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eLearning Case Study: Docebo helps INHOPE charity to combat child sexual abuse online

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The Docebo platform enabled INHOPE to deploy vitally needed training across the globe on a 24 / 7 basis – enabling the skills base of the organization to improve dramatically. In addition, Docebo is helping INHOPE not only to fulfil its mission in combatting online Child Sexual Abuse Material, but also to improve the impact of its activities all around the world.

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eLearning Case Study: Docebo helps INHOPE charity to combat child sexual abuse online

  1. 1. INHOPE Case Study INHOPE CASE STUDY Sector: Charity (non-governmental organization) Training topics: • Procedural skills • Technical skills • Operational skills Users: • 45 worldwide in first 90 days, doubling every 6 months Copyright © 2015 Docebo - All rights reserved. Docebo is either a registered trademark or trademark of Docebo S.p.A. Other marks are the property of their respective owners. To contact Docebo, please visit: www.docebo.com Serves: • 51 Internet hotlines • 45 countries worldwide
  2. 2. Based in Amsterdam, in The Netherlands, the International Association of Internet Hotlines (INHOPE) is a not-for-profit non-governmental organization (NGO) developing, coordinating and representing 51 Internet hotlines in 45 countries worldwide. It deals with illegal content online and is committed to stamping out child sexual abuse from the Internet. INHOPE comprises the INHOPE Association and the INHOPE Foundation, a charity constituted in 2010 to help develop new hotlines worldwide, particularly in emerging countries where there is a lack of funding or even legislation. The Foundation currently assists the development of three hotlines in three countries: Colombia, Kazakhstan and Thailand. INHOPE Hotlines offer the public a way of anonymously reporting Internet material, including child sexual abuse material, which they suspect to be illegal. The Hotline ensures that the matter is investigated and, if found to be illegal, the information will be passed to the relevant Law Enforcement Agency and, in many cases, the Internet Service Provider hosting the content. The Organization INHOPE Case Study Docebo helps INHOPE combat Child Sexual Abuse online Copyright © 2015 Docebo - All rights reserved. Docebo is either a registered trademark or trademark of Docebo S.p.A. Other marks are the property of their respective owners. To contact Docebo, please visit: www.docebo.com INHOPE needs to train its Hotline Analysts around the globe in the core skills that are required in order to operate a Hotline effectively. These core skills are a mix of procedural, technical and operational skills. Having used classroom-delivered training to develop these skills in its Hotline Analysts, INHOPE wanted to make its learning materials available online – to allow its Analysts anywhere around the world to access them at any time in a secure environment. Consequently, it realized that it needed a Learning Management System (LMS) to manage and monitor this whole process. Moreover, it wanted an LMS that was hosted, reliable, cost effective, easy to use – for the administrators as well as the users - and one that was able to be deployed in a straightforward way. Denton Howard, INHOPE’s Training Manager, explained that, in searching for the most appropriate LMS, INHOPE examined a number of competing products. He said, “We created a dummy training course, tested it on all the platforms and found that Docebo was the platform that was the closest match to all our requirements.” The Challenge Initially, Denton built the learning modules in-house and said that he found uploading and structuring the modules straightforward. “The problem we faced was not with the Docebo system itself,” continued Denton. “It was more about how we transcribed a classroom-based training program into a modularized online training program while, at the same time, trying to stick to the SCORM principles. “What works in a classroom doesn’t necessarily work online. The process of training development and delivery is different. The Docebo platform allowed us to structure the learning modules in a straightforward and logical order using a very intuitive user interface. It allowed for ordering and timing to be changed as required to ensure the learning flowed.”
  3. 3. INHOPE Case Study Copyright © 2015 Docebo - All rights reserved. Docebo is either a registered trademark or trademark of Docebo S.p.A. Other marks are the property of their respective owners. To contact Docebo, please visit: www.docebo.com The Results According to Denton, “The Docebo platform has enabled INHOPE to deploy vitally needed training across the globe on a 24 / 7 basis. This has enabled the skills base of a geographically diverse organization to improve dramatically. In addition, it is helping INHOPE not only to fulfil its mission in combatting online Child Sexual Abuse Material (CSAM) but also to improve the impact of its activities all around the world. “Using the Docebo platform has made things that were very difficult, very straightforward. “We can now deploy a training module and share valuable knowledge, experience and procedures with a widely geographically dispersed audience who come from a diversity of backgrounds and cultures. Before we had the Docebo system, this required setting up and then running face-to-face training around the globe. ”This proved extremely challenging and it often proved impossible because of the cost and/or lost time for both the trainers and trainees. Now, however, the Docebo platform allows users 24/ 7 access to the learning materials and users can learn at their own pace. “The not-so-obvious benefit has been the boost in their confidence levels that access to these online learning materials has given our INHOPE Hotline Analysts. We can tell, from our various measures of operating performance that being able to access these learning materials is giving our Analysts increasing confidence in their own ability. When people get self-belief, it’s amazing what they can achieve.” “The Docebo platform has enabled INHOPE to deploy vitally needed training across the globe on a 24 / 7 basis… It’s helping INHOPE not only to fulfil its mission in combatting online Child Sexual Abuse Material (CSAM) but also to improve the impact of its activities all around the world.” Denton Howard Training Manager at INHOPE The Solution INHOPE now uses the Docebo LMS platform to deliver training on procedural, technical and operational skills. The learning materials are packaged as a 29-module learning and testing pathway. Completing these successfully results in the learner being certified as an INHOPE Certified Analyst (ICA1.0). “Going forward, we’re going to deploy an advanced analyst learning and certification track,” Denton said. “This whole track is currently being developed. We’re also working on a certification pathway for good practice implementation. “All of these activities are working towards our network being able to respond faster - and to a higher level of expertise - when we get a report, from anywhere in the world, of online Child Sexual Abuse Material (CSAM).” Currently, the INHOPE system has 45 active registered users. Some 35 of these have completed all the current learning materials that are available. In fact, far exceeding expectations, 26 Analysts from 14 countries completed the ICA 1.0 certification in the first 90 days since it was launched, and are now fully certified INHOPE Hotline Analysts. “The not-so-obvious benefit has been the boost in their confidence levels that access to these online learning materials has given our INHOPE Hotline Analysts.” Denton Howard Training Manager at INHOPE “Using the Docebo platform has made things that were very difficult, very straightforward.” Denton Howard Training Manager at INHOPE

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