1. Christopher Blackwood
404-431-3695 • Christopher.r.blackwood@gmail.com
Skills
 Software: Proficient in Microsoft Office suite, Windows 7-10, SCCM, Skype Business
 Hardware: Add or remove hard drive, RAM, Power Supply, and much more
 Networking:Experience in configuring switches & routers
Experience
BlueLinx Atlanta, GA
IT Support Specialist Intern July 2015 – Present
 Led imaging and encryption process of 40+ Tablets over a three week period using Microsoft SCCM which
resulted into improving transitional processes for outside sales representatives
 Install/Troubleshoot/Configure/Maintain software applications, the functionality of PC/MAC
desktops/laptops/tablets, printers, smartphones, and fax machines.
 Provide first and second tier technical support in person, phone, and remotely through our ticketing system for the
following technologies: Windows (Laptops, desktops), tablets & Smartphones (IPhone & Android), Antivirus
Software,and Microsoft Office.
 Assist users with connecting remotely using VMWARE & Cisco Any Connect to access the portalto their
machine.
 Communicates with various levels of management, while maintaining a courteous, professional demeanor and
attitude at all times under conditions that can be stressfulat times.
 Use SCCM/Hyena/Remote Desktop to troubleshoot and resolve client’s software & hardware issues.
US Army Forest Park, GA
Senior Technician/ Signal Support System Specialist July 2013 – Present
 Supervise 1.2 million dollars of highly sensitive equipment
 Responsible for installing, employing, and maintaining all signal support systems,terminal devices, satellite
communications equipment, and automated telecommunications computer systems for one hundred and twenty-
three personnel
Education
Year Up Atlanta, GA
Technical Support Training March 2015 – Present
 Year Up is a leading one-year career development program with 250 corporate partners around the
country; the program includes college-level courses, professional training, and a six-month internship
 Students learn the dynamics of computer hardware as well as troubleshooting, taking apart and putting a
computer.
 Relevant courses include: Computer Network Support, Intro to Computer Applications, Intro to Front-
End Web Development
Volunteer Experience
Bethel World Outreach Ministries Atlanta, GA
Computer Hardware Instructure August 2015

2.  Participated in teaching over one-hundred young adults computer hardware during the STEMFEST
event at Georgia Tech
Awards and Honors
 Year Up: Year Up Leadership Award Recipient April 2015

3. REFERENCES
Lieutenant Colonel Torrey Mitchell Sergeant Keith Locklear
(540) 842-2175 (910) 827-5486
Sergeant Ashley Stahl
(417) 861-5815