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ATD Puget Sound Workplace Learning Conference presentation on Blended Learning
- 1. BRUCE CRONQUIST AND DAN SWEETWOOD Blender Your LearningA Case Study and Application of Blended Learning (and a few other learning methodologies) © Copyright 2016 Dell Technologies. All rights reserved.
- 2. WHO WE ARE Bruce Cronquist Manager of Engineering Training Dell EMC Dan Sweetwood Technical Education Consultant Dell EMC © Copyright 2016 Dell Technologies. All rights reserved.
- 3. WHAT IS BLENDED LEARNING? + “Blended learning refers to any time a student learns, at least in part, at a brick-and- mortar facility and through online delivery with student control over time, place, path, or pace.” © Copyright 2016 Dell Technologies. All rights reserved.
- 4. © Copyright 2016 Dell Technologies. All rights reserved. WHAT IS BLENDED LEARNING TODAY? Blended learning creates the best solution for each type of training, and doesn’t use a one-size-fits-all approach. © Copyright 2016 Dell Technologies. All rights reserved.
- 5. + WHAT BLENDED LEARNING CAN BE Instructor Led Classroom Virtual Classroom Workshops/Labs On the job training Mentoring/Coaching Role Playing Panel Discussions eLearning Virtual Labs Simulations Online Videos Webinars Wiki articles Blogs Online Communities Discussion groups/forums White papers Job Aids Podcasts © Copyright 2016 Dell Technologies. All rights reserved.
- 6. © Copyright 2016 Dell Technologies. All rights reserved.
- 7. © Copyright 2016 Dell Technologies. All rights reserved.
- 8. © Copyright 2016 Dell Technologies. All rights reserved.
- 9. © Copyright 2016 Dell Technologies. All rights reserved.
- 10. © Copyright 2016 Dell Technologies. All rights reserved.
- 11. © Copyright 2016 Dell Technologies. All rights reserved.
- 12. © Copyright 2016 Dell Technologies. All rights reserved.
- 13. © Copyright 2016 Dell Technologies. All rights reserved.
- 14. WHY BLENDED LEARNING? © Copyright 2016 Dell Technologies. All rights reserved. Individualized 7 0 2 0 1 0 Experiential Relationships Training Memory Retention
- 15. © Copyright 2016 Dell Technologies. All rights reserved. EXAMPLES OF BLENDED LEARNING Objective: Company mandatory ethics training Traditional Approach: Online e-learning course with assessment Blended Learning Approach: Online e-learning course with assessment + Scenario Based Role Playing (Team managers facilitate) Results: Improved retention, relevance to learner context
- 16. © Copyright 2016 Dell Technologies. All rights reserved. EXAMPLES OF BLENDED LEARNING Objective: Adobe Premier Pro Training- Green Screen Feature Traditional Approach: 4 Hour Workshop Blended Learning Approach: Online Adobe Premier Basics Tutorials + Green Screen Project Based Workshop Results: Level setting of entry skills, more effective workshop
- 17. © Copyright 2016 Dell Technologies. All rights reserved. Onboarding of new hire Software Development Engineers in Test (SDETs) CASE STUDY (QUICK)
- 18. © Copyright 2016 Dell Technologies. All rights reserved. Onboarding of new hire Software Development Engineers in Test (SDETs) CASE STUDY (QUICK)
- 19. © Copyright 2016 Dell Technologies. All rights reserved. CASE STUDY (QUICK) Learning Path
- 20. © Copyright 2016 Dell Technologies. All rights reserved. CASE STUDY (QUICK) Learning Path
- 21. © Copyright 2016 Dell Technologies. All rights reserved. CASE STUDY (QUICK) Office Mix and knowledge check results
- 22. © Copyright 2016 Dell Technologies. All rights reserved. CASE STUDY (QUICK) In-person class
- 23. © Copyright 2016 Dell Technologies. All rights reserved. CASE STUDY (QUICK) MEASURABLE RESULTS: • Easier to deliver • New hire testers were productive sooner • NSAT rose from 3.7 to 4.5 • Decreased time to first promotion by 9% • Decreased attrition by 5%
- 24. NUMBERS BEHIND BLENDED LEARNING 2/3 of school districts now offer some form of blended learning. © Copyright 2016 Dell Technologies. All rights reserved.
