1. PAM REEBER
3432 Harvestway Court Hamilton MI. 49419
Pam_Reeber@yahoo.com | 616-312-7438
OBJECTIVE A goal-oriented professional backed by over 15 years of broad-
based customer service experience with emphasis in project
management, consultation, and implementation
SKILLS & ABILITIES  Experienced team leader with the ability to motivate, influence
and manage functional teams
 Strong verbal, written, and professional communication skills
 Decision making, critical thinking, planning, organizing,
prioritization skills
 Expert in broad-based customer service specializing in,
consultation and implementation
 Highly self-motivated, fast pasted learner, rapidly adapts to new
technology and surroundings
EXPERIENCE Technical Support Analyst II at Rutherford and Associates
September 2015-Current
 Conduct web, in-office, and on-site training, consultation and
implementation for new and existing customer with emphasis in EDI,
Receivables, Payables and Reporting
 Create, modify, and analyze detailed analytical reports
 Deliver support to existing customers by investigating and resolving
application errors, data discrepancies, consulting, and training
opportunities
 Mentor tier one Application Support Analysts on how to handle various
support issues
Technical Support Analyst I at Rutherford and Associates
September 2014 - 2015 (1 year)
 Work with Functional Area Support Analysts to identify and propose
low-impact application changes and enhancements and liaise with
customers on requirements gathering, updates, and user acceptance
testing
 Conduct web, in-office, and on-site trainings for new and existing
customers
 Assist Project Managers and Project Leads with the implementation of
new customers through report creation, trainings, SOP creations, and
on-site support
 Handle initial support requests from customers via phone and e-mail

2. PAGE 2
POS systems Coordinator at Logan's Roadhouse
August 2010 - August 2014 (4 years)
 Managed, scheduled, planned, coordinated, and deployed software and
hardware upgrades for over 230 restaurants.
 Maintained and supervised the shipping, receiving and repairs for
hardware for all 230 restaurants
 Maintained parts and hardware inventory, always staying within
budget
 Technical troubleshooting within a corporate environment as well as
the supporting the team members in the field.
 Data recovery, and replaced hardware as needed
Point of Sale Support Specialist at Logan's Roadhouse
August 2007 - August 2010 (3 years)
 Support desk, trouble shoot and resolve issues quickly and efficiently
for all restaurants in regards to both software and hardware.
( Microsoft office, outlook, windows XP, Server 2003, Servers, PC’s,
Point of Sale, printers, network equipment.)
Operations Hourly Manager, Corporate Trainer, at Logan's
Roadhouse
August 2002 - August 2007 (5 years)
Hourly Manager (4yrs)
 Managed front and back house operations and employees for a high
volume restaurant
 Directed efficient guest flow through shift management, scheduling of
staff
 Including kitchen staff, servers, host/hostesses and bartenders
 Coached and Motivated team members to insure guest satisfaction
Corporate Trainer (7yrs)
 In charge of teaching the necessary skills and instilling the values and
knowledge needed for new employees to be successful.
EDUCATION GRAND VALLEY STATE UNIVERSITY
Marine Biology, 2003 – 2005
REFERENCES *** References available upon request ***