1. Tonya V. Rice
1329 Hidden Brook Court ♦ Abingdon, MD 21009 ♦ (443) 504-7007
E-mail: tonyarice60@gmail.com
SUMMARY OF QUALIFICATIONS
♦ Mary Kay Independent Senior Sales Director
♦ Primary instructor for all areas of CBRN Operations from 1983 to 2004.
♦ Ability to manage projects and people.
♦ Operations Sergeant for a separate Chemical Company responsible for all aspects of
administrative duties.
♦ Knowledgeable of technical equipment, including detector, agent monitor, analyzer, and other
chemical agent detection systems.
♦ Retail Bank Representative proficient in customer service and loans
PROFESSIONAL EXPERIENCE
M & T Bank
Relationship Banker II (March 16, 2015 – Present)
Relationship Banker II duties also include the duties of Relationship Banker I. Additionally a Relationship
Banker II includes, fluently profiling customers to identify financial needs (across all product and service
lines), managing an A/B customer portfolio, may serve as a licensed Insurance agent, resolving service
issues, adhering to the requirements of federal registration under the SAFE Act, and performing accurate
and timely processing of teller transactions as needed.
Relationship Banker I (November 3, 2014 – March 15, 2015)
Relationship Banker responsible for participating in the Lobby Experience Model, serving as assigned
person to welcome the customer, work with or direct them as appropriate based on their identified needs
and encourage utilization of self-service channels. Support Bank guidelines for delivering and coaching
exceptional customer experience including proactively greeting customers, smiling, using their name and
ending each interaction (whether in person or phone) by saying “Thank you for banking with M&T, is there
anything else I can do for you today using the customer name?” Maintain a professional manner to build
customer confidence and trust. Take ownership of account servicing and error resolution, including
resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these
issues as required to ensure timely and accurate resolution and convert servicing situations to
sales/referral opportunities. Meet with customers entering the branch to assess and identify customers’
immediate and long-term financial needs; present all appropriate options and complete the sale and/or
referral of products and services as appropriate. Develop new customer relationships and/or retain and
expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of
M&T Bank’s sales process to achieve personal sales and/or referral goals. Conduct lead-focused
outbound calls and participate in branch sales promotions as requested by management. Follow
consumer guidelines for accuracy and proper new account handling and exception processing. Process a
variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check
cashing in a timely and efficient manner. Verify check endorsements and funds availability and disburse
cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for
transactions processed to provide a record of activity. Balance daily work, adhering to all procedures
stated in the Employee Difference policy. Maintain thorough knowledge of procedures required for ATM
(Automated Teller Machine) settlement, foreign currency, night depository, reserve cash and coin
maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and
preparation of cash for shipment and receipt of cash shipment. Input information into the Automated
Balancing System (ABS) and Currency Transaction Reporting (CTR) system as required to provide a
record of activity. Serve as Operations Teller-in-Charge, depending on branch size and complexity. Teller-
in-Charge responsibilities serve as workflow coordinator, creating Teller schedules, providing sales and
service leadership to Tellers, ensuring consistent execution of all activities and attending operations
meetings conducted by Regional Operations. Ensure compliance with operational, security and control
policies/procedures to support preventing fraud and protecting customer assets.

2. Self-Employed
Mary Kay Independent Senior Sales Director, (July 31, 2011 – Present)
Mary Kay Independent Senior Sales Director responsible for the mentoring and education of 73 men and
women in the direct sales business of Mary Kay cosmetics. Duties include mentoring, teaching, and
coaching individuals to achieve goals in their independent businesses. Increased production by 66
percent over the previous year. Named Rookie of the Year 2014 (July 1, 2013 – June 30, 2014), Top Ten
in Unit Recruiting for the Alia Head National Area. Mentored one consultant to become Independent Sales
Director; therefore, promoting myself to Senior Sales Director. Earned the use a Mary Kay Career Car
January 2013 by leading a team to 20,000 dollars in production over a four month period and maintaining
production in excess of 5,000 dollars per month. Received recognition as a member of the National
Queen’s Court of Sales in the Sapphire Division for sales in excess of $36,000 in personal sales from July
1, 2012 through June 30, 2013 and June 30, 2013 through July 1, 2014. Received recognition as a
member of the National Queen’s Court of Sharing in the Sapphire Division for sponsoring, recruiting and
qualifying more than 24 men and women into the Mary Kay business. Earned the title of Double Star
Achiever on a National level for the Sapphire Division. Earned the title as the Queen of Sales and
Recruiting and First Runner-Up Rookie of the Year, Seminar Year 2013 (July 1-June 30, 2013) and Top
Ten Unit Sharing for the Alia Head National Area. Responsible for the customer service and personalized
care of 166 customers in skin care and cosmetics. Personally oversee the filling of customers’ orders,
reorders, and maintaining inventory and stock control of products to be distributed to customers.
