer service, scale operator, all general office duties, dispatch of transfer drivers and
load haulers
Accomplishments
I was a key player in everything with the company and with West Shore Recycle
Skills Used
Many different office duties and customer service

2. Scale operator/credit and collections/customer service
Republic Waste Services - Pierson, MI - October 1993 to June 2012
Worked as a team member performing cashier duties, office assistance and credit/collections while providing
excellent customer service.
EDUCATION
High School Diploma in General Study
Kent Skills Center - Cedar Springs, MI
1986
ADDITIONAL INFORMATION
• Organizational skills
• Spreadsheets
• Telephone skills
• Data collections
• Strong Client relations
• Filing