Denise L. Johnson is seeking a position as an Application Analyst Specialist. She has over 30 years of experience in technical roles including system administration, project management, application support, and customer service. Her background includes experience with various Microsoft technologies, Citrix, Unix, API, Kronos, Epic, and other healthcare applications. She has a track record of successfully implementing and upgrading many systems over her career.

1. Denise L. Johnson
N3904 Sunny Slope Ave
Cascade, WI 53011
Email: hstfungirl@sbcglobal.net
Phone: 920-419-4923
Summary of Qualifications
Application Analyst Specialist, Project Management, Technical Experience, Problem
Management, Customer Service
Work Experience
Technical
• System experience in Win 8, Win 7, Win XP, Office 2010, Citrix, Unix, MS
Project, MS Visual Studio
• Assist users with resolving various issues with hardware, software and network
problems in a timely manner. Applications: API, Kronos, Edocs, Workshare, ID
Works, ePrism(ASP), Mercer, HomecareNet, XT Enterprise TeleTracking
• Configuration of CE2000 server with HomecareNet Application
• Create/change Connect Links to function from Lawson Application to Kronos
Application for SEW, Marianjoy and FMI
• Help with the development of HL7 Interfaces to API, Lawson, Kronos,
TeleTracking from Epic
• Communicate with other co-workers of any problems in department and provided
assistance to them when needed through verbal or written instruction; create
knowledgebase articles for the Service Desk and Technical documentation for
DRC.
• AQT SQL Query Analyzer
Application Analyst Specialist/Project Manager Experience:
• CIM Processes – Common Implementation Methodology
o Project Awareness
o Scope
o Project Plan
o Coordination of Meetings
o Post Evaluation Meeting
• Project Manager
o Implementation API Enterprise System
o Implementation XT Enterprise TeleTracking
o Implementation HomecareNet
o Implementation of Real Time Adjudication (HomecareNet)
o Upgrade Kronos
o Configured/Implemented Workshare with Edocs
o Upgraded ID Works(ID Badging System) and Installation of camera’s and
printers
o Design Workflows with Operations (Directors,Managers,Users)
• Application Analyst Role
o Maintains Applications: upgrades, maintenance, performance and
troubleshooting of problems
o Maintains Application Documentation
o Assists other Team Members with Projects
o Representative on System Projects to validate Applications are working,
after system maintenance has been performed.

2. o Respond to user problems through phone, and Landesk
o Assist user with problems with Applications.
• ITSM - Problem Management
o Problem Review Board Member
o Created Problem Management Training Guide with Team
o Involved in Enhancement Phases of Problem Management
o Training of new Problem Management functions to users
Employer Wheaton Franciscan Services, Inc.
• 01/2016 to Present Application Analyst Specialist
• 12/2012 to 12/2015 Application Analyst Sr.
• 08/2009 to 12/2012 Application Analyst
• 4/2004 to 8/2009 Technical Support Specialist 2nd
Level
• 7/2002 to 4/2004 Senior PC Technician
• 1/2001 to 6/2002 PC Technician
• 10/89 to 12/2000 Computer Operator II
• 6/89 to 10/89 Computer Operator I
• 12/84 to 6/89 Information System Department, Secretary
• 8/82 to 12/84 Food and Nutrition Department
Education
• Associates Degree CIS Networking Specialist/Gateway Technical College
• Operations Management System Classes (Cerner) – Kansas City MO
• Continuing Education SQL-Introduction UWM
• ITIL Foundations Training
References
• Available on Request