1. BLANCA CERVANTES
9451 Oak Brook Drive, Centerville, OH 45458
Ph: 314.629-8414
blanca.cer69@gmail.com
PROFESSIONAL SUMMARY:
Bi-lingual Customer Service Agent who builds and leads friendly, efficient service teams.
Managed 3 staff as Owner of CTS Preparers, Inc, with an average of 350 returns per tax
season. Level-headed and composed professional, who maximizes communication with
customer.
SKILLS:
Customer and Personal Service Active Listening
Persuasion Speak, read, and write Spanish
Economics and Accounting Telecommunications
Excellent Customer Service Skills Customer oriented
EXPERIENCE:
Preparer/Owner Jan 2005 -Present
CTS Preparers, LLC Centerville, OH
Responsible for income tax preparation for individuals and companies
Identifies potential tax credits and liabilities and ensures accurate and complete returns
are filed in a timely manner
Completes tax forms in accordance with policies and in compliance with legislation and
regulations
As business owner, is responsible for the growth, marketing, direction and daily
operation of the business.
Bilingual Collections Agent Mar 2007 -Dec 2007
Citibank St Charles, MO
Arrange for debt repayment or establish repayment schedules
Locate and notify customers of delinquent accounts
Receive payments and post amounts paid
Advise customers of necessary actions and strategies for debt repayment
Persuade customers to pay
Collection Agent Apr 2004 -Jul 2006
Client Services, Inc Saint Charles, MO
Utilize various skip tracing techniques and recovery strategies
Negotiate payment terms
Utilize payment options
Surpassed monthly individual goals
Bilingual Collection Agent Oct 2004 -May 2006
May Credit Service Bridgeton, MO

2. Arrange for debt repayment
Locate and notify customers of delinquent accounts
Receive payments
Advise customers
Persuade customers to pay
Customer Service Agent (Bilingual)
Sprint Telecommunications Company
Completed international distance collect calls
Assisted customers with placing international calls
information.
Provide assistance for customers with special billing requests.
Calculate and quote charges
EDUCATION:
Associate of Arts : Accounting
Phoenix College
Apr 1998 -Aug 2003
Phoenix, AZ
Aug 1995
Phoenix, AZ
Listen to customer requests and answered questions and provide telephone