1. Daniel J. Converse
909 Barnes Ave, Ottawa, KS 66067 (785) 418-6436 cell danny.joe@live.com
CALL CENTER PROFESSIONAL
Summary
Self-motivated professional with management and leadership experience in fast-paced environments,
Looking to transfer my skills on a new career path
I have consistent record of meeting or exceeding goals,
Using strong communication and negotiation skills.
Veteran of the US Marine Corps.
Computer Skills
Word, Excel, PowerPoint, SharePoint, Internet & E-mail
The ability and willingness to learn additional programs
Highlights
• Experience negotiator
• Effective communicator
• Complex problem solver
• Manages time effectively to meet deadlines
• Works as a team member or independently
• Responds to company needs and goals
Work Experience
National Credit Adjusters Ottawa, KS
Collector April 2013-May 2015
Van Ru Credit Corporation Lenexa, KS
Collector November 2012–April
2013
• Achieved production goals and consistent call quality during tenure
• Attained goal of salvaging product line scheduled for company loss and increased company
product market share
Client Services Inc. Lenexa, KS
Training Coordinator Manager August 2010-October 2012
• Provided introduction and initial orientation company policies and procedures
• Conducted classes to train employees in computer systems, Federal and State Laws
• Maintained and updated Training Material for compliance to changes in laws
• Created and led PowerPoint presentations to update curriculum for collection applications
and related systems
• Collaborated with HR, IT and Help desk to maintain updates to personnel records
• Submitted requests for support and assistance from Help Desk team as needed

2. • Gave presentations specializing in effective communication and productive revenue
recovery in the account receivable environment
• Responsible for weekly evaluation of personnel ability levels used for determining staff
assignments and on-going appraisals for improvement and development
Equitable Acceptance Corporation Wellsville, KS
Contingency Collector February 2010-August 2010
• Hired to conduct recovery of loan asset losses and account reactivation
• Updating of outdated customer location information
• Negotiated repayment for losses
L.T.S Management Kansas City, MO
Collector, Customer Service/Quality Control Officer, Lender September 2007-December 2008
• Chosen to develop Quality Assurance department created to restructure for compliance
with company policies and customer relations
• Incorporated analytics to improve call strategy and increase employee productivity
• Monitored calls and submitted weekly evaluations to improve employee communication
• Identified causes and determined corrective actions for eliminating FDCPA violations and
reducing customer complaints
Encore Receivable Management Olathe, KS
Collection Lead August 2002-August 2006
• Supervised and coordinated activities of employees engaged in loss recovery on overdue
charge accounts, credit card accounts, and bank loans
• Organized collection workload according to degree and amount of delinquency and
assigned accounts to workers for collection
• Evaluated productivity and adjusted team focus to accommodate client needs to increase
product market share
• Successfully managed a 25-30 person team for liquidation of various client portfolios
• Trained and recommended communication techniques to new-hire employees
• Responsible for assisting subordinates in overcoming challenges
• Conducted daily negotiation of asset recovery for major banks and credit corporations
Military Experience
U.S.M.C
Marine Security Guard, Squad Leader, Marksmanship Instructor June 1989-August 1995
• Served as Squad Leader and Fire Team Leader for infantry platoons
• Supervised up to 12 marines in training and combat preparation and construction of field
fortifications with coordinated interlocking fields of fire
• Served as Marine Security Guard with Secret Clearance for Naval Weapons Station
• Responsible for overseeing civilian access to and handling of classified materials
• Ensured security and restricted access to areas involving matters of national security

3. • Supervised up to 15 subordinates in daily execution of security operations protocol
• Served as Marksmanship Instructor at WFTBN Camp Pendleton
• Supervised training of up to 24 recruits in weapons handling, safety and range qualification
• Administered on-going training for up to 12 individuals in handling of weapons and
ammunitions during required rifle and pistol range course qualification
• Awarded commendation for military service and superior performance of duties
Honorable Discharge
Education
Pomona High School Diploma
Daniel J. Converse Page
2