1. MELISSA STEPHANIA MARQUEZ VALDES
4995 South Marryland Pkwy #41, Las Vegas, NV 89119
Home: 7024858574 • Cell: 7024858574
steffbvb9722@gmail.com
Coming from a hard working and very competitive family, I myself have always pushed myself to be the best and give the
best. All through out my school career since elementary I have been a successful and high achieving student whom
pursues to be the best.
I am hard working individual with high expectations and motivation to succeed, will always put 110% in my work.
4 + years of experience in customer service plus 1 1/2 in Management experience, with great enthusiasm
and charisma.High energy and outgoing with a dedication to positive guest relations. Responsible and very goal oriented,
always trying to constantly learn and better myself.
Fast- Learner
Great Multi-tasker
Exceptional customer service
4+ years of costumer service
Great time managing skills
Polite and Responsible
Outstanding Punctuality
Bi-Lingual (English & Spanish ) fluent spoken,
written, read.
Very Professional
Hard Working
Dispatcher experience
Very Organized
Independent
Team player
Goal oriented
Able to work on a fast paste environment
Excellent Interpersonal skills
Strong communicator
Culturally-sensitive
Creative
Self-motivated
Mac and PC expert
Computer programming
Skilled multi-tasker
Detail-oriented
Deadline-driven
Dedicated
Always give my 110% while performing my job
tasks
Always go above & beyond to satisfy my work
demands or/and passenger demands
Dynamic and Resourceful
Reliable
Microsoft word skills
Microsoft Excel
Powerpoint
Wonderful Leadership Skills
Resourceful
Understands various learning styles
Employee of the month (2) McDonalds
SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS

2. 2014 Got promoted as a Crew Trainer within 3 months of work - McDonalds
Certificate of Attendance 2014-2015 Del Sol High School
Graduated with a 3.0 GPA - 2015 Del Sol High School
Got a Medal award on the Annual Hispanic Graduation (2015)
06/2016 to 10/2016
GATEWAY FRONTLINE SERVICES
Las Vegas, NV
Coordinator
Make sure (PA's) passenger assistants perform their job in a timely manner and accurately treating passengers
Pre-Board passengers with special needs
Be Nice and Energetic
Address passengers with special needs and make them feel appreciated
03/2016 to 06/2016
OLIVIA'S LATIN CUISINE
Las Vegas , NV
Supervisor
Perform weekly/monthly employee performance reports
Perform and Elaborate weekly schedules
Supervise Employees
Perform and Adress Customer complaints and satisfy their specific needs for the greater experience and service.
Address employees that are not following/ performing their job duties correctly
Writing and be in charge of disciplinary actions for employees that do not follow work's policy guidelines
10/2015 to 12/2015
VICTORIA'S SECRETS
Las Vegas, NV
Customer Service Representative/Cashier
Greet and welcome customers as they enter the store
Handle cash and perform credit card transactions
Help out and achieve the highest level of customer satisfaction possible
Be polite and solve customer complains according to protocol
Have an outstanding personality and customer service skills
02/2015 to 02/2016
MCDONALDS AT EXCALIBUR
Las Vegas, NV
Crew Trainer
Take orders accurately
Multi-task
Attend and address customer complaints/needs
Outgoing and motivated
Energetic and Optimistic
Make sure employees perform their duties in an orderly manner and perform their job duties accordingly.
02/2013 to 02/2014
MCDONALDS
Las Vegas, NV
Crew Member
Multi-task
Take Orders Accurately
EXPERIENCE

3. Be Polite and Professional
Work under pressure
Understand the guests needs and solve problems
Outstanding customer service
2015HIGH SCHOOL DIPLOMA: HIGH SCHOOL
Del Sol High School, Las Vegas, NV, US
ASSOCIATE OF ARTS: BROADCAST JOURNALISM
College of Southern Nevada, Las Vegas , NV, US
Currently attending
EDUCATION