- 25. © Copyright 2016 Dell Technologies. All rights reserved. NUMBERS BEHIND BLENDED LEARNING • 2/3 of school districts now offer some form of blended learning • Lower English and Math and failure rates for freshman
- 26. © Copyright 2016 Dell Technologies. All rights reserved. NUMBERS BEHIND BLENDED LEARNING • 2/3 of school districts now offer some form of blended learning • Lower English and Math and failure rates for freshman • Quest Diagnostics - Lean Six Sigma Training – 50% reduction in travel expenses – 22% increase in retention
- 27. © Copyright 2016 Dell Technologies. All rights reserved. NUMBERS BEHIND BLENDED LEARNING • 2/3 of school districts now offer some form of blended learning • Lower English and Math and failure rates for freshman • Quest Diagnostics - Lean Six Sigma Training • Hertz – Reduced cost of learning – Added benefit of common language throughout their business
- 28. © Copyright 2016 Dell Technologies. All rights reserved. STEPS TO DEVELOP BLENDED LEARNING Performance Goal Analysis of Learner & Context Resources Best Activities Learner Feedback Follow-up Activities
- 29. © Copyright 2016 Dell Technologies. All rights reserved. YOUR TURN…
- 30. © Copyright 2016 Dell Technologies. All rights reserved. THE SHARE YOUR EXPERIENCE
- 31. © Copyright 2016 Dell Technologies. All rights reserved. PRIZES!
- 32. © Copyright 2016 Dell Technologies. All rights reserved. DEBRIEF
- 33. © Copyright 2016 Dell Technologies. All rights reserved. Q&A
- 34. © Copyright 2016 Dell Technologies. All rights reserved. Please fill out an evaluation: – Paper – Online (https://www.surveymonkey.com/r/ATDClassEval)
Editor's Notes
- Setup: Bring up Countdown Timer Play two minutes before starting: https://www.youtube.com/watch?v=2-BFtrB-qdI Bruce will start things off Welcome Thanks for attending Blender Your Learning. We’re from the Emerging Technologies Division of Dell Technologies We’ll be talking about, and practicing, blended learning. We don’t have time to go into great depth, but you will leave with a good understanding of Blended Learning, and have practiced blending an existing training. We’ll also use at least four learning methodologies today, too. See if you can pick them out. Let’s get this show on the road!
- BRUCE AND DAN: We interview each other LS: Celebrity Interview DAN: Questions for Bruce: What qualifies you to be the Ninja/BlendTec blender expert? ((This will lead into the case study…but we’re getting ahead of ourselves)) Rescue dogs, how have you used it? Facebook LiveStream Questions for Dan - Why did you want to do this (presentation)? For fame? For money? For two days away from work/your boss? Have you used BL to create a learning legacy?
- What words or phrases would you use to describe your understanding of what blended learning is? The initial definition of blended learning was to mix learning methodologies between a classic classroom instruction and an online offerings that the student had control over.
- Today the definition has changed to be much more open and flexible in part because of the available technology and in part because of what the industry has discovered about the science of learning.
