Becky Mitchell is seeking a customer service position where she can utilize her 10+ years of experience in retail management and customer service. She has a proven track record of effectively resolving customer issues, providing staff training, and implementing procedures to improve customer service levels. Mitchell's background includes roles as an Assistant Customer Service Manager and Department Manager at Nordstrom where she supported sales teams, scheduled staff, and maintained quality customer service standards.

1. Becky Mitchell
4112 Everest Street, Las Vegas, Nevada 89129
702-254-0230
Becky.Mitchell@cox.net
CUSTOMER SERVICE PROFESSIONAL
Objective  A responsible Customer Service position where my proven experience as an
effective communicator and high level of motivation will contribute to the
building of business through "customer for life" relationships.
Summary of Expertise  More than 10 years’ successful experience in retail management and customer
service.
 Provided problem-solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures.
 Consistently and accurately provided support and tasks in the cash room to
assure correct bank deposits, safe balancing, register accountability on a daily
basis.
 Provided ongoing support and one on one training to educate sales people to
drive volume through credit/debit applications.
 Maintained open communication with all store employees to educate on new
initiatives.
Employment Nordstrom, Las Vegas, NV 11/2007 to
3/2012
Assistant Customer Service Manager
 Support sales staff in opening new accounts and upgrading
existing service levels.
 Staffing and scheduling for Customer Service, Communications
and Concierge departments.
 Quickly and effectively resolve customer challenges.
 Maintain quality control and constantly seeking new ways to
improve customer service.
 Able to effectively transition into the Communications Booth,
Cash room and troubleshoot POS registers on the sales floor.
 Held classes as primary instructor for new employees to train on
POS registers, mobiledevices and in personal book usage to
empower the employees to build their own business.
 Maintained open communication to customer service staff to aid
in their development of their career paths .
Nordstrom, Las Vegas, NV and Brea, CA 12/2000 to
11/2007
Department Manger(s)
 Recruited from Brea to Las Vegas to assist in opening the
Fashion Show Mall location.
 Developed strong relationships with Store Manager, Buyers,
Regional Managers and vendors.
 Won numerous awards for increasing sales performances over
previous years.
Education San Jose State University 1984
Major Studies in Business Administration
Available Immediately