1. Angela V. Anderson
3635 Harbor Bay Dr. Apt. I
Loveland, Ohio 45140
(513) 309-9226 avanderson83@yahoo.com
Experience: Customer Service Representative February 2016 – current
Macy’s Call Center
Mason, OH
Responsibilities:
Place orders over the phone
Track or reroute packages for customers
Help with bridal registries
Reship packages due to non-receipt or damage
Accommodate unhappy customers
Answer general enquires
Here I take calls from customers who are trying to purchase items from
Macys.com or have issues with items they have already purchased. Also help
with people who have wedding registries with Macy’s to update their purchase
list and manage their registry.
Naplan Data Entry May 2014 – June 2014
Fuji Xerox
Browns Plains, QLD Australia
Responsibilities:
Grade QLD Naplan open ended test responses
Grade SA Naplan spelling tests
Key in QLD and SA Naplan test information/responses
Excellent attention to detail
Typing 8000ksph with no more than a 3% error rate
Temporary work contract for 5 weeks keying Naplan data for Queensland and
South Australia. Here I have to accurately enter and grade student test
information with complete confidentiality.
2. Angela V. Anderson
2
Certification Analyst December 2007 – October 2013
Anthem Insurance, Blue Cross/Blue Shield
Mason, OH
Responsibilities:
Verify and update member account information
Call other insurance companies to coordinate multiple insurance
policies
Readjust claims after system changes/corrections
I started out as a Claims Representative 1 but after a few weeks I was
transferred to the higher security area of Federal Employee Program
representative. After one year with the company I was promoted up to FEP
Claims Rep 2. I have worked in the Utilization Management and Authorization
departments; I have trained other employees on different procedures/updated
regulations. In 2010 I was promoted to Claims Rep 3 position as a Certification
Analyst where I also work on special projects for many division heads.
Gallery Host January 2007 – May 2008
Hyatt Place Hotel
Deerfield, OH
Responsibilities:
Greeted all incoming and outgoing guests
Performed all check-in and check-out procedures
Handled all front desk operations including communications center
Starbucks barista and beer/wine bartender
Short order chef
Administrator August 2005 – November 2006
Edge Marketing
Blue Ash, OH
Responsibilities:
Greeted all office visitors
Recruited personnel for entry-level sales position
Scheduled appointments for employment interviews
Computed bi-weekly Purchase and Profit reports for management
Monitored and balanced Independent Distributors’ security fund
Managed multi-line telecommunication system
Organized and stocked office equipment and supplies
I routinely accomplished personal and company goals expediently, and won the
company’s first Best Retention Award for the month of August 2006 of all of
the Mid-West offices.
3. Angela V. Anderson
3
Customer Service Representative September 2000 – May 2006
Blockbuster Video
Sharonville, OH
Responsibilities:
Provided top-quality service to customers
Increased add-on sales through comprehensive knowledge of movies
and their content
Operated a database-integrated cash register
Organized display of movies and games
Conducted monthly inventory
Excellent customer service, strong work ethic, and a positive attitude were the
hallmarks of my success in this position. I always received high marks on my
quarterly evaluations and earned immense praise from management and
customers.
Senior Apprentice Summer of 2000
Artworks
Cincinnati, OH
Responsibilities:
Managed and taught underprivileged teens and pre-teens to create art
and murals for an inner city park in the Over-the-Rhine section of
Cincinnati
Worked with Cincinnati-area artists to design and produce a colorful
and engaging piece of art
Interacted with program sponsors, museum staff, and area artists
In this capacity I improved the kids’ work ethic through leading-by-example
and giving the children responsibility for generating creative ideas. In addition,
I improved their self-esteem and morale by encouraging their creativity,
offering them friendship, and helping them to create a piece of work they were
proud to show off.
Education: University of Cincinnati 2001-2005
Cincinnati, OH
Bachelor of Arts in Communication, English minor
References: See attached
4. Angela V. Anderson
4
Angela V. Anderson
3635 Harbor Bay Dr. Apt. I
Loveland, Ohio 45140
(513) 309-9226 avanderson83@yahoo.com
References (oldest to newest):
Lori Anne Fothergil Jennifer Jackson
Shift Manager Customer Service Rep
Blockbuster Video Blockbuster Video
12144 Lebabnon Rd. 12144 Lebanon Rd.
Sharonville, Ohio 45241 Sharonville, Ohio 45241
(513) 500-4062 (513) 462-5494
Pat McDonald Alma Valdez
Owner Marketing Director
Edge Marketing Edge Marketing
11311 Cornell Park Dr. Suite 125 11311 Cornell Park Dr. Suite 125
Blue Ash, Ohio 45242 Blue Ash, Ohio 45242
(626) 399-6307 (323) 251-1921
Nathan Rauh
Assistant Manager
Hyatt Place
5070 Natorp Blvd.
Mason, Ohio 45040
(513) 754-0003
Carrie Bumiller Heather Obert
Manager Operations Expert
Anthem Insurance Anthem Insurance
4241 Irwin Simpson Rd. 4241 Irwin Simpson Rd.
Mason, Ohio 45040 Mason, Ohio 45040
(513) 336-2000 (513) 336-2483
BlueStone Recruitment (Hoban Recruit.) Joe Cox
Coopers Plains, QLD Australia Manager
Naplan/Fuji Macy’s Credit and Customer Service
+61 737 177 444 9111 Duke Blvd.
Hoban +61 731 127 800 Mason, Ohio 45040
1-800-367-5690
