1. TA TANISHA POLITE
506 Preakness Drive, Copperas Cove, TX 76522
254-392-3464
E-mail: ta.wanjema73@yahoo.com
ta.polite@tsa.dhs.gov
OBJECTIVE
To find a full-time, permanent career in my Specialty area of Customer Service
PROFESSIONAL SUMMARY
• Exceptionally proficient with Microsoft Office Professional Suite 2016; completed and
mastered all required Business computer skill classes in Microsoft Word, Excel, Access, Out-
Look, and PowerPoint; Info Pro
• Knowledge of principles and processes for providing customer and personal services;
including customer needs assessment, meeting quality standards for services, and
evaluation of customer satisfaction
• Knowledge of basic medical terminology
• Natural multi-tasking skills; organized, produces accurate results under tight deadlines,
prioritize work and manage interruptions easily
• Possesses outstanding written and verbal communication skills, able to quickly establish
rapport with people of varied backgrounds, experiences and temperaments
• Positive superior Customer Service skills in person and telephonically
• Able to work well with others as part of a team, maintain steady attendance, be punctual
and ready to work as required
• Good interpersonal skills
WORK HISTORY
Transportation Security Administration (TSA)
TSO Austin Bergstrom Airport/GRK Apr 15-Present
• Continuously and effectively interact with the public, giving directions and responding to
inquiries in a reasonable tone and manner.
• Maintain focus and awareness within an environment containing numerous distractions,
people, and noise.
• Stand and remain standing for periods up to 3 hours without sitting.
• Repeatedly lift and carry an object weighing up to 70 pounds.
• Work within a stressful environment, which includes noise from alarms, machinery, and
people, distractions, time pressure, disruptive and angry passengers, and the requirement to
identify and locate potentially life-threatening devices and devices intended on creating
massive destruction.
• Make effective decisions in both crisis and routine situations.
Fluor Daniel FOB Fenty, Afghanistan Sept 14-Oct 15
Dispatcher
• Supported the Military in Aviation Refueling
• Scheduled drivers pick-up and delivery of fuel
• Kept daily records for drivers

2. • Customer Service; answered multi-line phone
• Dispatched drivers to air operations
Republic Services Huntsville/Decatur Alabama May 14-Sept 14
Dispatcher
• Route, Print, and Distributed drivers routing sheets
• Maintained communication with drivers and customers
• Verified paperwork is properly filled and complete
• Resolved customer complaints
DynCorp International Afghanistan Sept 12- Aug 13
Fuel Foreman/Fuel Truck Driver Supervisor
• Anticipated possible conflicts in personnel, administrative issues and took the initiative to
resolve small issues immediately to keep distractions to a minimum while accomplishing
assigned duties
• As a Team Supervisor, implemented rotational job responsibilities throughout a team of 67
personnel ensuring all team members were well rounded and trained in effectively handling
all critical job responsibilities
• Negotiated and resolved difficult Customer Service issues and complaints to customer’s
satisfaction and answered customer’s questions regarding billing and office policies and
procedures
• Processed daily reports for accountability of all fuel
• Supervised the dispatching of the fuel trucks to ensure accuracy and to make sure the job
was completed and on-time
United States Postal Service Nolanville Post Office Sept 11-June 12
Post Master Relief/Rural Carrier Associate
• Sorted and Distributed mail; Priority, Express, and First-Class Mail
• Customer Service; sold stamps, money orders, boxes, and other postal material
• Teller; cash, checks, debit cards.
• Opened the safe daily, and balanced drawer at the end of the shift
• Driver; delivered mail to customers boxes
Full-time Student Saint Leo University Nov 05-May 11
Bachelors of Arts/Business Administration/Management
United States Army Fort Hood, Texas Feb 97- Mar 01
Petroleum Specialist/Motor Vehicle Operator
• Operate all wheel vehicles and equipment over varied terrain and roadways
• Managed load, unload, and safety of personnel being transported
• Overseen and checked proper loading and unloading of cargo on vehicles and trailers
• Employed convoy defense techniques
• Identified, corrected or reported all vehicle deficiencies
• Prepared vehicle for movement/shipment by air, rail or vessel

3. EDUCATION
DIPLOMA: Bachelor’s of Arts-Business Administration Management, Saint Leo University, Saint
Petersburg, FL.
CERTIFICATE: U.S. Army Heavy Wheeled Vehicle Operator’s Course, Fort Leonard, MO.
CERTIFICATE: U.S. Army Petroleum Supply Specialist Course, Fort Lee, VA.
CERTIFICATE: U.S. Army Fuel Handlers Course, Fort Hood, TX.
CERTIFICATE: U.S. Army Hazardous Material Handler’s Course, Fort Lee, VA.
DIPLOMA: J.A. Fair High School, Little Rock, AR.