1. CADE THOMPSON
3144 Whispering Springs Ave, Springdale AR
720-404-3681
Cadejoshuathompson@gmail.com
PROFESSIONAL EXPERIENCE .
Walgreens Assistant Manager
Fayetteville, AR
Feb 2007 to Current
 Monitors and analyzes the customer service provided by team members. Offers feedback, training, and
coaching, and develops action plans for improvement.
 Models and shares customer service best practices with all team members to deliver a distinctive and
delightful customer experience, including interpersonal habits and Walgreens service traits.
 Resolves customer complaints and helps respond to customers’ special needs.
 Supervises operation of the store and team members, opening/closing/changing shifts, task delegation and
scheduling team members.
 Assigns daily operational responsibilities and tasks and sets expectations for store team members.
 Supervises merchandising by planning and ensuring the implementation sets and resets and revisions of
basic department and end stands, display tables, and promotional space, using multiple discount pricing,
signs, advertising, promotional items, seasonality, etc.
 Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock,
and liquidating stock and leveraging company resources to avoid outs and overstock.
 Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
 Implements store organization through proper hiring and placement, onboarding, and scheduling of work
assignments and delegation.
 Manages operations of assigned location including strict compliance with any and all applicable laws and
regulations, including but not limited to the sale of alcohol, tobacco, and pharmacy products.
 Ensures staff has working knowledge of all computer and technology systems and software.
 Analyzes financial and performance data; develops action plans to increase sales and control costs.
 Reviews Key Performance Indicators daily and prepare to discuss with store manager and district
management.
 Reviews and analyzes loss prevention data and develops and implements action plans to reduce loss.
 Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the
performance of the pharmacy.
 Assists the store manager in the identification of sales opportunities to ensure the growth.
 Manages team member performance by assigning responsibilities, setting goals and expectations, observing
performance, providing feedback and giving recognition.
 Ensures training of team members; provides coaching, mentoring, and support career development.
 Plans staffing needs, manages candidate pool, participates in the interview process and makes hiring
decision.
 Addresses issues related to performance and conduct and disciplines store team members, seeks advice
from Employee Relations and Human Resources as appropriate.
 Promotes teamwork and motivates team members by establishing expectations, tracking results, showing
enthusiasm and sharing vision.
 Participates in company and on-the-job training to improve skills and productivity and attends training
requested by Store Manager, District Management, and corporate leaders.
 Follows performance improvement plans offered by Store Manager and District Manager.

2.  Seeks self-development by monitoring own performance, setting high personal standards, learning about
the fields of retail, pharmacy and management, seeking best practices.
 Obtains and maintains valid Pharmacy Technician Certification Board certification and pharmacy
technician license as required by state.
 Communicates regularly with team members through one-on-one discussions, group meetings, soliciting
input, answering questions, and ensuring communication is open between management and non-
management team members.
EDUCATIONAL EXPERIENCE .
University of Phoenix
Rogers AR
Bachelors - Business Administration
REFERENCES .
Megan Brazell
479-442-2134
Walgreens Store Manager
Holly Spaul
479-957-6547
Friend
Monique Ortiz
479-719-2604
Coworker
Grant Corter
479-228-2329
Friend