- My father was an Air Force fighter pilot flying the F-104 Starfighter when he became an advisor to Vietnamese pilots and was sent to Vietnam
- As I tell you this story look for elements of successful instructional design and blended learning Before every flight pilots meet in a pre-briefing. In that briefing the following happens: The mission (real or training) objectives were clearly given The mission leaders were assigned A pilot would be called on to verbatim quote one of the red emergency procedures A commander would present a short safety briefing usually based on an analysis report from the safety team On the occasion of this story the safety briefing was about what actions to take if your ammunition box in one of your wings was hit causing it to explode a hole in your wing. Not only were the step by steps instructions laid out but also the reasons for each step was also explained. As luck would have it that is exactly what happened to my father. His right wing was hit. He automatically took the measures he had been taught of which the most important was to make steering adjustments to account for the tremendous drag caused by the ever increasing hole in his right wing. He flew in a left circling pattern trying to line up to land in a rice patty. As he got close to landing he had to level out the plane which meant his right wing immediately began to dip. If he did not take corrective action the wing tip could catch and cause him to cartwheel across the patty. At the last second somewhere in his training he knew to increase the engine speed that provided enough power to level his plan just before impact.
- You can see that he slide quite a ways before coming to a standstill.
- It was wet and slippery
- Remember what his plane looked like before take off? Now it looks like the Trix cereal rabbit!
- This was the condition of his plane once airlifted back to the base
- You can see by the size of the hole that he had a serious drag to his plane After every mission there was always a debriefing. What went right, what did not and what could be improved. This discussion was among the pilots sharing with each other their experiences and knowledge. They also were told by the observers if they accomplished the mission providing important feedback.
- Fortunately for my father was part of a comprehensive systematic approach to training that allowed him to live another day. What elements of instructional design and blended learning did you recognize in this story?
- DAN Individualized, customized training: Not everyone comes with the same education, experience, entry skills, motivation to learn or learns the same way. Allow for customized approaches to learning instead of one size fits all Self paced, control over time, place, path and pace Example: A pre class online video that the student can take at their own pace that prepares them for the next days class Enhanced, Engaged Learning: Create learning activities that mirror their learning or performance environment Add activities such as role playing, or gamification, etc. Meaningful: relevant, focused on transfer of learning into real world scenarios More opportunities for learners to apply what they have learned Learning flexibility Self paced, any time, any place Not all students do well in a rigid structured learning environment Scalable reaching the many who are often across the globe Improved feedback Feedback is sometimes referred to as knowledge of results. Improved Assessments, performance observations, instant feedback in online courses, etc. Hard to give individualized feedback in a classroom.
- Dan 70/20/10- The 70/20/10 model for learning and development originally accredited to Morgan McCall at the Center for Creative Leadership established that: 70% of learning is a result of experience whether that is in the form of challenging on the job experiences or attending hands on workshop or turning in performance assessments, the focus is on doing. According to the study 20% of our learning is about our relationships with others. That could be in the form of coaching, mentoring, observing our peers behavior, being motivated by others or just “hallway discussions”. The final piece is the 10% which is near and dear to us all- formal coursework and training. In this model I find that I am using the 10% primarily for elearning, establishing a theory foundation for later learning development. An example is I am currently enrolled in a Master’s program that only has approx. 16% in elearning that results is only 2 objective assessments. The remainder is all challenging performance objectives based on the foundational courses. Blended Learning can insure that the learner is getting the right mix of all three that a traditional one size fits all approach cannot do. Individualized- Not everyone comes with the same education, experience, entry skills, motivation to learn or learns the same way. Allow for customized approaches to learning instead of one size fits all Self paced, control over time, place, path and pace Memory Retention- It is common knowledge that about 70% of what we learn in an instructor led class is lost within 24 hours. Most of you will forget my name by tomorrow morning or sooner! Multiple learning events of mixed modality can help to cement that learning into long term memory.
- BRUCE Back when there was SDE and SDET, Microsoft hired between 10 and 50 testers a week Monthly one week class covering everything a tester needed to know. Twelve major automation systems in use. Paid attention to the one used by your team, slept the rest of the time ===== I took it over and applied good L&D principles. What did they NEED to know, vs what would be nice for them to know What could be taught online versus what is best learned or practiced in person
- BRUCE The final class was transformed into this: I personally handed a welcome letter to the new hire on day one at NEO (and a soft copy was emailed). First touch point was in person. SDET resources vs general resources
- BRUCE About two hours of interactive online learning that taught the basics of testing such as how to develop your tests, how to enter a bug, and so on. It included video interviews of testers explaining what their day-to-day life was like.
