1. Curriculum Vitae
Benjamin Turner
66 Barnier Drive
Quakers Hill
NSW 2763
DOB: 6th February, 1985
Email: turner_327@msn.com
Contact: 0410 547 705
INDIVIDUAL SUMMARY: I am an extremely hard working, loyal and motivated
individual, determined to continually improve my knowledge base and skill set to ensure
I reach my full potential in all aspects of my career. I began my career as a service
technician apprentice and have worked my way up through the automotive industry and
currently working as the Product Coordinator for Snap-on Tools Australia and New
Zealand. I am an extremely adaptive individual as is illustrated in my success in several
different areas of the automotive industry. I hope to continue this path of achievement by
completing a Degree in Marketing commencing 2017 and furthering my career.
KEY SKILLS AND AREAS OF STRENGTH:
Ability to build relationships through rapport
Solutions focussed
Impeccable customer service skills
Sound written and verbal communication skills
Competent with Microsoft Office products including Microsoft Word,
Outlook and Excel
Comprehensive understanding of verbal and nonverbal cues
Strategic thinking
Excellent at organising and prioritising work loads
Mentoring and leading both teams and individuals
EDUCATION AND QUALIFICATIONS:
Diploma of Business (In progress)
Credit Certificate IV / Frontline Management
Credit Certificate III / Light Automotive Mechanical
Current Senior First Aid Certificate
Qualified Automotive Technician
Registered BMW Sales Consultant
Registered BMW Technician
Registered BMW Service Advisor
BMW Chassis systems
BMW Engine Mechanical 1
BMW Body Electrics 1
BMW Fast track 1 & 2
BMW Service Advisor Development
BMW Customer Service Management
Wyong High (School Certificate)

2. INTERESTS: Golf, Motorcycles, fitness and most sports.
EMPLOYMENT HISTORY:
Snap-on Tools Australia and New Zealand
September 201 to September Present
Product Coordinator:
Researching current market for suitability of new release tools to ensure we remain
competitive
Maintaining relationships with Franchisees and suppliers to ensure a collaborative
environment
Assisting customer service with technical questions relating to product, warranties
maintenance etc.
Sourcing industry specific items to solve tooling issues for our industrial based clients
Holding monthly new product meetings with key Sales Managers to plan new product
release strategies
Holding monthly training sessions with customer service staff
Assisting and leading part of the marketing team to ensure all communication to external
clients is current and accurate
Audi Centre Sydney
September 2013 to September 2014
Senior New Vehicle Sales Executive:
Selling new Audi vehicles
Leading a team of 6 Sales executives to ensure targets are met on an individual and
dealership level each month
Ensuring I have up to date knowledge of all products, services and market trends
Finding solutions to client objections and problems as they become apparent and
presenting such solutions to the client
Delivering sold vehicles to clients
Manage customer relationships to ensure repeat business and referrals
Adhering to a contact schedule to ensure customer relationship is maintained post
purchase
Maintaining client database including adding new data, data cleansing and data analysis
Meeting monthly sales targets
Ongoing market and competitor analysis
Trivett Classic BMW March 2013 to September 2013
March 2013 to September 2013
New Vehicle Sales Executive:
Selling BMW Pre -Owned vehicles
Ensuring a consistent and comprehensive understanding of all vehicles in stock,
including their options, specifications and market values
Maintaining an up to date understanding of all stocked products and all competitor
products
Delivering sold vehicles to clients
Mentoring the Sales Cadet to ensure set targets and goals are achievable and met each
month
Ensuring the display yard presents well
Managing vehicle preparation process
Maintaining internet advertising of current stock

3. Audi Centre Sydney
July 2011 to March 2013 July 2011 to March 2013
New Vehicle Sales Executive
BMW Sydney November 2005 – July 2011
August 2010 to July 2011
New Vehicle Sales Executive:
Selling BMW new vehicles
Delivering sold vehicles to client
Manage customer relationships to ensure repeat business and referrals
Maintain client database
Meet sales targets each month
Setting up showroom vehicles
December 2008 to March 2010
Registered Service Advisor/Acting Service Manager when required
Management of customers vehicles during repairs to ensure repairs are completed in the
customer’s best interest
Invoicing vehicle repair orders to maximize return on technician clocked hours
Maintaining customer satisfaction and expectations during visits and through follow ups
Maintaining current work in progress to a minimum
Deputising as Service Manager when required
June 2008 to December 2008
Service Advisor Trainee
Meet and greet upon customer arrival
Allocating loan vehicles during customer drop off
Organising forward parts orders folders and rebooking when parts arrive
Assisting Service Advisors when needed
November 2005 to June 2008 BMW Sydney – BMW Registered
Technician
April 2005 to November 2005: HORNSBY HONDA - Qualified
Technician
February 2001 to April 2005: HORNSBY MAZDA - Qualified
Technician
February 2001 to February 2005: Completed apprenticeship as Technician
REFERENCES:
Ben Woods Shaun Bruen
Business Manager Commercial Vehicle Manager
Audi Centre Sydney Barloworld Volkswagon
9931 3400 0405 153 814