1. RINI SHARMA
| rinirastogi.sharma@gmail.com | +91 9899901343
SUMMARY
Sales professional with experience of over 10 years in team management, operations and Business Development in the
e-commerce, financial services industry. Experienced in managing sales team, product training, soft skills training and
operations. Proficient in managing client relationships and drive business through focus on team management, adhering
to the standard operating procedures and timelines.
EXPERIENCE
Dec 11 – Aug 15 HEADHONCHOS New Delhi
India's premier career portal, exclusively for senior professionals, founded by ABC Consultants, the
pioneer of organized recruitment services in India.
Manager - Business Development and Operations Management, Product Manager - Executive
Coaching
Handled Retail Sales team with major emphasis on increasing the brand awareness for HeadHonchos
amongst consultants in the Indian market, attaining open active positions /Job Descriptions from them.
Responsible for overall flawless servicing mechanism to ensure retention and renewal along with set
deliverables.
Responsible for setting-up and execution of Executive Coaching, Institutional Alliances and Outplacement
services. Part of core team for product enhancement, new business initiatives. Design and develop the
complete program structure with deliverables and offerings.
Deputy General Manager- Business Development and Operations
 Managing identifying, shortlisting, pursuing new consultants and attaining their active senior positions
to be posted on HeadHonchos (75000 active positions on portal).
 Accountable for engaging and strategizing with consultants to train/demonstrate their team on how
HeadHonchos can drive value to them and closely monitoring usage pattern of the entire base of
1800 consultants across verticals with help of internal team.
 Regularly training internal operations team on the services offered, new products launched and new
marketing initiatives for both Present Clientele & New Prospects.
 Develop connect with mapped consultants for handling queries and servicing the account with a
target of zero escalation.
 Achieve client satisfaction by operating closely with in-house recruitment team assessing candidate
skills on the basis of client’s mandate.
 Achieving monthly/quarterly/yearly targets in terms of job descriptions, new accounts acquisition,
revenue and renewal.
Product Development & Training – Executive Coaching
 Initiated and designed the end-to-end product development cycle for “Executive Coaching”, a niche
product launched by HeadHonchos.
 Shortlisted and empanelled management coaches with experience of various industries and
specialization
 Coordinate with the internal team and BPO on regular basis and conduct regular training sessions on
soft-skills for conversions of coaching leads and other identified gap areas
 Introduced product enhancement for “Executive Coaching” program based on market feedback to
improve both top-line and bottom-line by additional 32%
 Achieve customer satisfaction at 98% by ensuring service delivery is in keeping with candidate
requirements/business model and predefined TAT
 Identified new opportunity and initiated tie up with institutions and organization for their outplacement
services, generating revenue worth INR 10 lacs month on month for bulk deal
 Accountable for customer satisfaction for institution alliances and outplacement and maintain
customer satisfaction at 87%

2.  SPOC between the delivery team and institutional candidates for preliminary overview, service
related issue or escalation, if any
 Executed marketing campaigns through EDM, on-line marketing, public relations and event marketing
by coordinating with the marketing/communication team
Jul 05 – Nov 11 ICICI PRUDENTIAL LIFE INSURANCE COMPANY LIMITED New Delhi
A joint venture between ICICI Bank, a premier financial powerhouse, and Prudential plc, a leading
international financial services group headquartered in the United Kingdom.
Apr 09 – Nov 11 Area Sales Manager - Bancassurance & Alliances
Managed ICICI bank relationship and ensured consistent performance from all the verticals; Private
Banking, Retail, NRI, Salary Group and SME. Responsible for developing sales process for insurance
products.
Led a team of 9 consultants, 3 managers and 1 key relationship manager to manage 3 clusters
comprising of 13 branches
Business Development and Service Delivery
 Ensured continuous interaction with customers, ensures concerns are addressed promptly, to improve
customer satisfaction and preset service levels
 Strategized and developed business plans for the partners and ensured delivery of the same through the
line team
 Tapped new markets and coordinating with channel partners to penetrate these segments to expand
business & generate income
Operations Management
 Handled customer escalations for HNI segment, provided product training to channel partner & drove
channel sales of bank relationship
 Ensured proper customer redress mechanism and communicating retention process through
implementation of processes at all points
 Delivered operational excellence set as a standard and adhered to the standard operating procedures
Training and Development
 Monitored and improved performance of the sales channel and provided product knowledge to all sales
partners
 Assessed training requirements, planned, scheduled and conducted training programmes, aimed at
enhancing skill levels of associates and grooming them for future roles and challenges
 Conducted training on product, sales pitch and after sales service to internal team and channel partner
 Identified and implemented strategies for building high performance team
Recognition
 Won “Top Sales Team” Pan-India for achievement of 100 policies in 4 days; highest ever in D2C
relationship
 Received certificate of appreciation for handling customer escalations - 3 Star in the month of Nov 2009
 Achieved “B&A HOS Award 2010” for stupendous performance in JFM 2010
 Acknowledged & awarded as “Top Sales Manager” for the month of Sept and Oct 2010
 Received “Star Mentor Certification” for after-sales training
 Qualified ''Thailand Calling'' contest for the period of July-Aug-Sept 2010 and “Dubai Dekho” Contest for
month of Oct-Nov-Dec 2010
 Achieved “Top Sales Manager - Banca Award” in sales congress for year 2009-2010 for health Business
Feb 08 – Mar 09 Sales Manager
Managed India Infoline “direct to customer” tele-calling channel under corporate agency model including
insurance business sales from a team of 110 telecallers.
 Identified training gaps and trained the fresh graduates to ensure sales and customer satisfaction

3.  Developed scripts and the sales pitch
 Monitored and improved performance of the team through new initiatives
Sep 06 – Jan 08 Financial Services Manager - Bancassurance & Alliances
Jul 05 – Aug 06 Financial Services Consultant (Bank of India Relationship)
EDUCATION
2005 Masters in Business Administration (Marketing & Finance)
Apeejay Institute of Management
2002 Bachelor of Commerce
Bareilly College, Rohilkhand University
PERSONAL
Date of Birth: 9th
Jul, 1983
Marital Status: Married