Logistics Analyst, SAIC, Abingdon, MD (Jan 2005-October 2012)
Logistics Analyst Science Applications International Corporation Jan 2005 to October 2012
Logistics Analyst responsible for performing duties associated with integrated logistics support. These
duties include, but are not limited to the following elements of logistics. They are technical manual
development, technical data, packaging handling storage and transportation (PHS&T), maintenance
planning, and training. Develop, co-write and coordinate technical manual efforts to include acquisition of
new technical documentation and sustainment of existing technical documentation. Task Manager
responsible for the revision of operator and maintenance technical manuals. Duties include monthly
status report, ensuring all work is completed on iterations of drafts. Ensure manual drafts are complete
and delivered as scheduled in accordance with Contract Deliverable Requirements Lists (CDRL)
specifications. Manage technical manual project schedules. Interface with Government customer to
address issues and concerns. Present, lead, and participate in in-process review related meetings and
reviews. Responsible for the maintenance planning and provisioning task for new equipment by providing
equipment data required in obtaining national stock numbers. Develop maintenance plan for systems in
accordance with Military Performance Specification (MIL-PRF) 49506, Performance Specification
Logistics Management Information. Trained by the US Army Materiel Command in the use of the
COMPASS Model, SYSPARs, and PowerLog-J. Perform Level of Repair Analysis (LORA) for equipment
using the COMPASS model and author LORA reports for Government customer. Develop, write, and
present training products as the principal investigator for various Department of Defense (DoD) programs
in support of logistics demonstrations (LD), developmental tests (DT), operational tests (OT) and new
equipment training (NET). Trained more than 1200 service members in the use of DoD equipment during
tests and NET. Served as training lead during the fielding of new equipment to all Services. Active
member of the deprocessing team; coordinating efforts with gaining units. These activities include, but are
not limited to deprocessing, inventory and inspections in accordance with AR 700-142. Coordinated the
master event lists for contractors from SAIC that participate in the fieldings. Prepare trip reports, solicit
feedback and conduct training assessment of training conducted. Coordinate the preparation and
shipping of training aids and materials to conduct training in OCONUS and CONUS locations. Ensure
trainers adhere to training, policies and regulations of gaining commands prior to training events. Assist in
the writing of proposals for logistics. Lead writer for logistics resulting in major contract win. Logistics
proposal writing include providing potential customers with our past performance, expertise, and
knowledge in all elements of logistics. Principal investigator for developing technical manuals being
developed for joint services. Activities include providing guidance to team members, distribution of work,
coordinating efforts with task manager, writing TM validation plan, conducting TM reviews, and TM
validations (both desk-top and hands-on).
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3. Task Manager, Two-Level Maintenance Manual Revision in support of SAIC – Natick, Massachusetts
June 2011 – October 2011
Task Manager for Two-Level Maintenance Manual revision in support of SAIC – Natick, Natick,
Massachusetts. Responsible for the preparation and delivery of monthly status report to SAIC-Natick
Task Manager in accordance with contract deliverable requirements list which included effort performed,
technical assessment (reporting period and future), and seven SAIC employees assigned to the task in
SAIC-Abingdon location. Coordinated staff meetings and assisted team members with requirements.
Responsible for the revision of 12 Quartermaster legacy manuals to comply with the Army’s two level
maintenance philosophy using ArborText software. The 12 Quartermaster legacy manuals were revised
to six -13&P and six -23&P manuals.
