1. Benjamin McGregor
801-918-1914
benmcgregor@comcast.net
https://www.linkedin.com/pub/benjamin-mcgregor/85/32/b03
Professional Summary: Expert customer service facilitator with outstanding listening and
communication skills. Expanding into computer repair and I.T. field, extrapolating my excellent
training which includes Microsoft Certified Professional in windows operating systems,
networking fundamentals, security fundamentals, and server administration. Obtained degree
with a major in computer support specialist A+ from Salt Lake Community College. I performed
at the top of my class applying troubleshooting skills and problem solving abilities. Achieved
hands on experience representing Utah by placing as a top three finalist the national Skills USA
competition two years consecutively.
InMoment-Mindshare Technologies / I.T. Support / Helpdesk / 2014 -Currently
Assisted merging Mindshare Technologies and its acquired company Empathica into the
new company InMoment. Managed Active Directories, Users and Groups. Helped with
SOC compliance. Resolved help request tickets and provide RDP administrator support.
Image, configure and deployed user systems. Upgrade, maintain and repair hardware and
software as needed. Overall duties included any support needed.
Independent Contractor / I.T. Support 2010 / Currently
Prepared and set up variety equipment including wired and wireless networks, customized
desktop computers, installed hardware and software upgrades. Identified, resolved and
documented functionality conflicts with peripheral components, and enhanced security.
Additional duties included training users with special needs, repairing and upgrading laptops,
backing up data, removing virus and malwares, creating restore point and restoring operating
systems as well as setting up home and work groups, sharing files and devices, setting tasks and
logs and managing permissions.
Grand America Hotel / Nutritional Facilitator / 2004 to 2009
Provided guests with intricate nutritional information required to prevent allergic reactions or
medical emergencies and conveyed dietary preferences and others. Networked information with
coworkers about the needs of others. Developed outstand listening and communication skills that
could anticipate and prevent potential issues. Learned first hand logical thinking skills in a fast
paced real time upscale environment, representing 5 star service standards. Demonstrated ability
to work well under pressure and facilitated collaboration.
References:
Brian Barbee, Sr. QA Engineer, Access Data Group 801-888-2198
Brian Max, Network Support, CSS Corp 801-403-6994
Paul Ozmun, HR Director, Grand America, 801-258-6612
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