1. Gillian Goldstein
PROFILE
Customer service-oriented, dependable, self-motivated and valuable leader. Effective working both
independently and as an insightful team member with a strong will to continuously acquire new skills within
industry and overcome given challenges in the workplace.
EDUCATION
FIDM/Fashion Institute of Design & Merchandising – Los Angeles, California December 2012
Associate of Arts, Merchandise Marketing
Stevenson University – Stevenson, Maryland August 2010 – May 2011
Fashion Merchandising
PROFESSIONAL EXPERIENCE
Nasty Gal – Assistant Store Manager November 2014 - current
 Exercise the ability to understand product drivers and industry trends to react quickly to promote
business growth and drive sales results with annual sales over 1 million
 Recruit and Hire new staff who reflect the company needs, community, and customer
 Inspire and delegate tasks effectively with a customer service focus enabling the store to receive
positive customer reaction and a consistent luxury experience
 Run sales reporting to ensure the accuracy of store reporting with the ability to problem solve to
promote sales growth in units and sales volume
 Train and coach staffing to clientele in order to drive 20% or more of business from
community/clients
Michael Kors at Bloomingdales – Shop Manager September 2014 – November 2014
 Drive and maximize shop-in-shop sales goals through effective application of Michael Kors selling
service strategies and techniques
 Maintain relationship with retail partner to ensure support and partnership to achieve growth
 Effectively mentor and guide MK specialists to encourage sales growth and meet monthly sales plans
 Drive business effectively while analyzing voids and opportunities based on customer feedback and
analysis of sales trends
 Conduct trainings on product knowledge to educate retail partner sales associates
Nordstrom – Sales Associate in Collectors March 2014 – July 2014
 Ensure highest level of customer service is received to promote customer loyalty through follow up
and personal connection
 Maintain sell through and personal goals through product knowledge and customer feedback
 Promote high volume sales for Max Mara, Roberto Cavalli and Fabianna Filiipi
LF Stores – Stylist May 2013 – December 2013
 Establish strong client base to exceed sales goals through follow up and personal connection
 Market LF through various Social Media platforms and in store experience
 Merchandise floor sets fixtures and front window mannequins to maximize sales and create traffic
Ted Baker at Bloomingdales – Sales Associate July 2012 – November 2012
 Achieve sales goals and achieved expected ADH as recognized top seller two quarters in a row
 Build clientele to create customer loyalty and lasting customer relationships
 Visually merchandise mannequins and displays and consistently enforce floor standards
ADDITIONAL EXPERIENCE
 Sales Representative for ENK International Coterie three day tradeshow in 2014
 Sales Assistant with Place Showroom for Project LV three day tradeshow 2016
Los Angeles, CA
goldsteingillian@yahoo.com
410.336.1057