Project Management/Research Assistant, Respiratory Protection Branch, RDECOM July 2010 – May
2011
Participate in and prepare documents for program reviews, accountable for schedule, quality, and scope,
and cost of $260K task. Coordinate reach back assistance for customer with various SAIC areas of
expertise (digitization cockpit database and graphics). Follow established policies, procedures, and
objectives, continuous quality improvement objectives, safety, and environmental standards. Developed
and co-developed lab instruction books that provide instruction for all research equipment/instruments
and tests/studies to be conducted to include analyzing data. Administered test procedures to quantify
human factors and performance related to breathing resistances and visual performance associated with
the wear of military and commercial protective devices. Performed field of view (FoV) for air purifying
respirators and military mask by obtaining data, graphing data by hand, plot graphs on digitizer, calculate
visual field score, calculate performance rating, and archive data. Utilized LabView computer program for
FoV, HSBG, and breathing resistance to enter data, monitor data, and convert data from LabView
program for analysis. Prepared and delivered monthly progress report to Government Task Manager in
accordance with contract deliverable requirements list which included effort performed, costs (current and
cumulative), and technical assessment (reporting period and future). Managed laboratory logistics
maintaining equipment inventory and completing inventory of branch property, organized and labeled
inventoried items, scheduled and turned in property, and prepared documentation to show inventory
status, attended installation hazardous waste management course, and responsible for branch TMDE.
Assisted principal investigator in the completion of Volunteer Agreement Affidavit for test participants in
accordance with test protocols.
Retail Bank Representative and Regional Collections Administrator, Armed Forces Bank, Ft. Lewis,
WA (March 2004 – January 2005)
Served as Retail Bank Representative (RBR) and Regional Collections Administrator for a nationwide
bank that caters to the military community. Responsible for the care of customer's banking needs to
include opening and closing accounts, account maintenance, loan applications review and processing,
savings bonds, IRAs, certificates of deposits, savings accounts and general customer service. Direct
input to the decision making process for loan approvals based on risk of applicant. Collected on
overdrawn accounts, reviewed, approved and processed internal loans and collected fees, and offered
solid banking advice to troubled account holders for managing their accounts while assigned as Regional
Collection Administrator. Significantly reduced the amount of accounts in collections by 25% over a six
month period and collected over $100,000 in insufficient checks and severely overdrawn accounts in the
same period. Regional Collection Administrator duties required taking care of seven banks in three
states. Authorized signer/approval authority for actions that require approval of a supervisor prior to
actions taken by an employee.
Senior Instructor, U.S. Army, Ft. Lewis, WA, (2003-2004)
Served as Area NBC School Senior Instructor for I Corps and Ft Lewis. Provided mitigation,
preparedness, response and recovery procedures and toxic chemical information during training
scenarios to the Corps Command group and foreign governments. Served as the NBC School Chief
Instructor for the NBC Defense Course, and the NBC Room Operations Course; counsels, supervises,
and mentored three primary instructors ensuring they were well-prepared for any given instruction;
counseled students' performance; performed and supervised instructor writer duties as appropriate to
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4. keep the course plans of instructions current; maintained the school facilities and supplies to ensure that
on-hand supplies and facility maintenance are highly maintained for instruction; assist with I Corp
Chemical missions. Trained over 200 soldiers on Nuclear, Chemical, and Biological operations. Sized
and fitted deploying Department of the Army civilians and Department of Defense civilians with protective
masks and overgarments for deployment in support of the Global War on Terrorism.
TRAINING AND CERTIFICATION
PM201E Project Scheduling and Cost Control (ESi)
PM101E Managing Projects (ESi)
Defense Acquisition University - Life Cycle Logistics and Program Management Level I Certified
Bank Training Certifications
Honor Graduate Advanced Noncommissioned Chemical, Biological & Nuclear
Operations Course, Anniston, Alabama
Drill Sergeant School, Ft Leonardwood, Mo.
Distinguished Honor Graduate Basic Noncommissioned Officer Chemical, Biological
& Nuclear Operations Course, Anniston, AL
Skillsoft Courses, SAIC University
EDUCATION
Strayer University, MBA – Acquisition (Suma cum Laude)
COMPUTER SKILLS
Proficient in MS Office, (Word, Outlook, Excel, PowerPoint, and Publisher)
Adobe Products (FrameMaker included)
ArborText
Miscellaneous
Project Management Institute
The International Society of Logistics (SOLE)
Alpha Chi National Honor Scholarship Society
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