Komal Chawla is a VP of Sales at Souvenir Group of Hotels in Jaipur with over 26 years of experience in hotel management and operations. He has extensive experience in managing business operations, sales and marketing, staff management, and guest relations. Currently he is responsible for directing and coordinating the sales and marketing functions, developing sales strategies, analyzing effectiveness of sales methods, and managing client accounts. Prior to his current role, he held general manager positions at various hotels in Delhi and Jaipur with responsibilities including achieving sales targets, budget management, ensuring quality service and guest satisfaction, and managing day to day operations.

1. KOMAL CHAWLA
E-2, JAMNA NAGAR
AJMER ROAD, SODALA
JAIPUR – 302001
TEL: 0141-2220355
MOBILE: 09650157774
E-mail- kchawla2k@yahoo.co.in
Career Objective
Dedicated, Resourceful and Innovative Senior Management Professional with hands on
expertise in handling Sales, Operations & General Administration in Hotel Industry. Sure to
make an organization benchmark in the field at world level by improving the process &
system by utilizing my practical experience in best way.
Professional Synopsis
A dynamic professional with 26 years of experience in Hotel Management & Operations in
leading Hotels, have a rich experience in Managing Business Operations, Sales & Marketing,
Manpower Planning & Management and Guest Relation etc.
Work Experience
Currently Working as VP Sales SOUVENIR GROUP OF HOTELS, JAIPUR (Nov2015 – Till date)
Souvenir Hotels “Stay Pampered”. Souvenir hotels, resorts & banquets is an emerging brand in
hospitality offering you a collection of business hotels, boutique hotels, luxurious resorts and
tastefully designed banquet /conference venue at all the major location of the “Pink City”
Jaipur’.
Souvenir Hotels is a chain operating 04 Hotels in Jaipur’ and planned to cover entire Rajasthan
and Golden Triangle. Souvenir Premier is a 4 star deluxe property having 80 rooms, Souvenir
Peppermint is a 4 star property having 60 rooms, Souvenir Prime is 3 star property having 42
rooms and Souvenir Pride is a boutique Hotel having 18 rooms.
Job Responsibilities
 Direct and Coordinate Sales & Marketing function
 Develop and implement Sales & Marketing Strategy
 Analyze and evaluate the effectiveness of sales, method, costs and results.
 Direct manage major and critical developing client accounts and coordinate the
management of all other accounts
 Participate in the development of new project proposal.
 Establish and implement short and long–range goals, objectives, policies and operating
procedures
 Represent the company at various community and business meeting to promote the
company
 Supervise the preparation, issuance and delivery of sales materials, exhibits and
promotion programs
 Develop and manage Sales & Marketing budgets.

2. HOTEL GRAND SARTAJ, NEW DELHI [A Unit of Comfort Living Hotels Pvt. Ltd.]
General Manager (June 2004 – October 2015)
The hotel is positioned at 3star category consisting of 40 Rooms with 2 Banquets, A Board
Room, Discotheque, and Multi-Cuisine Restaurant, Bar, Coffee Shop etc.
Job Responsibilities
 Conceptualized business strategies & implemented them with coordinated
efforts.
 Developed policies to prepare motivated & result oriented team player.
 Achieved the targets and kept the success graph hovering high & ensured
smooth operations & administration of the hotel.
 Monitored daily financial performance & ensured budgetary control
measures for achieving scheduled targets.
 Ensure the highest standards regarding service levels and take corrective
action plans and implement wherever necessary.
HOTEL MAHARANI PLAZA, JAIPUR [A Unit of Geetanjali Hotels & Promoters Pvt. Ltd.]
General Manager (October 1999 - June 2004)
Property comprising of 53 well appointed rooms and having a multi-cuisine Restaurant, Bar,
Room Service, Banquet facilitating 500 pax.
Job Responsibilities
 Solely responsible for its smooth operations & achieving the laid out targets by
doing sales & marketing of the property
 Headed the Sales & Marketing team of Maharani Group where I am at helm of
affairs relating to any sales activity in the hotel.
 Efficiently managed crisis situations, Provided feasible and innovative solutions
to manage the situations
 Organized various Training & Development programs as well as workshop for
operational & management staff.
BEST WESTERN HOTEL HAWA MAHAL, JAIPUR [A Part of Best Western Chain]
Resident Manager (December 1997 - October 1999)
The aforesaid property is comprised of 40 rooms and having ample Food & Beverages outlets.
Job Responsibilities
 Responsible for the Sales & Marketing of the unit.
 Established strong co-ordination among different department, made morning meets a
routine.
 Used to officiate as General Manager also in his absence.
 Setting up training sessions, developing a strong business relationship with corporate
and travel & tour operators.
 Extensive exposure in Banquet & have organized various food festivals.

3. HOLIDAY INN, JAIPUR. [A Part of Holiday Inn World Wide Chain]
Assistant Sales & Marketing Manager (July 1995 to November 1997)
A 70 room’s property with a vast Food & Beverages Facilities.
Job Responsibilities
 Changing the market mix of the hotel from total GIT to a healthy amalgamation of
FIT & corporate business.
 Shifting major corporate accounts from other reputed well-established chain hotels
in the city.
 All banquet sales associated jobs like liaisoning, sales call, proposal etc.
 Promotional activities, planning food festivals & theme events for increasing
prospects of the hotel.
 Volume guaranteed business. Quoting rates to the major companies for conferences
and contracted rates for volume guaranteed business.
 Liaison with Corporate Sales office of Holiday Inn Worldwide & coordination with
individual properties.
 Planning budgets of banquet & room sale.
 Generation of the reports viz: Daily Sales Report, Monthly Sales Productivity Report.
HOTEL HAWA MAHAL, JAIPUR [A Unit of Bhatnagar Hotels & Resorts Ltd.]
Front Office Manager (July 1991 to June 1995)
Joined as Sales Executive and then subsequently promoted to Front Office Manager.
Job Responsibilities
 Sales & Marketing related activities of the property.
 Organizing Public Relation Parties & Food Festival.
 Liaisoning with Travel Agent & Corporate.
 System & procedures for Front Office operations
 Departmental meeting & training activities to enhance customer orientation of
employees.
HOTEL JAIMAHAL PALACE, JAIPUR [A Part of Taj Group of Hotels]
Trainee Front Office Assistant (October 1990 to June1991)
Job Responsibilities
Being the beginning of my career in a five star property, worked extensively in the Reservations,
Information desk, Reception & Sales. I also developed guest interaction skill and 'learnt
procedures of the front office operations.

4. Strengths
 Self-motivated, Confident, Articulate & Hard-Working
 Expertise in Front Office Operations, Sales & Marketing
 Effective PR Skills with troubleshooting ability
 Able to communicate effectively at all levels
 Personnel Management, Staff Development & Training
 Familiar with Hotel Systems & Procedures
Language Proficiency
English, Hindi, Punjabi
Education Qualifications
 B.Com Rajasthan University in 1989
 Senior Secondary (class XII) from Central Board of Secondary Education, in 1987
Personal Details
Date of Birth: 4th January 1969
Marital Status: Married
Nationality: Indian
Gender: Male
Present Address: A-3, Aurbindo Marg Green Park, New Delhi –16
(KOMAL CHAWLA)