- BRUCE The Test eLearning video was unique and varied week-to-week based on the testing skills needed to test that week’s product.
- BRUCE It also had a custom Microsoft Office Mix, a PowerPoint add-in, interactive training covering the specific testing skills they would need to test a product the next day in class. Before class, I reviewed the knowledge check results to make sure the concepts were clear. If not, we would go over them at the start of class.
- BRUCE Class was then spent testing an actual product that needed testing resources. The new hire testers, on day three of their employment, practiced a real-life project from end to tend: breaking into teams, coordinating testing with the other teams, outlining their testing, running their tests, and entering bugs. After lunch the product owner reviewed the bugs in class, commented on how they rocked and how they could be improved. Of course prizes were given out for the bet bugs.
- ***Convert to graphics BRUCE What was the measurable results of converting the new hire training to blended? Easier to deliver for our distributed teams in other countries and time zones New hire testers were now productive and "earning their keep" on day three of their employment, versus two weeks to two months depending on their product teams. Product teams lined up to have free testing of their products done by a new set of tester eyes. NSAT rose from an average of 3.7 to 4.5 (on a 5.0 scale) Decreased time to first promotion for new employees by 9% Decreased attrition by 5%
- BRUCE * About 2/3 of school districts now offer some form of blended learning (U.S. Department of Education)
- BRUCE * Ohio State University Flipped Class Conference
- BRUCE
- BRUCE
- Dan facilitates Git Project as example Bruce will hand out job aide Establish the performance goal What will the learner be able to do as a result of the instruction Example: The engineer will be able to develop code on their local branch that is later pushed to github for review or the engineer will be able to resolve code conflicts using the rebase command Analysis of the learners and context Entry skills and scale of experience/proficiency Context or environment that the learner performs in Example: Engineer’s experience and knowledge of git ranged from total novices to absolute experts. The context was they would be using git in their everyday work and is an essential tool they must master to be successful in their jobs. Another requirement would be to know how to use git in the Isilon workflow Learning resources What instructional tools and resources are available Example: Did they have access to a learning management system, did we have lab laptops that were also configured to remotely connect? Did we have a learning facility that allows for connectivity, right size, screen, etc. Did we have SMEs and other learning resources? Best Activities: What combination of training events/activities will best simulate the real-world application and facilitate reaching the performance goal? Example: Online course to level set, workflow instructions for everyone, wiki page for reference, workshop to cement skills Learner feedback assessments, mastery verification, observation and feedback, Example: practicing in a workshop with scenarios arriving at the correct outcome, Follow-through is a review of the entire strategy to determine whether learner memory and transfer needs have been addressed. Training refreshers (2 week, 2 month, etc.) Example: Post assessments, mini workshops, measurement of performance. Surveys, questionaires Since git was an everyday skill the learners were applying what they learned. The follow up needed to be asking the engineers how confident they were and was additional training needed.
- Bruce Bruce / Dan will float around the room helping as needed In groups, work together and design an impactful blended learning solution. Write it down on the flip chart by your table. Include the Pros and Cons of your solution. Oh, and pick a speaker to share your team’s results with all of us.
- Bruce will facilitate / Dan will capture data
- Bruce Roll the die to pick the winning table.
- Bruce facilitate / Dan hand out puzzle pieces, then write learning methodologies on flip charts Hand out Puzzle pieces. Write on them one thing you learned today that you are going to take back to work? This learning is just one piece, one tool, of your L&D tool box. What were the (four) learning methodologies used today Liberating Structure: Celebrity Interview in the opening Directed Instruction (ILT) Collaborative/peer learning: When you worked together to blend the learning Job Aide (hand out)
- Bruce / Dan
- That’s it! Thanks for attending. Dan and I will be hanging around in case you have any questions or feedback.